Matters needing attention in property management

Lead: Matters needing attention in property management. Property refers to all kinds of houses and their supporting equipment, facilities and venues that have been built and put into use. Real estate can be large or small, a flat can be a real estate, and a building can also be used as a real estate. The same building can be divided into several real estates according to different ownership. Property includes a variety of formats, such as office buildings, commercial buildings, villas, industrial parks, hotels, factory warehouses and other property forms.

Matters needing attention in property management 1. Pay attention to coordination in all aspects.

When setting up comprehensive management services, property management companies sometimes compete with units such as streets and housing management offices, which will inevitably lead to some contradictions, so we should pay attention to coordinating with them; On the other hand, in the process of comprehensive management services, there will be various relationships with gas companies, municipal departments, power supply bureaus, environmental protection departments and food hygiene departments. Only by coordinating the relationship with these departments can we do a good job in comprehensive management services.

2. Pay attention to the quality of commercial services.

The comprehensive management service quality here has two meanings: one is the product quality of comprehensive management, and the other is the service quality. On the one hand, property management companies should put an end to operating fake and shoddy products; On the other hand, it is necessary to standardize services, establish a good image of service enterprises, improve the internal management level of enterprises, strengthen employee assessment, and truly provide quality services for owners (users).

3. Pay attention to avoid polluting the environment

Some property management enterprises often bring noise, waste gas, dust, lampblack, sewage, etc. to residents when developing comprehensive management services, and even some service management houses block the way out or occupy green space, resulting in inconvenient transportation for residents and affecting environmental beautification. These have seriously polluted the environment and brought adverse consequences to the living environment of residents. Therefore, these phenomena should be avoided as much as possible when developing and operating service projects.

Matters needing attention in property management 1. Internal organization setting and staffing of property service enterprises

The internal institutions and posts of the realty service enterprise shall be set flexibly according to the scale and characteristics of the managed property, with a clear division of labor, and pay attention to the connection and cooperation between departments. Before formally taking over the property, as long as the management is well organized, it is necessary to consider putting the operators in place when formally taking over the property.

2. Selection and training of property service personnel

The realty service enterprise shall, according to the size of the realty management area and the complexity of the realty itself, select managerial and engineering realty service personnel. In order to meet the needs of specialization and modernization of property management and meet the requirements of diversification of property rights, modernization of housing facilities and multi-faceted and multi-project services, it is necessary to train property service personnel in professional technology, management methods and professional ethics, and confirm their post qualifications.

3. Formulate rules and regulations

Property management rules and regulations are the necessary yardstick of property management and the important conditions for implementing and standardizing property management behavior. Since its establishment, property service enterprises should formulate a set of scientific and effective rules and regulations according to relevant government laws and regulations, departmental rules, policy documents and model texts, and learn from the successful experience of property management at home and abroad, aiming at the actual situation of the property, and should be supplemented and revised repeatedly in practice to gradually improve and improve.

Property management rules and regulations generally include: management regulations, the scope of responsibilities of management institutions, the post responsibility system of various personnel, and the management regulations of various areas of property.

4. Intervention in the rental and sale of real estate.

The rental and sale of real estate began in the construction stage. Under normal circumstances, real estate development enterprises can entrust their own marketing and leasing to brokerage institutions. However, after the property service enterprises have the corresponding qualifications and begin to implement property management, they can intervene in the sale and lease of the remaining properties.

Matters needing attention in property management (1) Sign the agreement.

The State Council's "Regulations on Property Management" stipulates that the construction unit shall sign a written preliminary property management contract when hiring a property management enterprise. ? In the early stage of property management, both the property management company designated by the developer and the property management company directly established by itself are independent legal persons. In the process of real estate development, the development company and the property management company are two different links, one is building a house and the other is managing a house. Giving wuguan enterprises the right to manage and operate independently in the form of agreement can reduce unnecessary intervention by developers and help wuguan enterprises improve their management ability and service level.

(2) Reasonable charges

The preliminary property management fee for newly-built residential quarters can only be implemented with the approval of the local price department, which is a highly policy-oriented charging item. Therefore, property management enterprises should reasonably determine the charging standard according to the actual situation of residential construction, and report to the price department for approval before charging for services. Some property management companies did not declare fees to the price department voluntarily, and determined the charging standards without authorization, which caused owners' dissatisfaction and complaints, and were investigated and fined by the price department, which not only affected the image of property management companies among owners, but also caused enterprises to suffer economic losses. Therefore, the staff of the property management company, especially the manager of the property management company, should not only know how to manage, but also be familiar with the relevant laws and regulations, have the consciousness of operating according to law, and must not blindly act recklessly.

(C) handle the relationship between the three.

In the early stage of property management, there are interrelated and restrictive relationships among developers, property management companies and owners. Although the form of the three is contractual relationship, the relationship between the developer and the property management company is the relationship between the whole and the department, and it is the relationship between the superior and the subordinate. The property management company should listen to the developer's command. The relationship between property management companies and owners is the relationship between management services and managed services, and the relationship between owners and slaves. In management, the property management company is the master and the owner is the slave. In terms of service, the owner is the master and the property management company is the subordinate. The relationship between the owner and the developer is purely a business relationship and a contractual relationship. Property management companies play a coordinating and intermediary role between owners and developers. Among the three relations, the property management company can neither offend the developer nor the owner, because whether the property management company can continue to implement management services here after the early property management is over is not the decision of the developer, but the decision of the owners' meeting. Therefore, property management companies should pay special attention to coordinating the contradiction between owners and developers. It is necessary to undertake the management service responsibility entrusted by the developer, and to solve problems for the developer without sacrificing the interests of the owner. Especially when the problems reflected by the owners cannot be solved by the property management company or cannot be solved, we must not blindly agree and leave ourselves with future troubles. The ultimate goal is to ensure that after the previous property management is over, this community will continue to implement property management.

④ An Min noticed.

Pre-property management is implemented in newly-built residential areas. Owners come from all corners of the country, with different personal occupations, conduct, living habits and different concepts. As the housekeeper of the community, the property management company shall inform the owners of the specific regulations and requirements in a timely manner through notices, announcements and notices. Large communities can also print owners' manuals, which will integrate owners' conventions, community construction planning, service content and standards, public emergency telephones and so on. , so that owners can understand property management without going out and improve the service level of property management.