What are the requirements of the property management personnel after receiving the complaints from the owners?

Respond to the owner's demands as soon as possible. Different treatment procedures should be adopted according to different needs to ensure that the work and life of business households are not affected. Learn to treat the complaints of business households with gratitude. We should thank users' complaints for changing our working ideas and efficiency. When dealing with daily complaints, we should give the "right" to the business households as much as possible, so as to handle the problems without causing contradictions!

Respondents should have a high ability to deal with and identify problems, predict the complaints of business households, give priority to the contents of complaints, and put identifying problems before handling complaints. For example, the owner called to say that he was taking a bath, but the whole community stopped water and asked the management office for help. At this time, the first thing our complaint handlers should think of is: let the service personnel bring water to the operators first, rather than let the maintenance personnel fix the water pipes first. Because at this time, it is more important for the owner to wash off the soap bubbles first than to repair the pipes first! It is recommended to use Yunjiajia property management cloud platform to help improve the efficiency of property, enhance the owner's experience, optimize property management, realize internet-based property management, diversify services and satisfy the owners.