Residential property management system

Chapter I Inspection and Implementation Standards by Service Center Supervisor

In order to complete the target management responsibility system issued by the property management company, strengthen the internal management of the department, and guide and coordinate the work requirements and working relationships of internal personnel; It is necessary for the supervisor of the service center to inspect and supervise all the work to make the management of residential buildings more effective.

1. The supervisor of the service center is responsible for the overall situation of the service center, and also checks the management of public facilities, cleaning, sanitation, pest control, greening and beautification, and daily maintenance in the community.

Second, the director of the service center must conduct a comprehensive inspection of the above management work every month, and make careful records, evaluate the implementation of various management work every month, and fill in the corresponding forms.

Third, the service center supervisor is responsible for making the monthly management implementation plan, and checking, guiding and implementing the work plan item by item, grasping the weak links in management, making overall arrangements and making reasonable arrangements.

Four, service center supervisor to deal with the jurisdiction of public facilities in residential buildings, health responsibility area, disinfection scope and key parts, greening responsibility area, in the process of each comprehensive inspection of the existing problems to find out the reasons and solutions, timely urge the responsible person to deal with, and record the processing results, and check the completion afterwards.

Five, service center supervisors to deal with high standards and strict requirements of management, in addition to regular monthly inspection, but also take irregular spot checks, focus, comprehensive. In the process of spot check, you can visit some owners, listen to their opinions and suggestions with an open mind, strengthen good relations with them, strive to improve work requirements and quality standards, and gain their understanding, support, cooperation and trust.

The director of intransitive verb service center is responsible for formulating rectification measures for various management work. If serious problems are found, written corrective and preventive measures shall be issued, and the responsible person shall be required to make rectification within a time limit, so that the existing problems can be fundamentally solved.

Seven, the service center supervisor to evaluate the completion of the management work every month, the evaluation results and building management personnel, cleaners, environmental protection workers, maintenance workers directly linked to the bonus or salary, rewarding diligent and punishing lazy, rewarding the excellent and punishing the poor.

Chapter II Standards Implemented by Health Managers

Health administrators implement the following standards:

First, do a good job in the environmental sanitation of the property management area.

Two, urge manufacturers and stores to implement the "three guarantees" contract in front of the door, find problems, contact and solve them in time, in principle, must be completed on the same day.

Third, arrange a half-day cleaning every month and arrange it in the office one week in advance.

Iv. When environmental sanitation involves the relationship between business and relevant functional departments, it shall promptly report to the Environmental Sanitation Department and the company orally or in writing, and propose solutions.

Five, the shop facade should be strictly grasped, and problems should be promptly urged to solve.

Six, the impact of bad weather on environmental health, should take the method of surprise cleaning to solve, without undue delay.

Seven, where the decoration project causes environmental health damage, it is necessary to promptly urge the clean-up, and take extraordinary measures when necessary.

Chapter III Implementation Standards for Health Supervision of Building Managers

A, the administrator should have good ideological quality and serious work attitude, love building management, enthusiastic service for the owner, unite all staff Qi Xin to complete the task.

Second, the building manager should know the owner's situation in the jurisdiction and the use of facilities in the public area of the floor like the palm of his hand, and take full responsibility for environmental sanitation and greening areas for a long time.

Third, the building management staff should visit the owner on a regular basis, listen to the opinions and suggestions of the owner with an open mind, make a good record of the owner's visit, strengthen the good relationship with the owner, strive to improve the work, and obtain the understanding, support and cooperation of users.

Four, the building manager daily routine patrol inspection system, under the jurisdiction of the building floors of the public * * * area of cleanliness and facilities, find problems in a timely manner to report to the monitor on duty, and urge the timely solution.

Five, properly keep the owner registration form, decoration report and all kinds of files, establish and improve the owner files.

Six, in order to keep the area clean and always in good condition, the building administrator should conduct a comprehensive inspection twice a day and fill in the inspection registration form. Fill in the results in the assessment form, summarize them once a month, and report them to the service center supervisor for evaluation. The assessment results are linked to the monthly salary, so as to "reward diligence and punish laziness, reward excellence and punish inferiority".

Seven, monthly distribution of sanitary tools and cleaning materials, tools and materials recipients should be based on the principle of meeting the actual needs of the work, and strive to reduce consumption, save costs, and strictly control.

Eight, organize employees to visit and learn the practices and experiences of advanced units in cleaning, sanitation and greening, learn from each other's strong points, constantly improve the shortcomings and defects in daily work, and improve the management level and cleaning standards.

The fourth chapter * * * public health administrator work execution standards

First, supervise the cleaners to clean roads, corridors, stairs, parking lots and other public places on time.

2. It is suggested that the owner should not put the garbage in public places such as corridors and stairs during the day, so as not to affect the environmental sanitation and block the passage.

3. If sundries are found in the corridor, the owner should be advised to move to a nearby garbage collection station by himself. If the owner can't be found, ask the cleaner to clean it up, record it in the service center notebook and report it to the superior.

4. If sewage is found in public places such as rooftops and patios, it should be cleaned immediately. Where it is difficult to clean, it can be temporarily soaked with oil residue, and the treatment method should be studied.

Five, if the sewage pipes and manholes belonging to the community are found blocked or damaged, they should be repaired quickly.

6. Advise the owner not to pour water outside the balcony when watering the flowers, so as not to affect others.

Seven, if necessary, should inform or verbally advise the owner not to throw garbage out of the window.

8. If the air conditioner is found dripping or emitting a lot of hot air and noise, the owner should be advised to repair it as soon as possible, so as not to affect the appearance and sanitation of neighbors and cities. If you don't listen to repeated advice, you will be fined according to the regulations of the city management office.

Nine, if the upper owner faucet or water pipe is broken, resulting in the lower ceiling seepage, should inform the maintenance; If there is no result, it should be recorded in detail and handled by the superior.

Ten, if there is a disregard for public health owners, after repeated persuasion, should make a detailed record and report to the superior.

Chapter V Standards for the Implementation of Cleaner Management

1. All employees should wear work permits.

Second, strictly abide by the rules and regulations, and don't be late for work or leave early. Visitors are not allowed to be received during work, so people gather to talk and provide paid services to the owners on behalf of the public. Leave in advance, leave for more than two days, approved by the director of the service center, with the consent of the competent leader, can seek medical treatment after illness; Sick leave must show the certificate of the designated hospital, otherwise it will be treated as absenteeism, and one day of absenteeism without reason will be deducted for three days, and three days of absence from work will be regarded as automatic resignation.

Three, must take good care of tools, lost or damaged to discount or compensation. Save clean materials and give appropriate rewards for outstanding performance.

Four, take good care of all the facilities in the community, and report to the team leader and service center in time when problems are found.

Don't do anything that will damage the image and reputation of the company and be immoral to others. Speak kindly, unite as one, and be polite to the host.

6. Review your work regularly and submit a work report every month.

Seven, can not be completed by the staff, depending on the seriousness of punishment according to the relevant provisions.

Eight, resolutely complete other tasks assigned by the leadership.

Nine. For matters not covered, please refer to Staff Integrity Discipline.

1. Comply with the company's laws and regulations.

2, perform their duties, go to work on time, don't be late and leave early, don't absenteeism, don't do things that have nothing to do with their jobs.

3. Abide by the employee leave system and employee dormitory management regulations.

4. Wear work clothes, hang work cards, be neat and energetic.

5. Implement employee service standards, provide civilized service and be polite to others.

6. Don't do things that damage the company's image, and don't accept money and things from the owner.

7. Obey the arrangement of leaders, unite colleagues and help each other.

8. Take good care of public property, and pay compensation according to the price for damaged or lost tools.

Chapter VI Standard Procedures for Cleaning and Hygiene Management

1. Purpose: Ensure the cleanliness of the community and satisfy the owners.

Second, the scope of application: suitable for garden residential quarters.

Three. accountability

1. The supervisor of the service center is responsible for approving the inspection standards for cleaning work and monitoring the cleaning quality.

2. The property manager is responsible for drafting inspection standards for cleaning work, arranging cleaning work, and conducting daily inspection and supervision on cleaning quality.

The cleaner is responsible for cleaning the garden.

Four. procedure

1. Before June 65438+1October 15 every year, the property manager shall, according to the provisions on cleanliness and hygiene in the property management contract, the relevant requirements of the members in charge of the industry, and the owner's opinions on cleanliness and hygiene in the summary of the latest visit to the owner, draw up the inspection standards for cleaning work (hereinafter referred to as hygiene standards), or put forward amendments, and report them to the director of the service center for approval.

2. The hygienic standard approved by the service center supervisor is the basis for the property manager to organize the cleaning work and check the cleaning quality.

3, cleaning work arrangement:

(1) The property manager considers the cleaning workload of each park, puts forward the cleaning staff configuration scheme and divides the cleaning responsibility scope, and reports it to the service center supervisor for approval before implementation.

(2) The employment and management of cleaning personnel shall be carried out in accordance with the Staff Management Standard.

(3) Inspection and supervision of cleaning quality:

(4) On normal working days, the property manager should check the cleaning quality every day and ensure the cleaning quality inspection records. If problems are found, please ask the responsible cleaner to deal with them in time.

(5) At the beginning of each month, the property manager summarizes the last month's clean quality inspection record form and submits it to the service center supervisor for approval.

Due to limited space, it is impossible to show them one by one. More details can be found on the Clean Emergency Network.