Annual work summary of duty manager

Annual Work Summary of Duty Manager (General 6)

As the New Year's bell approaches, the year's work will come to an end. Looking back on this year's work, you must have experienced a lot and gained a lot. You can't just work hard. Write a year-end summary to prepare for next year's work! How to output a touching year-end summary? The following is a summary of the annual work, and the manager on duty (generally 6 articles) that I helped you organize is for reference only. Let's have a look.

Annual work summary 1, duty manager, in the early stage of cinema opening. I closely unite around the company leaders, mobilize and lead employees, unite as one, and be proactive. With the joint efforts of leaders and employees, I basically completed the pre-job professional skills and knowledge training for employees, which achieved the expected results and laid a good foundation for the opening of cinemas and better work and thoughtful service in the future. Combined with my previous work, I

First, the work harvest

1. After my previous work, my business level has been greatly improved. More importantly, I usually go to the same industry to observe their leaders and learn valuable professionalism from them. I often tell myself: cherish every opportunity to learn, everyone is my role model. During my service in the special forces, I developed a down-to-earth and sincere working attitude, starting from bit by bit, not afraid of being dirty and tired, leaving early and returning late, taking responsibility by myself, obeying the collective and focusing on the overall situation, which also made me more relaxed and more adaptable to my present job.

2. I participated in the pre-job professional skills training of employees in the early stage, made a corresponding plan for the training work, conducted the training process in an orderly manner according to the plan, and trained the details that should be paid attention to in each position. Through some methods such as "question and answer, interaction, real-life simulation, watching movies and commenting", the problems in practical work were solved, and targeted theoretical and on-site practical training was carried out, which gradually expanded the thinking mode and service skills of employees and laid a good and solid foundation for the future development of cinemas.

Second, the existing problems and the direction of future efforts

Looking back at the existing problems, I think the main ones are:

1, I don't know enough about the working principle of field equipment, such as ticket vending machines. Usually pay more attention to maintenance. Timely maintenance of problems can also reduce losses for the company.

2. Lack of innovative consciousness is mainly due to short working hours and lack of practical experience.

In my future work, I must strive to do the following:

1, study hard and be diligent in practice. Integrate theory with practice, improve comprehensive quality and professional ability, and make your greatest contribution to your job.

2. Be brave in innovation, learn more, absorb more information and knowledge, and apply what you have learned flexibly to your work.

3. Continue to carry forward party member's hard work style. The employees of the company cherish the company's facilities and equipment, cherish the company's property and be strict with themselves. And train multi-skilled and all-round post talents for the company to complete the work with high quality.

As a member of the company's leading group, I have the responsibility and confidence to continuously strengthen my study and improve my management level. Focusing on the company's development goals, I am pragmatic, work actively, fully support and cooperate with the company's leaders, face up to difficulties, meet challenges and seize opportunities with the company's leadership team: I believe that with our strong working team, with our joint efforts, I firmly believe that our Tianyi International Cinema will be built well.

These are some of the experiences I got in the training. Thank you very much for this training. I will certainly continue to work hard to strive for a more brilliant tomorrow for Orange Sky Golden Harvest Studios!

2, the manager on duty annual work summary. The coming 20xx year is a full, busy and happy year. At the end of the year and the beginning of the year, it is inevitable for each of us to make an inventory of ourselves at the end of the year, which is also a spur to our future work! Review the past and look forward to the future! In the past period of time, under the wise and correct leadership of leaders at all levels in the company and with the guidance and help of other store leaders, my work and study have made great progress. The following is a summary report of my work in the company for one year:

My name is xx, and I am the front desk duty manager of xx Store of xx Group Co., Ltd. This year, I used to be the duty manager of xx Store of xx Group. I am glad that I have worked in two stores in two different geographical locations and different environments, because this is a rare professional wealth for a newcomer to the hotel industry. In X, I joined the preparatory work for the new store, which was very hard and tiring, but none of this could stop us. The enterprise spirit of never giving up can't stop xx's progress! On the X day of this year, the xx store of xx Group officially opened. Here, please allow me, on behalf of all the staff of xx Group and xx Store, to say a hard word to all the families who participated in, helped and guided the Shanghai Store. Thank you!

Everyone present here today can be said to be white-collar, elite and backbone of xx hotel industry. Students are afraid to talk about hotel management in front of you. They have some ideas about their work in the coming year. Please criticize and correct me!

Generally speaking, it can be simply divided into five aspects:

First, pay close attention to staff training and management.

The word "enterprise" of an enterprise has no word "person" on it, that is, the word is stopped. We should not only marvel at the profound meaning of ancient Chinese word-making art in China, but also think about how important employees are to enterprises. The quality of professional skills is more directly related to the success or failure of enterprises. Therefore, if you want to keep your business knowledge and service skills on the same basis, if the training fails to keep up, the new and old employees will be updated quickly, which will easily lead to.

Second, safety is more important than anything else.

According to the actual situation of the store, we will cooperate with six daily precautions, such as property engineering, diligent inspection and patrol, to prevent fire and theft. We will use fire-fighting equipment, keep the safe passage open, register the real names of guests coming to the store, and upload them to the police to ensure that all safety measures of the hotel are foolproof, safe and stable.

Third, increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

Housekeeping department is the main revenue-generating department of the hotel and the department with the highest cost of the hotel. Daily energy saving can be used as a daily assessment item for employees, requiring employees to recycle disposable low-value consumables, such as toothpaste, which can be used as cleaning agents. After recycling, toothbrushes and combs can be sold to waste collection stations. After the guest checks out, the employee immediately unpluggs the electric card in the room, and the items in each area are reasonably divided. The items applied for by each district every month are fixed, and the items received do not exceed x% of the fixed amount.

Fourth, marketing.

Success means that when you are hit by a hundred failures, you can still go 10 1 step, sign more agreement units, communicate with guests to understand our shortcomings and deficiencies, fully understand and master the market situation of our hotel, organize many marketing meetings, investigate and analyze the consumption level of guests in combination with the consumption status quo of hotel guests, establish abc customers, and follow up the service throughout, pay attention to the service image and appearance, and be warm and thoughtful.

Verb (short for verb) service desk

As the window of the hotel, the front desk is the first impression the hotel gives the guests. It is also their first step to contact our company and their first impression of the company, which is very important. First of all, we should keep our best image, smile and be full of energy, greet our guests with our best side, and let every guest feel our sincerity and enthusiasm as soon as they enter the hotel. Strive to improve the quality of service. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

At the same time, always pay attention to the health and image of the front desk and remind health personnel to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies. Although the work at the front desk is sometimes trivial, the sentence "details determine success or failure" also tells us the importance of small things!

The birth of a new store, like a toddler, exists in one way or another. We don't appreciate your family's tolerance and support, and we can't do without your family's support and help in our future work, so that we can grow up with us faster.

Everything that once represented the past and the mystery of tomorrow are the pursuit of life. Pack your bags and take firm steps. Maybe the road ahead is bumpy and full of thorns, but I am ready to meet the challenge. "Since I chose a distant place, I only care about the hardships." In the new year, I will definitely devote myself to my new work and study with greater enthusiasm!

Finally, on the occasion of the Spring Festival, I sincerely wish all your families a happy New Year, good health and a happy family!

Annual work summary of the duty manager 3 20xx I was still in charge of the duty manager of the shopping mall. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work. The following is a summary of my work this year.

First, strengthen learning and pay attention to details.

Although I have joined the big family of shopping malls since the opening, I am familiar with the staff of shopping malls, but the specific work is still different. In order to enter the role and take responsibility as soon as possible, on the one hand, I strengthened the study of professional knowledge, actively read books and articles, and humbly asked xx for advice. On the one hand, strengthen communication to understand the actual situation, communicate with the heads of food, receiving, cashier and other related departments, and communicate with the non-food team leader xx in depth. In a short time, I established a harmonious working relationship with the relevant supervisors and assumed the responsibility of the store duty manager.

Conduct rectification training for non-food personnel with the head of the cabinet, and adjust the planning and display of goods. Through the joint efforts of non-food employees, our sales have increased substantially. After xx was promoted to non-food purchasing, I became the group leader of non-food, so I settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Contact with employees more, on the basis of strict requirements, give employees more ideological exchanges and business training, so that employees' mental outlook has changed and their enthusiasm and autonomy have been brought into play. With the care and support of all departments in the company, Qi Xin, all employees, made concerted efforts, and the non-food progress was recognized by the company.

The manager on duty is responsible for coordinating the work of various departments, maintaining the normal operation of the whole store and handling emergencies. In this position, based on the overall control of the overall situation, he made full use of this platform to improve his organization, coordination and business level in an all-round way while working, so as to deeply understand the cashier, customer service, receiving goods, loss prevention, fire fighting and other links, find problems, reduce loopholes, and become a well-known store manager.

Second, analyze the market situation and improve coordination ability.

With the cooperation of manager xx, I have experienced some challenging problems, such as the difficulty in business operation of merchants in the off-season after the holiday, the difficulty in collecting rent, and the hosting of a large number of staff due to seasonal reasons. By solving these problems, I quickly improved my understanding of the clothing retail market, market environment and employee management in our city.

Through the contact with the mediation work of various merchants, the coordination ability has been further exercised. In order to adapt to the changing situation and cooperate with the overall planning of the company, the market layout has been adjusted. I devoted myself to the preparatory work, from personnel recruitment, business training, shelf installation, commodity shelving to daily operation and maintenance. With the care of my boss, the support of all parties in the company and the guidance of General Manager Liu and Li Dian, the market mall has developed and transitioned smoothly, and my latest business knowledge of the mall has been systematically strengthened.

Three. Maintain the normal operation of business activities

When I was in charge of the market, I tried to maintain the normal operation of various business activities without any unexpected events. However, it is a fact that the overall potential of the market has not been fully utilized to produce benefits. Although the development of the market is restricted by the immature objective environment in all aspects, it is a great responsibility that the market is not fully utilized. This also shows the limitations of their own ability, which is the most profound experience gained in market work. At the same time, I experienced various difficulties and pressures in the market, which greatly improved my psychological quality. In the face of great difficulties and pressures, I will not shrink back and escape, and I can face the solution calmly. This is my biggest gain in the market.

Annual work summary of the duty manager 4 Since I was transferred to the duty manager of xx Mall, I have finished the work of the mall seriously. The main work done in these positions in the past year is summarized as follows:

I. Administrative affairs

Continue to hold weekly departmental meetings throughout the year to summarize last week's work and communicate and arrange this week's work. Every regular meeting aims at the recent work performance and implements a theme and management thought. In this way, the regular meeting can be held persistently, so as to clarify the working ideas, strengthen coordination and cooperation, and unify thinking and understanding.

Collect and sort out the weekly summary plan of each department in time to ensure that it is submitted to the general manager for review every Monday. Collect and sort out the monthly summary plan at the beginning of each month and submit it to the general manager for review. It should be said that this is an important routine work done by the President, and it has been done well for 20xx years, basically without stopping for a week. This is undoubtedly of great significance for xx to know and master the working conditions, work progress and existing problems of middle and senior managers and departments in time.

Second, human resources.

1. Recruitment

Through various channels such as attending job fairs, posting job advertisements, recommending by various talent markets and intermediary agencies, and recommending employees, the demand of personnel in various departments and positions has been basically met, and the normal development of all work has been ensured. But objectively speaking, in this year, we have not fundamentally changed the situation of hasty response. In terms of personnel reserve, especially key personnel, we still have not done enough in the predictability and predictability of personnel recruitment.

2. Daily management of personnel

"Building a team, leading a team", how to take the lead in driving all departments to do a good job in the daily management of employees is an important task for me and my departmental team. Communicate and talk, exchange ideas-find relevant employees to communicate and talk in time, listen to their opinions and ideas (even complaints and complaints), and then put forward targeted analysis, judgment, suggestions or requirements for the company or yourself. This kind of calm listening and communication can often achieve the effect of "smoother gas, smoother thoughts and more energetic work".

Third, the audit inspector.

1, sign the contract on behalf of the batch

I continue to sign and approve on behalf of others. I further strengthened the audit and check of one thing, one report, contract and reimbursement documents, and signed and approved them on behalf of others. I thought I tried my best. First of all, I didn't seek any personal gain. Secondly, I hardly have any big omissions.

2. Supervision and supervision

Strengthen supervision, timely praise of the praise, timely recognition of the commendation, timely and severe criticism of the criticism, timely and severe punishment of the punishment, fully advocate and establish a healthy atmosphere, and severely brake the bad style. Strengthen supervision. Mainly supervise the important work arranged in the weekly meeting and weekly plan, as well as the tasks specially arranged by the general manager, and report the supervision situation to the relevant leaders in time.

Annual work summary, duty manager, 5 i. Front desk reception.

Since work, I have been engaged in reception work at the front desk. The receptionist is the first person to show the image of the company. I have instructed the relevant offices, which provides convenience for leaders and customers. In the past year, * * * has received about xx users.

Second, the reception of the meeting

1, reception for external meetings:

Participated in the reception of Unicom provincial finance meeting, operation and maintenance department work meeting, manpower monitoring training meeting and provincial business department work meeting. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot of experience.

2, internal meeting management:

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * has arranged more than xx internal meetings.

3, video conference management:

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than xx reimbursement forms have been entered. Enter more than x contracts.

Fourth, comprehensive affairs work.

1. Due to personnel changes in the department, I was transferred to the office, engaged in public security inquiries, signing foreign documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

2. By the end of X, * * * has received X times of public security inquiries, and has been enthusiastic and handled in strict accordance with company regulations. Send and receive about X copies of foreign documents, so as to upload and issue them in time without delay. Submit X pieces of information, and compile X issues of Unicom.

3. Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact the maintenance outlets in time, carry out computer maintenance and repair, strengthen communication with them, and request to provide us with backup machines so as not to delay normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Unicom's honesty speech activity; Unicom won the third prize in the Integrity Speech Competition, and is now actively preparing for the program summary, selection and performance of next year's cultural performance.

Annual work summary of duty manager 6 I am now the duty manager of xx Group Co., Ltd., in charge of the operation and management of shopping malls and the four prevention and safety work of the group. Over the past year or so, with the correct leadership and support of my superiors, I have earnestly performed my duties and completed various annual tasks throughout the year. Now make the following summary:

First, support the development of shopping malls and devote themselves to macro-control and supervision.

In order to promote the development of shopping malls, the mechanism reform was carried out within the headquarters, and the decentralized contract system was implemented. In order to give full play to this mechanism and avoid fragmentation, the group set up a comprehensive management leading group, with me as the team leader. Due to the trial implementation of the new management mechanism, economic indicators, management objectives and daily management have been contracted and managed in various places. At this time, it is particularly important to formulate scientific, reasonable and practical assessment methods. Therefore, I led the members of the comprehensive management leading group to formulate detailed assessment methods and rules as the basis for daily management assessment. It also requires all departments to formulate work systems and standards, and clarify the division of labor and responsibilities. And adhere to the method of quarterly assessment and quarterly cash, and successfully complete the regulation work.

Second, use the experience of operating shopping malls to support various reforms.

Participate in the index division of all contracted parts. At the beginning of the year, the business indicators and cost indicators of all contracted parts were approved and decomposed one by one with the finance department, which provided a reasonable basis for the headquarters to formulate contracts.

Third, strengthen supervision and improve daily management.

In order to realize the orderly operation of shopping malls and promote the civilized process of shopping malls. We conduct strict assessment through detailed assessment rules, which are linked to economic interests. Achieve the expected goal through institutional constraints; As the general manager of the shopping mall, I know my responsibilities are great, so I insist on patrolling every city every day, finding problems in time and solving them in time, reporting what I learned on the front line to the team in time, solving problems in advance, and ensuring that there are no major problems in the daily management of the shopping mall.

Fourth, actively coordinate internal relations to ensure the continuity and effectiveness of work.

After the group contracted this year, all the work has made new progress. However, each department has its own way, and selfish departmentalism has occurred from time to time, which has affected the overall work efficiency of the group. It is difficult to rely on the employees of all parts to coordinate themselves. As the deputy manager of the group and the leader of the comprehensive leading group, I give full play to my leadership function, actively coordinate the relationship between departments, straighten out the working procedures and continuously improve work efficiency.

Five, strengthen safety work, do a good job in service guarantee.

Safety work has always been more responsibility than Mount Tai. Especially the fire department of our shopping mall, if something goes wrong, the loss will be immeasurable. As the leader in charge of this work, I feel a great responsibility. Therefore, I have to speak at every meeting to strengthen safety awareness; Implement responsibilities and prevent problems before they happen. Ensure the safety of the shopping mall. The development of the work has been strongly supported by the members of the group team and the majority of cadres and employees, and gratifying progress has been made in all work.

The fiercer market competition requires us to surpass ourselves, innovate our thinking, give ourselves an accurate positioning, get rid of the problems that plague the development of enterprises, and make enterprises more strategic, innovative and adaptable in the development process.

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