What is the responsibility of the residential property management company?

Abstract: Property management is entrusted by the owner to maintain and repair the owner's house and equipment according to the property management agreement. Now the contradiction between social property and owners is intensifying. Recently, I have heard a lot of voices about "canceling the autonomy of property and owners", but what if there is no property company management in the community? Have any owners thought about it? What is the responsibility of the residential property management company? Let's take a look! What is the responsibility of the residential property company?

Residential property companies mainly provide residential security, facilities and equipment services. The responsibilities of residential property companies mainly come from the stipulations of property service contracts, which mainly include the obligations of safety guarantee and entrusted management of some infrastructure.

(A) the main services of residential property companies

1, community safety work

Security obligation is the most important and basic obligation of residential property companies. When a safety accident occurs, the property management enterprise shall, while taking emergency measures to assist the rescue work, report to the relevant administrative departments in a timely manner. Property management enterprises shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens. The rights and obligations of property users in property management activities shall be agreed by the owners and property users, but they shall not violate the relevant provisions of laws, regulations and owners' conventions.

2. Maintenance of property

Including housing maintenance and repair, equipment maintenance and opening; Management and maintenance of landscaping, roads, street lamps, power supply facilities, water supply and drainage pipe networks, tap water pressurization stations, domestic sewage treatment stations, gas and heating.

3. Integrated services

Including public security-anti-theft, fire prevention and extinguishing, on duty, parking care; Hygiene-maintain the capacity and appearance of the area, clean and protect indoor and outdoor areas, and clean the reservoir regularly. Life services, including housework, sending patients to hospital, sending children to school and home, repairing household appliances, changing gas, collecting and paying water, electricity and gas heating fees, paying insurance and taxes, collecting and sending letters, newspapers and magazines, paging telephones, publicizing the knowledge of rational use of houses and equipment, not polluting the environment (making noise and littering), not damaging landscaping and entertainment facilities, not allowing trucks to enter residential passages, and not allowing them.

4. Real estate management

Illegal land use, such as illegal construction, occupation, and heaping, is mainly prohibited.

(B) Service responsibilities of residential property companies

1, contractual obligations

The residential property company shall provide corresponding services in accordance with the stipulations of the property service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

2. Safety obligations

Assist in the safety work in the property management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work. Residential property enterprises violate laws and regulations on public security, environmental protection, property decoration and use in the property management area. The realty service enterprise shall stop it and report to the relevant administrative departments in a timely manner. After receiving the report from the realty service enterprise, the relevant administrative department shall stop the illegal act or deal with it according to law.

3, part of the infrastructure entrusted management obligations

Why does the community need property instead of property?

1, garbage piled up like a mountain, and no one cleaned it up. Don't expect the sanitation department to do voluntary labor. Many years ago, the garbage in residential areas was not cleaned by sanitation. People only care about the cleanliness of the road. Community? Sorry, whatever.

There is no running water in the building. The building water supply is provided with secondary pressurization by the property. Generally, the water pressure in waterworks reaches the 4th and 5th floors at most, and there may be no water on the 4th floor when the water consumption peaks. Do you think the waterworks will deliver water to your home after paying the water fee? I'm sorry, you think too much.

Don't expect someone to help you clean the corridor. Residents should take turns cleaning themselves.

The elevator is definitely empty. How high is the building? Climb it yourself. I bought 100 Jin of rice. Carry it yourself.

If you are not careful, the house will catch fire. Open the fire hydrant, sorry, there is no water; Looking for a fire extinguisher. Sorry, there is no fire extinguisher.

6. The street lights and corridor lights in the park are not turned on. Please walk in the dark. Not only is the light bulb broken, but no one has paid the electricity bill.

7. It is normal for people in the community to be irresponsible. You called the police? The police are not your security guards and will not stand guard for your home. As for the accident, it's up to you whether you can solve it or not.

8. When the child reaches school age, he plans to issue a residence certificate to register with the school. Who gave you the certificate? Write one yourself, whether the school knows it or not.

9. It smells good to sleep at night. Upstairs decoration, electric drills and steam hammers take turns to go into battle, and the building shakes. Looking for someone to manage? Go upstairs and shout for yourself.

10, the elderly at home suddenly fell ill, and the traffic in the community was blocked. 120 the ambulance could not get in. The elevator is dead, so the stretcher can't get on. Carrying the old man downstairs, the corridor is full of household sundries and there is no place to stay. There is no lighting in the dark, so you can only use your own flashlight.

1 1. The community is not green and there are no grass trees. The residents on the first floor of each floor enclose a large area at their doorstep for private use. The dilapidated roads are muddy after rain in summer and cold and slippery after snow in winter.

12. In summer, everyone is using air conditioning. If we are not careful, the transformer will overload and catch fire. The power supply bureau can take care of this matter, but people only promise to fix it within 72 hours. As for how to spend the last two days, you can find your own way.

13. As for water blockage, water leakage upstairs and brick falling off the external wall, it is not a problem. Be patient.

summary

Residential areas are inseparable from property, but management should be strengthened. Owner autonomy can only reflect the evil of human nature. The old community may be ok in the past, but the new community will have problems without professional management. I think we should respect every industry, especially the management of our own community. People are mutual. You respect others, and others will respect you.