About the problem of residential property, as shown below?

The maintenance of door locks should be directly reported to the property office, not through WeChat group. After receiving the report, the property management office will make an appointment with you for on-site maintenance (if you have to be at home). If you are not at home, they won't do it. Maintenance must be on site, and after the completion of maintenance, the owner's approval column of the property dispatch list should be signed for the record.