What are the contents of property management training?

1. On-the-job training for middle and senior managers

1) knowledge training

The main contents of knowledge training for middle and senior managers include: economics, organizational behavior, psychology, public relations, administrative management, marketing related knowledge, financial management of property management enterprises, property management laws and regulations, real estate management and other knowledge.

2) Ability training

The main contents of the ability training for middle and senior managers include: the organization of property management activities, internal and external communication and coordination, the planning of business services, the establishment of the operation system of property management enterprises, the development of property management and the formulation of property management plans, and the handling of emergencies.

2. Knowledge and ability training of project management leaders

1) knowledge training

The main contents of knowledge training for project management leaders include: economics, organizational behavior, marketing, public relations, financial management of property management enterprises, property management laws and regulations and real estate management.

2) Ability training

The main contents of the ability training for project management leaders include: the ability to formulate property management plans, property management systems, expense budgets, property maintenance plans, planning and operating service projects, and creating excellence and reaching standards.

3, general management knowledge and ability training

1) knowledge training

The main contents of general managers' knowledge training include: basic knowledge of property management, knowledge of property management laws and regulations, knowledge of building structure and drawing reading, knowledge of property management fees, knowledge of building maintenance and management, knowledge of building auxiliary equipment maintenance and management, and knowledge of environmental management.

2) Ability training

The main contents of general managers' ability training include: building inspection ability, complaint handling ability, property takeover acceptance ability, decoration supervision ability and writing ability of common documents in property management.

Fourth, special training

Special training is training for employees to achieve special goals or solve special problems. This kind of training mainly includes the following aspects.

1, update the training concept

Renewing concept training refers to the special training for employees of property management enterprises when the external environment, development goals, organizational structure, service purpose, business direction, business scale and business status have undergone major changes, so that employees can change their outdated concepts.

2. Special management training Special management training refers to the special training provided to employees by property management companies in order to choose some new management methods or methods.

3, special technical training

Special technical training refers to training (such as computer knowledge and application training, etc. It is believed that property management enterprises need employees to master certain technologies or skills in order to complete some new projects.