Is it the responsibility of the property to lose the paper shell at the door?

Yes According to Article 35 of the Property Management Regulations, the property service enterprise shall provide corresponding services in accordance with the stipulations of the property service contract. If the realty service enterprise fails to fulfill the stipulations of the realty service contract, causing personal and property safety damage to the owner, it shall bear corresponding legal responsibilities according to law and have the responsibility to leave the property at the door with an empty shell.