Five reference templates for self-evaluation of logistics customer service

Packaging is the general name of containers, materials and auxiliary materials used according to certain technical links in order to protect products, facilitate storage and transportation and promote sales in circulation. It also refers to the operation activities in which certain technical methods are applied in the process of using containers, materials and auxiliary materials to achieve the above purposes. The following are five self-evaluations of logistics customer service that I have compiled for you, hoping to help you. Welcome to read the reference study!

Self-evaluation of logistics customer service 1

For a customer service representative, doing customer service work feels like a person who has learned to eat Chili peppers. There is only one word in the whole process: spicy. If one day you get used to this smell and stop choking and touching your nose and crying, it means that you are already an experienced old employee. I am a front-line employee, so I know the taste better. As a monitor, in my nearly two years' work as a monitor, I have been constantly exploring, trying to find another flavor, which can dissolve and melt the "spicy" flavor brought by the front desk users, that is, the emotional management of the operator. After all, most people need to manage, control and adjust their emotions.

Before every new employee goes online, I will tell them that an excellent customer service representative is not enough with skilled business knowledge and superb service skills. On the basis of the following two points, we should constantly improve the professional psychological quality of a customer service representative, learn to make boring and monotonous work colorful, and learn to treat work as a kind of enjoyment. First of all, we should treat users sincerely, treat users as relatives or friends, and sincerely provide users with practical and effective suggestions and help, which is one of the prerequisites for happy work. Then, when providing consultation for users, we should listen carefully to users' questions, rather than pay attention to users' attitudes. Only in this way can we remain calm, carefully analyze and guide, put out the emotional anger of users, and avoid more complaints from users because of service attitude problems.

In addition, in general traffic management, I always seek a balance between humanized management and institutionalized management. In order to prevent employees from being punished for violating rules and regulations, thus affecting their service attitude, a more effective way is to communicate with employees before punishment. The best way is to put yourself in others' shoes and feel that you grew up with mistakes. As long as a person responds bravely with the necessary heart and courage and bears the consequences caused by his own mistakes, there will be no difficulties. As the saying goes, it is good to know your mistakes and correct them. Therefore, there is no need to escape from depression for a long time because of the mistakes you have made. Focusing on work and life is the most rational choice and the best lubricant to handle the relationship with employees. Only in this way can we eliminate the gap with the front desk, create a simple atmosphere, stabilize the mood of employees and adhere to a good service attitude.

Of course, while constantly implementing our own experience and ideas and achieving necessary results, we are more like a screw in this hub position, cooperating effectively with the front desk, background, team leader, quality inspection and department manager of our department, and communicating and communicating more harmoniously with other groups or departments, so as to carry out traffic management in an orderly manner. In the process of doing my job well, I will be very impressed by the word team 2. In the past, I was moved by such a story:

When the flood was fierce, people gathered on the dam stared at the fierce waves. Suddenly someone exclaimed; "Look, what's that?" A head-like black spot floated along the waves, and everyone was preparing to approach the rescue. "That's an ant ball." An old man said; "Ant this thing, very spiritual. One year when there was a flood, I saw an ant ball the size of a basketball. When the flood came, the ants quickly huddled and drifted with the waves. Some ants in the outer layer of the ant ball will be driven into the water by the waves. But as long as the ant ball can land, or can touch a big drift, the ant will be saved. " Before long, the ant ball fell to the ground, and the ant colony, like a soldier on a landing craft, opened layer by layer and rushed to the embankment quickly and orderly. There is a large group of ants left in the water on the shore. That's the hero victim in the inner layer of the ant ball. They can't climb ashore anymore, but their bodies are still tightly hugged. So calm, so tragic-so, I began to work hard for it: a cohesive team should be like an "ant ball", which can quickly curl up when it is in danger, produce amazing strength and finally get out of danger. With the mutual help and sincere unity of all the staff in our call center, we are not afraid of unreasonable entanglement of users, nor will we be surprised by the quirks of complainants. Wow, many users have been harassed.

Fortunately, our call center itself is a dynamic and energetic team, and everyone in it actively participates in the construction of this team with the support of the power of "sailing against the current, not advancing or retreating". With the tacit cooperation with another monitor, learn from each other's strengths, check for gaps, and have the strong support and friendly smile of the department manager, no matter what difficulties we encounter, we can unite as one, seek effective solutions, tide over the difficulties and carry on the traffic management work day by day. As we all know, public telephone service has always been the focus of user disputes and complaints. The users of public telephones and cards in the call center have the highest monthly complaint rate due to business reasons, and a large part of the work pressure of the squad leader comes from this. Therefore, when dealing with such complaints, they are always treading on thin ice and are cautious, for fear that they will go beyond the level of complaints because of poor handling. Moreover, every time you encounter a complaint that is difficult to decide or has great influence, you always need the help and guidance of the superior leader, which greatly reduces the work pressure of the monitor. It is a sense of practicality that "the sky is falling and someone is carrying it together". In my memory, there were several such complaints, but all of them were near misses, which eventually became an experience of forging our skills and enriching our customer service career.

Looking back on the working process and the current overall state of the public speaking group, although great changes have been made with the joint efforts of everyone, there are still many shortcomings and deficiencies waiting for us to plan and improve. First of all, there is still a big gap between service quality and service awareness. Whether it is successful or not, we will continue to explore and try, such as large-scale training in service awareness and emotional management, to stimulate the enthusiasm of the front desk. Or in order to improve the phonetic affinity, with the advocacy and encouragement of the company's trade unions, we will conduct phonetic art training and call on the whole call center to participate in poetry recitation competitions. In the process of cultivating voice charm, the carrier of telephone communication is more vivid, thus producing a group of better customer service representatives. Then, in terms of work discipline and employees' dynamic thinking, further strengthen management. Because the public telephone group is the largest group in the call center, the future work has a long way to go.

Therefore, in the future work, no matter what changes take place, I dare not relax at all. I will do my work more seriously, try to overcome the weaknesses of personality and age, push aside obstacles and resistance, abandon "self" and simply put myself into battle. I believe that no matter how polished the years are, the self will change, but the personality of pursuing perfection and never giving up will never change.

My belief is that it is never too old to learn and to be confident all my life. Perhaps, only by supporting yourself with a learning attitude can we be more energetic, creative and calm in the future customer service industry.

Self-evaluation of logistics customer service II

I entered Xie Yuan Logistics Company and became a customer service specialist for more than _ _ months. On the occasion of the new year, I want to make an evaluation of my 20 years, hoping to make greater progress in 20 years.

Beginners and distant.

Because I have no experience in logistics before, I am worried that I can't integrate into customer service. However, from the first day I entered the company, the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of manager Shi and colleagues in the customer service department made me adapt to the working environment of the company in a short time and get familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receiving site. I will also strengthen the study of business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will study more comprehensively when dealing with various problems to prevent similar mistakes from happening. Here, I would like to thank Manager Shi and all my colleagues for reminding and correcting the mistakes in my work in time.

After becoming a full member

After becoming a full member of Xie Yuan, I have a deeper understanding of customer service, and have relatively improved in dealing with problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the goods in transit and arrival in detail as much as possible, and have the ability to guess and determine the follow-up scenarios based on this information, and answer customers' inquiries in a short way to satisfy customers.

Find problems, find out the reasons, find solutions to problems, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility.

Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, there is a mistake in losing the bill, or the things on duty on weekends are not handled properly. It's okay to say "I'm sorry, I lost it" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck if you have problems. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Fourth, don't get emotional. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others.

Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , increase the sense of honor of the group and enhance the cohesion of the group. Finally, regular or irregular internal and external training.

The enterprise's strategy is changing, and the skill requirements for implementing the strategy are also changing. Therefore, communication between employees' work and life, exchange of ideas, professional training for employees (such as master taking apprentices) and all-round quality training are needed. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.

Self-evaluation of logistics customer service 3

First, deepen the implementation of the company's rules and regulations and the property department system.

On the basis of the preliminary improvement of various rules and regulations in 2007, the focus in 2008 is to deepen implementation. Therefore, according to the development of the company and the continuous development of the property management industry, the customer service department of the property management department should respond to the new forms and needs with an enterprising attitude, and combine the actual situation of Blue International to train and assess the customer service personnel in batches to deepen their knowledge and understanding of property management. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service of the property department has also adjusted the relevant customer service systems in time to better adapt to the new situation;

Second, integrate theory with practice and forge ahead to carry out customer service personnel training.

A good customer service management and service, staff's professionalism and work attitude play a decisive role. In view of the lack of theoretical knowledge of customer service staff in 2007, a lot of training was given to customer service staff in 2008:

1. There are various training forms such as theoretical explanation, practical operation and discussion, which fundamentally improve the comprehensive quality of customer service personnel.

2. In line with the idea of going out and inviting in, employees were organized to visit and study Jones Lang LaSalle and other brother enterprises, which broadened their horizons and made the management concept keep pace with the development of the industry.

3. Actively respond to new laws and regulations. In 2008, the most important new regulation of Xi 'an property management industry was Xi 'an Heating Management Regulations. In view of this situation, the leaders of the commercial management company arranged customer service personnel to participate in the regulation training organized by the heating company in time. After this study, our work is more comfortable. At the same time, the customer service of the property department organized personnel to study and discuss for the first time. And a strict closed-book examination was conducted, which deepened the memory of customer service staff on the basis of understanding, made sufficient theoretical preparations for the winter heating work in 2008, and ensured the smooth development of the winter heating work. By the end of 2008, there were no complaints caused by heating work.

3. In 2008, the annual review of property charging standard and parking fee standard was completed as scheduled.

A standardized property management enterprise must ensure that the charging work and service work have laws to follow, and charge in strict accordance with the standards of the price management department. In April 2008, relevant materials were prepared, and the property management fee standard of Blue International Building was examined annually, so as to resolutely put an end to the phenomenon of arbitrary charges and safeguard the legitimate rights and interests of owners.

Self-evaluation of logistics customer service 4

Time flies, and the life of going abroad for more than a year will soon pass. Since work, under the careful training and teaching of the unit leaders, I have made great progress and gained a lot in my thoughts, study and work through my own continuous efforts.

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I devote myself to my study and work with rigorous attitude and enterprising enthusiasm. I was once lost for my ordinary self, and I was also lost for the day after day. However, the increasingly fierce social competition has also made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique, and at the same time, I have taken a further step forward to the party organization. On July 2009 1, I submitted an application to the Party, and I have always understood the Party's inspection, expecting to join China as soon as possible.

In study, I am strict with myself, with a strong pursuit of professional knowledge and skills, correct working attitude, and integrate theory with practice. In addition to learning professional knowledge, I also pay attention to the expansion of all aspects of knowledge, and extensively dabble in the knowledge of other departments and disciplines, so as to improve my professional and versatile advantages and ideological and cultural quality, including learning to develop good living habits in life, living a full and organized life, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being helpful, having my own good principles and being able to live in harmony with colleagues. Because my major has nothing to do with the logistics industry, I have never given up learning theoretical knowledge and business knowledge, and at the same time, I have linked actual combat with theoretical knowledge at work to make the theoretical level simpler.

At work, from July 14, 2000 to October 4, 2000, I have been responsible for customs declaration and assisting colleagues in various positions. I have been working in the operation center, mainly responsible for data declaration and customer service of documents. Wherever I go, I am strict with myself, study hard and strive to be an expert. It is with such a firm belief that I have mastered customs declaration, warehouse receipt statistics and other services and become an all-round librarian of the data group.

I remember that when I first joined the logistics company, I had to arrive at my post more than an hour in advance every day in order to master the business of the logistics company as soon as possible. In addition to my work attitude, I am also proactive in various activities organized by the company, and often participate in various activities organized by the unit and colleagues' gatherings.

Here, I will make an evaluation of the post work I once engaged in and now engaged in. The information officer of the operation center is mainly responsible for the registration, sorting and distribution of customs declaration materials. Specific information mainly includes four aspects: 1, declaration and printing of customs declaration forms. 2. Issue customs declaration materials, modify and print warehouse receipts, supplement warehouse receipt data (commodity code and sub-measurement), make statistics on input workload, issue yellow bills after customs review, and issue green bills after supplementary information. 3. Follow-up and receipt of the customs declaration verification form (from acceptance status to declaration status), and print out the customs declaration form, warehousing warehouse receipt and outbound warehouse receipt when the customer handles the tax refund verification in the later period. 4. Registration and distribution of the driver's manual and receipt and distribution of the manual. I was mainly responsible for the work of 1, during which I also did three or four aspects of work because of my work needs. Generally speaking, the second aspect of work is prone to errors, especially in the supplementary information of warehouse receipts. Because of my inexperience at first, I made these mistakes in my past work. For example, the customs declaration is repeated and the work starts slowly. Generally speaking, during my work as an information officer for more than one year, I have made some achievements and improvements through unremitting efforts: I am familiar with the operation process of related posts and have accumulated necessary experience; Have a more comprehensive and specific understanding of the company's processes; In my work, I exercised my vigilance in finding documents and my ability to solve them in time; Complete the work task carefully and assist in speeding up the circulation of documents as soon as possible.

The customer service staff of documents is mainly responsible for receiving the customs declaration materials submitted by customers and completing the preliminary examination or reporting of customs declaration materials. After checking that the customs declaration materials meet the basic reporting requirements of the customs declaration form, follow up with reference to the business system data, and then submit the documents to the document reviewer for review; For any problems in customs declaration, communicate with customers at the first time and solve them quickly. In customer service, in order to better serve customers, I give different help and services to customers with different levels and needs, which requires me not only to have comprehensive professional knowledge and extensive information sources, but also to keep close contact with various departments. More importantly, the urgency and accuracy of conveying information. What I have learned in the past also makes my work in customer service handy. At the same time, strengthening close cooperation, unity and cooperation with colleagues, mutual understanding and forming group strength can improve the efficiency and progress of work. As I have just arrived at customer service, many businesses are unfamiliar. From the beginning, I was afraid to answer the customer's phone, so I couldn't operate quickly and independently. Others are more anxious about themselves. At present, I'm still getting familiar with it. Without the help of my master, I'm trying to accomplish the duties of an excellent customer service staff independently and better.

Finally, I want to say that as a member of our company, we have always adhered to the concept of small gains and more dedication. Future work direction: carry forward the spirit of hard work and hard work. In view of the complex and arduous nature of supervision work, we are not afraid of difficulties, take the initiative to find something to do, and achieve "eye diligence, mouth diligence, hand diligence and leg diligence", forge ahead to adapt to various harsh environments, hone our will and increase our talents in heavy work; Carry forward the tireless enterprising spirit. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid theoretical foundation, dialectical thinking methods, correct ideas and practical work style. Strive to do a better job and establish a good image of the company.

Self-evaluation of logistics customer service 5 pages

In the summer vacation of _ _ _, I participated in the summer internship of Sichuan Shunfeng Communication Technology Co., Ltd. with several other students in our college. After two months of internship, I deeply realized the difference between work life and life. Although it is an internship, it is also the first formal job in life. Looking back at the moment, a series of scenes at that time are still vivid.

First of all, several other students and I got an internship in the company at the end of June. Although I didn't know the specific position of the customer service representative at that time, I still had an expectation and surprise. After all, this is my first job after the interview. Next, together with the students who received the employment notice, we went to the location of Tianfu Xingu Company in Chengdu High-tech Zone on June 29th for a field trip and interview. When everyone understands that the so-called customer service work is to answer the phone and accept customers' questions, it seems a bit lost. However, after that, except for a few students who failed to participate in the internship due to special reasons, all the other students participated in the internship of the company.

Next, we conducted a 9-day business knowledge training, mainly introducing the basic development course, values and talents of SF Company. Understand the requirements of basic business norms for customer service; Learn and understand the company's business knowledge, such as: the acceptable range of the company, the price of sending and receiving all kinds of goods, and the timeliness of sending and receiving at different addresses; Practice and application of relevant standard terms and professional terms in customer service answering telephone calls; How to improve our communication ability with customers and how to deal with things that are difficult for us; Understand the specific operation mode of express delivery industry.

Finally, after a few days of internship, we started a formal internship, answering customers' calls from all over the country like the formal employees of the company. Of course, we only take orders at the key 1111on the hotline 40081and do related consultation work. If a customer requests to handle express mail inquiry or complaint business, we will help him turn the key 2, and some inquiring colleagues will follow up. Of course, during the formal internship, we must also attend the morning meeting or evening party of the company every day to learn new business knowledge or make a small appraisal of the day's work. At the same time, we also participated in a series of trainings on the company's new business knowledge, such as the new ordering system launched by the company in late July. In addition, in order to give us a comprehensive understanding of the express delivery industry, with the efforts of many parties, eight students who participated in the internship came to Chengdu Zhongtianchang, which is located in Cuqiao, Wuhou District, on August 7 to enhance their understanding of the express delivery industry itself.

The internship ended on August 27th. On August 28th, the management of the company specially held an internship appraisal meeting for several interns. At the meeting, our intern teacher announced the data of our internship, and the company leaders also spoke highly of our excellent performance during the internship, and expressed their expectation that we could stay in the company and continue to do part-time jobs. In addition, the company also sent us some small souvenirs and our own internship certification materials. At this point, the two-month internship officially ended.

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