Job Recruitment Website - Property management - Summary of the Unit's Work in the First Half of 2022
Summary of the Unit's Work in the First Half of 2022
Work summary of this unit in the first half of the year 1
In the first half of this year, under the correct leadership of leaders at all levels of the unit, with the solidarity, cooperation and care and help of colleagues in the office, I successfully completed all the tasks in the first half of this year and my professional quality was further improved. The work and shortcomings in the past six months are summarized as follows:
I. Work situation
First, for each work assigned by the leaders and regularly arranged by the two offices, it is necessary to prioritize, scientifically arrange time, and complete the task on time with good quality and quantity. In the first half of this year, * * * drafted more than 30 related reports, activity plans, summaries and other documents.
The second is to schedule the progress of key projects of our bureau and the work of the superior leaders in charge of the department. Understand and master the current work comprehensively and accurately, and report to the leaders in time, so that the leaders can understand and master the actual situation of the recent work as comprehensively and accurately as possible.
The third is to assist in the completion of the yearbook submission task and the statistical work of news propaganda manuscripts for half a year.
The fourth is to use spare time to sort out work materials. In the first half of the year, * * * was used by media at all levels 10.
Second, the shortcomings
Looking back on my work in the past six months, I have made new progress in my thinking, study and work, but I also realized my own shortcomings:
First, because personal ability and quality are not high enough, the level of official document writing is limited, and sometimes the quality and standards of work are still far from the requirements of leaders.
Second, when communicating with various units and departments under the bureau, the lack of language often leads to passivity in work.
Third, we can't grasp the overall situation of the work well, and we can't take the initiative to think of ways and ways in advance for some work.
Three. Work plan for the second half of the year
First, consciously strengthen learning, focusing on learning official document writing. Combined with the shortcomings exposed in my daily official document writing process, I study in a targeted way and constantly improve my official document writing level.
The second is to strengthen communication with all departments of the bureau, strengthen the language, seriously work procedures, improve work efficiency and enhance work effectiveness.
The third is to strengthen the enthusiasm of work, ask questions frequently about places where the business is not skilled and the situation is unknown, and improve the initiative of work.
Summary of work in the first half of the year II
In the first half of this year, _ _ insurance companies made extensive progress in their business. The company completed the marketing task ahead of schedule, and all the work progressed smoothly. Combined with the actual work, the company's work in the first half of the year is summarized as follows:
I. Business management norms of the company
According to the work plan and tasks, the company makes weekly, monthly, quarterly and annual sales plans of all departments. When making a plan, we should seek truth from facts and determine the reasonable and achievable goals of each department according to the characteristics of various types of insurance, customers and departments. After the target is determined, in line with the principle of "everything is implemented and everything is supervised", we will ensure the smooth completion of the target plan of each department and office by strengthening process management and monitoring.
Pay attention to team building in all departments. The company has always attached great importance to the ideological and professional quality education of department managers and department members. The company organized mobilization meetings and business seminars for many times, carried out business training activities, and organized employees to learn knowledge and seek experience to improve the overall quality of employees. The training focuses on learning insurance theory and marketing skills, emphasizing the cultivation of team spirit. Promote the continuous improvement of each team's own quality and lay a solid foundation for the company's sustained and stable development.
Help the manager's office comprehensively promote the innovation of salary system and constantly consolidate the basic management of the company. Establish a salary system reform linked to posts and performance. Focusing on the "four modernizations" goals of job clarity, salary socialization, bonus performance and welfare diversification, we will comprehensively promote the reform of enterprise salary system. The employment mechanism has been initially established, which can fully stimulate the enthusiasm and creativity of employees.
Second, the company's work performance
In order to further intensify structural adjustment and develop high-value business in an all-round way, the company issued the core business plan task for the first time at the working meeting, and the implementation of the company's "core business strategy" achieved remarkable results. With the deepening of the company's transformation, the business structure has been continuously optimized. The quality index of the company's insurance business continued to improve, reaching the leading level in the industry. The good quality of renewal business ensures the stability of the company's customers and cash flow, and lays a solid foundation for the rapid development of core business.
Three, do a good job in auto insurance management and loans overdue collection.
It is very important to strengthen the management of auto insurance business and do a good job in overdue collection of auto loans. Auto insurance business has been playing a decisive role in the whole business operation, and it must be bigger and stronger, and refined and refined. That is, continue to accelerate the development of auto insurance business and maintain a relatively fast development speed. At the same time, vigorously optimize the structure of auto insurance business, strictly control high-risk and high-compensation business, start from the source of underwriting, start from every business, every claim and every link, start from every insurer, comprehensively improve the management level of auto insurance business, enhance profitability, and make auto insurance truly become the backbone insurance to increase premiums and create profits.
In the first half of the year, the company leaders attached great importance to overdue collection of car loans. In order to better implement the debt repayment work, the company set up a leading group to repay the car loan, designated a person to be responsible, defined the responsibilities and responsibilities, and rewarded and punished those responsible according to the completion of the tasks assigned by the superior company. In accordance with the company's unified deployment and requirements, the handling personnel strengthened the management of overdue cases and unfulfilled contract responsibilities, standardized the work flow of debt collection, actively and conscientiously completed this work, successfully completed the debt repayment tasks assigned by the company, and minimized the risks and losses brought by overdue car loans to the business operation.
In the future, we should continue to pay attention to solving the outstanding problems reflected by the masses, build a first-class staff to better serve the company, do a good job in the long-term management of insurance industry style construction, fully implement the contents of "two service commitments and one self-discipline convention", strengthen insurance industry propaganda, and create a good social atmosphere for insurance industry style construction.
Summary of the Unit's Work in the First Half of the Year 3
I. Work in the first half of the year:
(a) Integrated management
Comprehensive management service is not only the pioneer and banner of property management, but also the central station and liaison office of the owner and the property management service contract, which undertakes the important mission of communication, coordination, feedback, implementation, supervision, reporting, processing, disposal and statistics.
1) The company already has the second-class qualification grade of the enterprise, and is currently preparing to upgrade the materials with the first-class qualification.
2) Complaints and suggestions. In response to the complaint, the relevant departments of the company immediately coordinated the rectification, summed up the experience and lessons in time, and fed back the rectification and treatment results to the owner through on-site return visits. While doing a good job of explanation, they further listened to the opinions of the owners and got their understanding.
3) Maintenance report. According to the actual situation, the customer service department will follow up the contents and problems of community maintenance in time and establish relevant files in time. There are no effective complaints caused by maintenance.
4) Receiving, sending and archiving management of documents. File management is also one of the daily work of the property management office, including property service data, company internal data, contracts and agreements, etc. Clerks classify and file documents, and improve the data catalogue filing.
5) Enterprise employee training. Employees carefully study the quality manual, program documents and reception etiquette formulated by the management office, improve the service process in their daily work, and make the work of the department more standardized. Managers have obtained professional qualifications and certificates. The company has stepped up the training of employees' job skills and professional ethics, created conditions to provide employees with opportunities to learn professional skills, and strengthened communication with various departments, so that employees can enhance their professional knowledge, understand the work dynamics, and correctly handle various contradictions and problems.
6) The company and the customer department of each management office set up publicity boards in eye-catching positions to announce property management-related information such as property charging items and standards, so as to facilitate the owners to understand the legality and transparency of property company charges.
7) The company system requires employees to wear company dress and work number plate.
(2) Engineering maintenance
The good running state and maintenance management of public facilities and equipment in the community are based on the takeover, acceptance and operation stages of the community, so we have implemented the following management measures:
1) Pre-acceptance of facilities and equipment in the whole community (such as equipment quantity, installation location, equipment integrity, equipment testing and equipment acceptance, etc.). With the supervision and cooperation of the installation engineer, the construction party has completed two-thirds of the rectification works.
2) Make ledger registration for the facilities and equipment of the whole community. Copy nameplate model, current, control range, etc. In terms of equipment, the electrical shunt switches in the whole community are numbered, the wiring pile head in each electrical box is fixed, and the inspection system and inspection table of the computer room are established; Formulate central air conditioning operation procedures and operation record forms, and number and distribute all system equipment; Make equipment maintenance record; Observe the total energy consumption of the community in real time, make a good record of electricity and water consumption, and do a good job of energy saving and consumption reduction.
3) Because the equipment is in the running-in stage, the use situation is different from that in the normal stage, and faults occur from time to time. Therefore, the management office has strengthened the coordination and communication with relevant units, conducted a special discussion on the existing problems, and adjusted the management focus according to the actual situation. The operation performance of the equipment put into use through hard work has been greatly improved.
4) Implement the system of regular equipment inspection, so that the equipment inspection and maintenance procedures can be put on the wall, and the maintenance personnel can conduct regular inspections and keep records of inspection work, which basically achieves the purpose of finding and handling public equipment problems in time.
5) Arrange the maintenance department to check the electrical fire-fighting facilities and other facilities and equipment of the community irregularly every day, conduct a comprehensive investigation, and report to the maintenance department in time when problems are found; Every day, the personnel of the quality management center conduct a comprehensive inspection of the fort, slope cutting and garage in the management area. If cracks, subsidence, looseness and other engineering problems are found, they should contact the project department of the development company for rectification and notify the owner to pay attention to safety as soon as possible.
6) The lightning rod of the house in the property management area has been tested, and the problems found have been reported to the rectification in time, and the warm reminder board of the community has been made and installed to ensure the safety of the owner's house and the owner.
7) Do a good job of daily repair.
(3) maintaining public order
1) Strictly implement the entry and exit system for foreign construction personnel, and regularly create posts to clean up the decoration area.
This greatly improves the effectiveness of safety management to a certain extent, and at the same time avoids the safety complaints caused by decoration construction personnel, and has received good results.
2) Strengthen the supervision of the entry and handling of decoration materials. To enter a residential area, you must apply for registration of materials according to regulations. The order maintenance departments of all links shall conduct effective on-site supervision, and the materials will stay overnight in public, which will damage public facilities and sanitary environment, and the illegal use of elevators during handling can be dealt with as soon as possible.
3) Strictly implement the management system for the entry and exit of personnel and goods. The certificates of construction personnel and the entry and exit of other personnel must cooperate with the inquiry and registration, and the goods going out must be checked by the "Exit Card" signed by the regional unit before being released. The strict implementation of these management systems ensures the institutionalization and order of goods entering and leaving the community.
4) According to the requirements of the fire control management system, the Order Maintenance Department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every half month to ensure that the fire fighting equipment is in good condition. At the same time, conduct a comprehensive self-examination of fire hazards in the whole community, notify all regional units of the community in writing to rectify the discovered safety hazards, mobilize all owners of the community to strengthen fire protection knowledge training, set up fire commissioners, implement the effectiveness of fire emergency plans, and organize fire simulation drills.
5) Order maintenance personnel should wear uniform signs, dressing the and code of conduct when taking up their posts, so as to form a good working environment.
6) The personnel of the Order Maintenance Department are on duty 24 hours a day, and the patrol members patrol the designated area at the specified time, and make patrol records. Community monitoring system and other technical facilities are in good condition, and data storage is timely and complete.
(4) Environmental management
The company has established strict cleaning procedures and inspection system. The cleaning supervisor arranges the cleaning work in relevant areas every day, and carries out inspection and rectification work. At the same time, we carried out special clean-up work, and no safety accidents occurred due to inadequate clean-up work.
1) In order to carry out the work more effectively, the clean areas are divided carefully and reasonably. Combined with the actual situation of the community, the contents and assessment standards of cleaning work are formulated, and the work of cleaning staff is supervised and managed. Cleaning the unoccupied areas of the community and centralized cleaning of the doors of all buildings have created a good living environment for the owners and won unanimous praise from the owners. Take advantage of the natural conditions in rainy days to clean up the outdoor areas left over from the previous construction, clean up the underground garage and clean up the fire fighting system. Centralized cleaning and maintenance of all street lamps and sewage pipes in the community, and regular cleaning.
2) After each building is delivered to the owner, the management office will be responsible for the cleaning and land reclamation of each building. While carrying out daily cleaning work, the cleaning post successfully completed the cleaning and land reclamation of each building, laying a solid foundation for the later environmental sanitation management.
3) Inform the owner of the matters needing attention on the bulletin board or bulletin board in the residential area and timely replace the latest matters, including the cleaning of advertisements on the roof of residential houses, the installation of external wall tiles, and the installation of air conditioning units.
Second, the existing shortcomings and the work plan for the second half of the year 20__
Although we have made some achievements in property management in the past 20 years and have been praised by the owners many times, we know that there are still many shortcomings that need to be improved and strengthened.
First, the overall quality of managers is uneven, some of them have a weak sense of service, and their practical ability needs to be improved.
Second, communication with the owners is not enough, which should be strengthened in the future work.
Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of the owners and causing their dissatisfaction with management services.
Fourthly, there are still some problems in safety management, such as unstable mentality and insufficient working strength, which need to be improved in practical work.
Fifth, we often carry out targeted, practical and interesting knowledge lectures and cultural activities in the community, enrich the spiritual life of residents, advocate the civilized fashion of "helping each other", and guide community residents to actively participate in public security and fire control work.
In view of the above problems, in the second half of 2000, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do a better job. Constantly improve their own property management level, constantly improve the management system of the community, and make contributions to the peace and stability of the community and the development of the company.
Third, suggestions for property management
1. Further strengthen the management of illegal construction and decoration.
2 to further strengthen the guidance, supervision and management of the industry committee. It is necessary to strengthen the guidance to industry committees, do a good job in the establishment, transition and daily management of industry committees, strengthen business training, handle the relationship with neighborhood committees, and really help communities to form a team of industry committees with high quality, strong credibility and performing their duties according to law.
3. Strengthen the publicity of property management related laws and regulations such as Property Management Regulations, Property Law, Contract Law and Decoration Management Measures, so that residents can be familiar with property management, understand property management, and accept and support property management.
4. Summarize and promote the new methods and good experiences of residential property management in time.
Summary of the Unit's Work in the First Half of the Year 4
Since graduation, I have studied and worked in _ _ Network Co., Ltd. for more than one year. In the hard and busy work of the company this year, I have been working with a high degree of seriousness and meticulous attitude. My work in _ _ Network Co., Ltd. in the first half of this year is coming to an end. Thanks to the efforts of all the staff, the company has achieved good results. _ _ Network Co., Ltd. is a relatively small and growing Internet company. In addition, there are many Internet companies, large and small, and the competitive pressure in the industry is increasing day by day, just like a game. At present, if you don't work hard and improve a little, you will be eliminated by the industry. Only by continuous improvement and continuous learning can we survive under the huge system of the Internet. I am engaged in the preliminary work of web development in the company. In the past six months, I have been paying attention to the rapid development of the company, both ideologically and professionally. I have been trying to develop the company. I am also very proud of the company's growth in the past six months. I have made great progress and exercised a lot in the past six months. This kind of movement grew up under the competition of the industry. Looking back on the work in the first half of 20 years, there are sadness and difficulties, but there are also growth and experience.
First, implement the company's leadership policy.
At the beginning of this year's construction, the company leaders made many speeches and showed us the development goals and routes this year. Under the correct leadership of the company, my ideological consciousness is very high. At work, I have always completed every job according to the requirements of the company. In my life, I am ready to contribute my meager strength to the company at any time with a pragmatic attitude.
Second, in practical work.
Over the past six months, I have been studying and making continuous progress in my work. Doing my job well is my first priority every day. Complete the tasks assigned by the leaders with high quality and high efficiency, without holding the company back. I completed the "_ _ Large Website" project in _ _. In the process of project development, I performed well, conscientiously implemented every step of the strategy, and fully applied my professional knowledge to my work. In the year of _ _, I independently designed "_ _". I won the honorary title of employee of the month. I can get along well with my colleagues at work and have a strong team spirit. At any time, I think a person's strength is limited. Only with Qi Xin's concerted efforts can we do things well and make things bigger.
III. Work Plan for the Second Half of the Year
We should put the company's interests first in all work, safeguard the company's honor and interests, and constantly improve ourselves in the second half of the year to prepare for the development of the "_ _ large website" project in the second half of the year. Only when you are strong can you not be eliminated by society and industry.
Summary of work in the first half of the year
As a company planner, I have been doing it for half a year. To be honest, I never felt like a professional planner. But since the company leader asked me to do it, I should try my best to do it well. I have some experience in sports planning in the past six months. When there is no systematic summary of experience, in order to better carry out sports planning. I also hope that through my own bit by bit, we can make less detours in our work. The following work summary and work promotion requirements are specially formulated:
Addendum: (Thank you, General Manager Jiang, for giving me a lot of inspiration in my work, and I want to be promoted. Thanks to chatting with him, I have nothing to express now. I study Buddhism myself and often declare that I want to "go to our place because I have no place to live." Everything is illusory. All phenotypic personalities can only hurt themselves in the end. So this time I just want to do a better job, and I want to record my feelings after chatting with General Manager Jiang and share them with you. Secondly, I hope I can improve my professionalism and professional skills with a more rigorous working attitude, and also for my daughter to grow up one day. I hope that the solid work style I have developed on weekdays can give her an invisible example. As the saying goes, example is better than words. )
1. Sports planning is guided by "consequences, efficiency and benefits" and promotes the pertinence, relevance and predictability of sports.
1, what is the guiding standard for a good exercise?
First, let the people applaud and word of mouth comes, then there will be consequences.
Second, borrowing a boat to go to sea is efficient and reduces the time cost of manpower and material resources.
Third, an action can be thought of in advance, can be promoted by multiple departments, and become a tense material for many project funds. This is called advantage. Satisfying these three points is good exercise.
2. What is the ultimate goal of zero-interval exercise? I think about two points: first, through the advocacy of sports, expand visibility, trust and reputation. Secondly, it is the source of many complaints. Therefore, a sports plan must first know what kind of reputation we want to achieve, and then know what projects we can apply for, so that after the goal is clear, the sports will be targeted. Dealing with various non-conforming projects requires our planners to have relevant thinking, such as a public service day. If we take this opportunity to replace it with an advocacy point of the trade union, then correlation will appear. Secondly, what do local governments and even the central government attach great importance to when dealing with some future? Have foresight about the ideas to be preached, and you can plan ahead and make good materials. When the wind comes, you can borrow an arrow from the straw boat and return home with a full load.
Second, sports planning should be planned, modular and iterative.
1, planned, customized exercise plan control according to the characteristics of each community, differentiated control by quarter, month and week; Be sure to plan the exercise in advance, plan the exercise accurately, make the exercise budget "reasonable" and discuss it before the exercise.
2, modularization, according to the old-fashioned sports and festival sports, to lead the parade and program sports that can be called for reference, and to formulate a set of inappropriate sports planning and regional staffing teams. Classified filing, similar sports modularization, large-scale sports plug-in type. Usually, after the moldy exercises are over, continue to find someone to pick holes, so as to gradually polish each module exercise until it becomes a masterpiece or even the best.
3, iteration, the most powerful thing in the future is to continue to upgrade iterations, and to build a movement through small and beautiful iterations is also to build yourself. The so-called iteration is to divide an action and see if every link after division can be upgraded.
Third, sports content should be promoted.
Content should be compatible, innovative, based on authority, and need constant derivation and sublimation.
Sports content is diverse, rich and substantial. Merchants who make an appointment in advance to help each other are all involved in the preparation of the movement. Sports advocates, accumulates, reserves and mobilizes relevant team resources, and actively absorbs the sports content of outstanding social organizations in booming cities. Through the method of forced input, it is best to form content sharing in the form of sports innovation every week to stimulate their learning of new information, new forms and new policies.
Fourth, improve the support of archives: the accumulation of experience lies in continuous learning and summary, and also in the storage of calligraphy materials. Among them, improving the file security is one of the extremely tense tasks. Each group has a file, each project has a file, each sport has a file, and each person has a file. Such as: volunteer files (including units, specialties, intervention environment, etc.). ), student files (students themselves, families, schools), health files of the elderly (blood pressure, pulse, blood sugar, personalized needs, etc. ), members of the orchestra dance team files (captain, head, etc. ), China's calligraphy in the sports content files, intervention units and personnel files, materials and expenses files, media reports, etc. The file should be eaten in a plate and used in a file;
Five, study the autonomy and work measures of superiors.
1, PDCA closed-loop governance: that is, the planning (plan)- implementation (do)- introspection (check)- action (optimization and promotion) (act) of each movement.
Four steps to improve the cycle:
P (planning) stage: control the status quo, affirm the goal and identify the problem; Explain the root cause of the problem; In view of the root cause of the problem, affirm the countermeasures and steps of improvement and form an improvement plan (what should I do? Who is in charge? When will it be implemented or completed? Definition of "problem": the gap between the present situation and the goal.
D (implementation) stage: implement according to the measures and steps determined in the plan.
C (reflection) stage: reflect on the implementation level of the plan and confirm the results achieved.
A (action) (optimization) stage: after thorough reflection, check the implementation of the plan and take appropriate actions. When the result reaches the goal, standardize the countermeasures and steps confirmed in the plan and enter the next constraint period (SDCA); When the results fail to reach the target, corresponding countermeasures should be taken (including taking temporary containment measures to prevent the inheritance and deterioration of adverse effects) and enter the next improvement cycle (PDCA). In the planning (P) stage of this new improvement cycle, it is necessary to clarify the root cause of the failure to achieve the goal in the previous cycle and confirm the corrective measures for this root cause.
2. Supplement: SDCA cycle, English standardization check action, SDCA cycle, namely standardized maintenance. That is, the model of "standardization, implementation, reflection and summary (adjustment)" includes the update (standardization) of all processes related to the improvement process, and makes it run in a balanced way, and then reflects on the process to determine.
3, develop the habit of summarizing the resumption (online reference to Liu Chuanzhi's resumption measures).
Specific guidance work includes:
If it is necessary to branch the sports task, the manager shall be responsible for * * * and jointly implement it, and evaluate its sports effect;
4. Follow-up work and exploration: through evaluation and investigation, expand the content of public welfare movement, make it more close to the real needs of ordinary people, and really impress people; Such as: shaving the heads of empty nesters and disabled elderly people, community parent-child sports, caring for poor and destitute families, etc. According to the test results of health and eyesight, the accuracy of homework is obviously guaranteed, and finally reasonable explanation and adjustment (summary) are made to make the course meet the wishes and requirements.
For people with problems, provide counseling and other services, pay New Year greetings to people who are nervous about sports roles, and visit specific elderly people. , accumulate information to prepare for docking schools and competent departments; Every once in a while, we should evaluate these sports according to the above criteria, sum up experience and reflect the good ones. According to the cycle of constraints, standardization is carried out to ensure that the quality of work will not deteriorate, and the quality will not be reduced because of neglect or boredom of repeated work. If the evaluation result is not good, it will be implemented according to the improvement cycle until the optimal scheme is found after discussion and summary.
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