How to write the explanation of not dividing water and electricity into households

1, Dear Owner: Hello! First of all, thank you for your trust and support to our property management company. Recently, we received your complaint about the non-separation of water and electricity, and we sincerely apologize to you. In order to better solve this problem, the relevant situation is now explained as follows:

2. According to the relevant provisions of China's Property Management Regulations, the owner has the right and obligation to use and manage the * * * parts and * * facilities of the property. As one of the facilities used by the property, the cost of water and electricity shall be borne by all owners.

As a property service enterprise in residential areas, our company has been committed to providing quality services for owners. In daily work, actively communicate with relevant departments, and strive to realize water and electricity household separation for the owners as soon as possible. However, due to the large amount of engineering work and many links involved, it will take some time to promote the household hydropower work.

4. During the period when the water and electricity are not divided into households, we will share the water and electricity costs reasonably according to the actual use situation to ensure that the rights and interests of each owner will not be lost. At the same time, strengthen communication and cooperation with the owners to promote the smooth progress of hydropower household work.

5. Estimated time of water and electricity division: (please fill in the specific time to ensure that the owner has expectations). In the meantime, we will intensify our work, strive to complete the water and electricity supply work as soon as possible, and provide more convenient living environment for the owners.

Thank you again for your concern and support for our work. If you have any questions, please feel free to contact our property service center, and we will wholeheartedly answer and handle them for you. Looking forward to your understanding and support, let's work together to create a beautiful home.