Work Contents and Responsibilities of Property Customer Service

Property customer service responsibilities are as follows:

Property customer service is mainly responsible for the issuance of the Notice of Comprehensive Property Management Fees and the collection of fees, the collection of user information within the jurisdiction, the management of user files and the duty of the company's service hotline. And collect all the records of the hotline, record the repair situation and service quality system, and be responsible for contacting the owners and residents.

Property customer service is also responsible for handling letters, visits and complaints from owners and tenants, responding in time, tracking and checking, and investigating the satisfaction of owners and tenants. Do a good job in the statistical analysis of the data of the owner's or household's satisfaction survey, conduct on-site management of various activities held within the jurisdiction, and implement various management rules and regulations of the company.

Knowledge mastery:

1, knowledge of laws and regulations

Such as property law, property management regulations, contract law, environmental protection law, inspection methods, guiding rules of owners' congress and owners' Committee, real estate development related laws, etc.

2, psychological knowledge

People's desire, the psychological process of service, the change of customer's psychological satisfaction, the psychological state of decoration personnel and other visitors.

3. Management knowledge

Property management, provision of value-added services, development of diversified business, rules and regulations of property management, documents of property management association, nature of property management, and differences between property management and hotel management.

4, industry norms

International standards of property management, property management certification, allocation calculation of decoration costs, property fees, utilities, and property management collection and payment.

5. Manpower deployment

The science of operating square area cost, post matching, post layout, number of people, setting up people according to posts and employing people in communities.