Attribute 1234 standard

Receive the owner at the designated place every day and patrol the community 1 time or more every day. Accept the owner's application for repair within 24 hours and handle it within 3 days. The owner's complaint will be resolved within 7 days. Communicate with not less than 30% of the owners every year! Four-level property fee charging standard means that the residential property fee charging standard is divided into four levels: level 1, level 2, level 3 and level 4, but the charging standard in each place is slightly different, and the specific charging standard of property fee should be announced according to the local price bureau. The charges of these four standards are about 1.00 yuan/month/square meter, 0.75 yuan/month/square meter, 0.5 yuan/month/square meter and 0.35 yuan/month/square meter (including taxes).

1. The state has no uniform regulations on property service standards. Property service standards are generally formulated by provinces and cities. Please consult the local housing and construction department for specific standards. For example, for the comprehensive property service project in Shanghai, the first-class property management personnel should receive the owners at the designated place every day and patrol the community 1 time or more every day. Accept the owner's application for repair within 24 hours and deal with it within three days. Complaints against owners should be handled within 7 days, and communication with not less than 30% of households every year. The maximum charge is 0.09 yuan/square/month.

2. A management office shall be set up for the secondary property, with business reception in the management office on weekdays and reception at the designated place on weekends. The property shall accept the owner's application for repair within 24 hours, handle it within 2 days, handle the owner's complaint within 5 days, and communicate with not less than 50% of the residents every year. The maximum charge is 0. 14 yuan/square/month.

3. A management office should be set up for the third-class property, and the owners should be received in the management office every day to provide related services. Accept the owner's application for repair within 24 hours and handle it within 1 day, handle the owner's complaint within 3 days, and provide more than three paid services and more than two convenience services. Communicate with no less than 60% of families every year and so on. The maximum charge is 0.2 yuan/square/month.

4. According to the relevant regulations of Shanghai, a management office should be set up for the fourth-class property, and there will be 12 hours to receive business and provide services here every day. The property owner shall report for repair within 24 hours, which shall be handled within 1 day, and the owner shall reply to the complaint within 24 hours. Communicate with no less than 80% of the residents every year to evaluate their satisfaction. Provide more than three paid convenience services, organize more than two community activities every year, and so on. The maximum charge is 0.26 yuan/square/month.

To sum up, property management is the core of the operation of large-scale property management enterprises and the basis for maintaining the sanitation, safety and beautification of the property environment. In order to ensure the quality of property service, improve the level of property management and meet the different needs of society and individuals, the property service industry has formulated the property 1234 standard.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 937 A realty service contract is a contract in which a realty service provider provides realty services such as maintenance of buildings and their ancillary facilities, management and maintenance of environmental sanitation and related order within the realty service area to the owner, and the owner pays the realty fee.

Property service providers include property service enterprises and other managers.

Article 938 The contents of a realty service contract generally include service items, service quality, service fee standards and collection methods, use of maintenance funds, management and use of service places, service term, service handover and other terms.

The public service commitment made by the property service provider in favor of the owner is an integral part of the property service contract.

The realty service contract shall be in written form.