Work summary of property management company

Summary refers to the written materials that analyze and study the experience or situation at a certain stage of work, study or thought and make regular conclusions. Writing a summary is conducive to improving our study and work ability. Come and write a summary. How to focus on the summary? The following is a summary of the work of four property companies that I have compiled for you. Welcome to share.

Work summary of property management company 1 busy schedule, this semester is coming to an end. Looking back on our work this semester, there are joys and sorrows. The occupation of doorman is broken and small, but we love it. In my work, I personally think it is ok. This is well known, flexible and rigid. To sum up, it is mainly manifested in the following four aspects: responsibility, diligence, love and writing. These four words are as follows:

First, at work, I always focus on a word of responsibility. My job is to be responsible for students, parents, the development of the school and the property of the boss. Therefore, in our work, we insist on not leaving people for 24 hours, not leaving posts empty and closing doors frequently. Although there are not many vehicles in the school, there are also many, such as student cars, advanced cars, waterwheels and so on. We smiled at every car that came in and out, took the trouble to ask about the ins and outs, and strictly controlled it. The advantage of this is that many idle people and other vehicles unrelated to the school are blocked outside the school gate. We have carefully inspected, registered and guided visiting parents and outsiders, and all social youths are not allowed to enter during class.

Second, we should adhere to the word "diligence" for a long time in our work. Diligence is the premise and foundation for us to do a good job, especially the doorman. Without it, we can't complete our duties. The guard's job seems easy, but it's not. Take our day's work for example. First of all, we must open and close the door frequently. Second, get in and out of the car no less than 50 times a day. Third, our work is 24 hours and we feel very tired. Fourth, we must go anywhere at any time. Fifth, we should stick to our duties and prevent others from sneaking into the hospital to do damage. So what can we do to complete all this? Of course, it depends on diligence. In addition, we are on call to complete other tasks assigned by school leaders.

3. For a long time, we have been following the word "love" to manage students, care for them and love them, just as we love our children. When it is cold, we should remind some children who wear less clothes, put on more clothes, and tell them to stand aside on the way to and from school, don't walk in the middle of the road, and pay attention to traffic. In this way, we also have a reward. What is this? It is the children's smiles and greetings when they enter and leave the school gate. To tell the truth, we are satisfied when we hear the children's greetings and see their smiles.

Fourth, in our work, we advocate a word, that is, set an example. When we came in March, the children always tried their best to find a reason to go out in class, so I moved by emotion, learned a little manners and set an example to preach. For example, a child asked me: What did you do before? Why did you come here as a doorman? I'll tell you the truth. I used to work in the food industry. Because of my low education, I can't get the position of assistant manager anymore. Besides, the country is reforming, so I have been changed. I have no education and no skills, so I have to come to you. After listening to my story, the student went back to class by himself, and I seldom saw him come out to class in the future. After a long time, fewer students go out to class, which is a deliberate gamble. Of course, these achievements can not be achieved without the correct guidance of school leaders and the hard work of teachers.

The above is the summary of our doorman's work in the past year. If not, please criticize and correct me. Due to the limitation of level, there are still many things not expressed. At the same time, the above is just what we should do, which is not enough from the requirements of school leaders. We will learn lessons and sum up experience. In the new year, under the correct guidance of school leaders, we will further strengthen the school janitor work, so that every work can be implemented, nip in the bud, ensure safety and no accidents, and let elite schools have a good elite learning environment.

Summary of the work of property management company 2 Time flies, and I have been working in xxx for almost half a year in a blink of an eye. In the past six months, there have been pains, joys, smiles and tears. At first, it was the second patrol, about half a month. Later, due to lack of manpower, he was transferred to the south gate to assist xxx as a doorpost.

Training and training twice a week can make me better familiar with the business and finish my work, exercise and let me just integrate into my work. Among them, I learned the basic knowledge of fire fighting, the countermeasures when a fire broke out, the gestures of commanding vehicles and so on.

With the help of xxx and the leader, I can finish my work well. In terms of vehicle control and personnel control, I think it is still excellent. On one occasion, a decorator of Unit 20 1 in four buildings forcibly drove the battery car into the park. He was not afraid of the intimidation of the owner and the entanglement of the decorator, so he asked him to push the car out for registration. Of course, there are some fly in the ointment, such as strong tone, insufficient explanation and so on. These are all areas that need improvement. In the past six months, the loss of batteries has also become a headache for me. For this reason, the leaders have done a lot of work, such as issuing non-motor vehicle pass cards, implementing ticket management for battery access, and recently transforming the bicycle garage to facilitate the charging of battery cars by owners and unified management by our maintenance personnel. The work in this area has achieved remarkable results, from losing a few batteries on the first day, to losing a battery in a few days, and then losing a battery in a few months, and basically not losing batteries until now. It's the result of Qi Xin's concerted efforts.

At the meeting a few days ago, Mr. Ding also pointed out the shortcomings of our work, that is, the lack of reminding and informing services. If we say when the owner goes out: pay attention to safety on the road, you walk slowly; When the weather is bad, say: it's going to rain, please pay attention to the things hanging outside; When the owner came home, he said, please lock the vehicle so as not to lose anything. . . . I believe the host must be very happy and feel that as long as he enters the gate of our urban maple forest, the safety will be completely guaranteed. This will be my key improvement next year. I am learning from Li Liuzhu and the squad leader, and trying to do better in managing the same vehicles and personnel.

Looking back on the work in the past year, although I have achieved a lot, I still feel that I have many shortcomings:

1, just to meet the completion of their own tasks, work development is not bold enough.

2. The professional quality is not improved fast enough, and the new business knowledge is not learned enough and thorough enough;

3. There is still a gap between the work and other colleagues, and the sense of service is not strong.

In the future work, please give me supervision and suggestions, and I will try my best to improve my own shortcomings and strive for better results.

The above is my personal summary of 20xx's annual work. As the saying goes, "Little by little achieves extraordinary things". In the future work, no matter whether the work is boring or colorful, I will continue to accumulate experience, work hard with my colleagues, study hard, strive to improve my cultural quality and various work skills, and make the greatest contribution to the development of the company.

Summary of the Work of Property Management Company 3 Time flies, and 20xx is coming to an end. During this year, under the guidance of the company's quality policy, the correct guidance of the competent leader and the close cooperation and unity of various departments, all the employees in our engineering department successfully completed all the work performance tasks entrusted to me by the company's leaders. I will now make a summary of my work in the past year.

I. Daily work

The main contents of the work are daily maintenance and infrastructure equipment maintenance. In the first half of the year, the task given by the leaders was to maintain and repair the public facilities of XX and XX buildings. Every time they check, they actively and seriously check and repair, and solve problems in time. In a year, they pasted the baseboard, changed the light bulb, changed the socket, changed the panel, repaired the door closers and repaired the safety exit lights nearly 100 times, and routinely inspected the power distribution room and cleaned it 50 times a week. During this year, I kept the public facilities and equipment in the building I managed in good condition, and received more than 1000 Zhang Gong orders from the customer service department to go to the owner's home for maintenance services. Service satisfaction reached more than 99%, and no effective complaints were received from the owners. In my usual work, I have encountered many times that the main sewer pipe in the building is blocked and the reclaimed water pipe runs out. Not afraid of dirty and tired, actively work overtime with other colleagues to deal with unexpected problems.

For example, there was a pipeline leak on the road south of X and XX buildings this year. On the first day, other experts failed to find the loophole. When I went to work the next day, the leader sent me and Master XXX to continue to look for leaks, but it was raining that day, and Master XXX and I were struggling to dig in the light rain. After unremitting efforts, we finally found the loophole at 4 o'clock in the afternoon and immediately reported the situation to the deputy director of XXX engineering department. The leader made a maintenance plan decisively, and used our usual card to hold the pipeline and stop the water leakage. In this process, I put forward a maintenance suggestion to the leader, that is, welding a screw outside the clamping screw is beneficial to work, which can save working time and improve work efficiency. It was praised by Deputy Director XX, and the water supply was restored in time, which strongly supported the collection of property fees by the customer service department.

Second, the property services

I insist on the "Five Ones" service:

1. "Say hello" when meeting customers;

2. Put on a pair of shoe covers before entering the door;

3. Spread "a piece of work cloth" at work first;

4, equipped with "a towel" to clean up the scene;

5, equipped with "garbage bags" to take away debris.

1. Really pay attention to every customer's needs and demands, and strive to achieve the purpose of local solution. Even if it fails, it is necessary to explain the reasons and reasons to gain the understanding of customers;

2. Strengthen work exercise and be familiar with service processes and details. Learn by heart, pay attention to working methods, be flexible, do not shirk and perfunctory, exchange sincere heart for understanding, and enrich your work goals and tasks with satisfactory service.

Third, their own problems:

With the professional attitude of "working for yourself", I love my work and work creatively. During this period of work, I also have a deep understanding of myself.

I still have many shortcomings, and it is the first time I have contacted various services, so my work efficiency needs to be improved; Some work is not done carefully enough, and work coordination is not in place; Need to strengthen the provision of data to leaders; At the same time, it is necessary to strengthen communication with company leaders and colleagues in various departments.

Although I have made some achievements in my 20xx years of work and won many praises from the owners and leaders, I know that there are still many shortcomings to be improved and strengthened.

Fourth, the direction of efforts:

First, strengthen study and broaden knowledge. Strive to learn the professional knowledge of property comprehensive maintenance personnel and the common sense of relevant laws and regulations;

Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader;

Third, improve work efficiency, give full play to your work enthusiasm, and do everything in a down-to-earth manner.

Verb (abbreviation of verb) main experience and gains

During my four years working in He Hong property management, I have completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to be familiar with the basic business can we better adapt to the work.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

(4) Strengthen the exchange of ideas with colleagues.

The past year was a year of bumper harvest and happiness. I recorded my progress on the calendar. I sincerely hope that leaders and colleagues will give more valuable advice in the new year's work. I will continue to adhere to the working motto of "be lenient with others and be strict with myself". Looking back on the past and looking forward to the future, I am full of confidence in the development prospect of He Hong real estate. I will breathe with the company and closely link my development prospects with the development of the company. In the new year, I will make persistent efforts to complete the work of every leader and satisfy the company leaders, department leaders and owners.

In 20xx years, with the strong support of the company leaders and the solidarity and cooperation of all departments, and with the joint efforts of the employees of all departments, our property management department earnestly studied the basic knowledge and job responsibilities of property management, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful service, and made every effort to do a good job in repair, complaint and return visit, and handled it properly, successfully completing all the goals and plans formulated at the beginning of the year.

First, the main work completion and analysis:

(1) As of February 20th, 20xx, the property fee for this year is still 107469 yuan, and the collection rate is 8 1%.

(2) By February 20th, 20xx, the owner invited 13 households and successfully invited 6 households, and 16 households signed an off-market advertising contract. The second electromechanical hardware exposition was a complete success.

(3) The property manager counts the opening of the first-phase market in the form of sign-in every day. At present, there are fifty or sixty households open for business.

(4) As of February 20th, 20xx, the second-bid shops have been delivered to 12 households and 7 1 household, 32 households have been renovated and 2 households have officially opened; The handover of the Double Star Block started at 65438 on February 8th, 20xx, which was relatively smooth. As of February 9, 65,438 households, 65,438 households and 36 households have been handed over.

Second, the daily work:

(1) Formulate and improve the organizational structure of the Property Department, job responsibilities of each post, property management plan of Henglong Electromechanical Hardware City, temporary management regulations, property service standards, etc. , and formulate specific implementation measures and assessment methods.

(2) Check the second bid workshop and double star stack, coordinate with the construction unit in time when finding engineering defects, and put forward reasonable rectification suggestions.

(3) The customer service records the complaints and service items of the owner's calls and visits every day, coordinates the processing results, and gives timely feedback and pays a return visit to the owner. The archives of the house and its * * * facilities and equipment are complete, classified into volumes and well managed, and the owner's archives, the ownership inventory of the house and its supporting facilities are established for easy reference.

(four) to establish and implement the maintenance service commitment system; The timely rate of zero repair and urgent repair is 100%, and the repair rate is 1%, with a return visit record; * * * Record the operation, use and maintenance of facilities and equipment as required, and there is no hidden danger of accidents. Professional and technical personnel and maintenance personnel strictly abide by the operating rules and maintenance specifications; Drainage and sewage pipes are unobstructed, and there is no blockage or overflow; The road is smooth and the road surface is smooth; There is no defect or loss of the manhole cover, and the pavement manhole cover does not affect the passage of vehicles and pedestrians; Formulate management measures for power supply system and strictly implement them with complete records; The power supply equipment operates normally, the management of the power distribution room conforms to the regulations, and the public lighting equipment such as street lamps and corridor lamps are in good condition; Elevator safety facilities are complete, and there is no safety accident; Keep the car and shaft clean; The elevator room has good ventilation and lighting; There is an emergency treatment plan after the failure.

(5) The security department is an important force for property companies to carry out market security prevention and fire safety. Its main tasks are to implement various public security and fire control systems, maintain the order inside and outside the market, detect and crack down on illegal and criminal activities in time, protect the safety of facilities and equipment inside and outside the market and property within its jurisdiction, implement the principle of "whoever is in charge is responsible" and "prevention by groups" and be responsible for "fire prevention, theft prevention, explosion prevention and destruction prevention". Strict public security management, do a good job in public security prevention such as relevant registration, 24-hour inspection, goods and personnel entry and exit inspection; Strict fire management, the implementation of fire responsibility system, timely eliminate fire hazards; Actively cooperate with public security departments to crack down on illegal and criminal activities in and around the market; To publicize, guide and supervise the public security and fire control work of market users.

(six) clean management without blind spots; Manage the service scope, keep the environment clean and tidy, and make the daily production of domestic garbage clear; Provide clean and comfortable living and working environment for enterprises and customers; Standardized operation and scientific management; Timely, timely and punctual cleaning services, including pest control; Dispose of garbage and wastes in time and place them in designated places; Save electricity and water. Implement the "three inspections of cleaning quality" system: each employee shall conduct self-inspection on cleaning projects in his/her area according to relevant operating procedures, find and solve problems in time, and make records; The administrator takes patrol inspection as the main work, and conducts patrol inspection on all cleaning parts and projects in the management area, and makes records; The property manager checks it every day.

(7) training and learning.

Under the guidance of company leaders, our department has conducted systematic training and learning from the establishment of the most basic image of property personnel, from the most basic concept of property management to the communication skills of property personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations. Department employees are led by a team with insufficient ideological understanding and no passion for work into a team full of hope for the company, the development of the industry and their own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.