The duties of hotel receptionists

Job responsibilities of front desk customer service

1. Carry out daily work under the direct leadership of senior customer service assistant.

2. Responsible for the reception and daily affairs of the front desk owner/customer.

3. Responsible for the management of vacant unit keys and owners' keys.

4. Establish and improve the archives management of house handover, interior decoration, household repair service and various service records.

5. Contact and receive letters and articles from residents and guests. Source of this article: Examination Network

6. Warm and courteous reception of residents' visits/telephone consultation. Those that can be solved immediately and those that cannot be solved shall be reported to the superior leaders for handling.

7. After recording the problems reflected by the owners/customers, send bills to relevant departments to solve them, and do a good job in following up the problems reflected by the owners/customers.

8. After solving the problem, pay a return visit to the owner/customer immediately according to the feedback from relevant departments.

9. After receiving the complaints from the owners/customers, records should be made and reported to the superior leaders in time for handling. If it is not the responsibility of the company or the property service center, explain it to the owner patiently.

10. Provide typing and copying for owners/customers in need. Source of this article: Examination Network

1 1. Be familiar with the relevant laws and regulations of property management, strictly abide by the rules and regulations of the property service center, and actively safeguard the interests and reputation of the company.

12. Actively communicate, coordinate and cooperate with various departments.

Dress appropriately and know what you want to do, which will help you apply!

In terms of wearing, suggestion: a vibrant white shirt.

A white shirt makes people look energetic and can improve a person's temperament. Choose a white shirt that matches the shape of your suit collar. Even if you take off your suit, you can still show your ability, confidence and efficiency.

Pants and shoes, skirts and shoes

This dress shows the feminine beauty of women. When choosing a dress, you should be able to show the beauty of leg lines and the smoothness and stability of body curves. The color of stockings must be close to or deeper than the skin color of legs, or choose transparent black, which will make your legs look slender (especially those with thick calves). But remember: socks should not be darker than shoes. Leather shoes with skirts should be boat shoes with shallow mouths and sharp points.

I hope you can succeed ~