I want to ask for a paper on property management customer service.

On the Customer Service of Property Management

abstract

Property management belongs to the service industry, producing intangible service products. Therefore, the quality of customer service directly affects the owner's satisfaction with property management, and the quality of customer service directly affects the operating efficiency of property management enterprises. Survival of the fittest is the law of market economy. Whether an enterprise can survive and develop, and if a property management enterprise wants to be bigger and stronger and stand out from the competition, it must break through the old model of "emphasizing management and neglecting service", keep pace with the times, be extraordinary and free from vulgarity, truly embody the purpose of "property management is service" and provide the most comprehensive, timely, thoughtful, safe and high-quality service for the owners. Property management should establish the service concept and service consciousness of "people-oriented, owners first"; Integrating customer service into management, through the excellent service of property management personnel, owners can truly feel and obtain a beautiful living space and spiritual environment, so that property management enterprises can ensure both economic benefits and social benefits, and promote social civilization and progress.

Keywords: property management, customer service, utility

catalogue

The preface to chapter I 1.

Chapter II Effectiveness of Customer Service in Property Management Enterprises

First, the quality of customer service affects the owner's satisfaction with property management.

Second, the quality of customer service affects the economic benefits of enterprises.

Third, the quality of customer service affects the reputation of property management companies.

Chapter III How to Implement Effective Customer Service 4

First, establish a customer service center to provide convenient and thoughtful services for the owners.

Second, do a good job in publicity and strengthen normal communication with the owners.

Third, customer service should pay attention to the effectiveness of handling property complaints.

Fourth, customer service should be constantly innovated to provide owners with distinctive services.

Chapter IV Conclusion

The first chapter is the preface.

With the in-depth development of market economy, competition inevitably brings enterprises into the era of "customer-centered" and "customer satisfaction". As a property management industry, we should achieve "people-oriented, owner first" customer service. Customer-centered, customer satisfaction, customer satisfaction, whether to do a good job in property management, whether to adapt to market competition, whether to effectively handle the relationship between property management enterprises and owners, whether to be in a favorable position in the competition and continue to develop. Owners especially hope to get perfect, timely and thoughtful service when they live in the community, and the content and methods of service also show a diversified trend. How to meet the high-standard, changeable and rapidly expanding service demand of owners has become an important standard for evaluating high-quality property management companies at home and abroad. Property management companies are facing the transformation from "product-centered" to "customer-centered" management mode. This is particularly important for professional property management companies. Property management companies should provide owners with the most comprehensive, timely, thoughtful, safest and best customer service, so that customers can feel intimate, meticulous, caring and personalized. This has greatly enhanced the brand of the property management industry, established the corporate image, and effectively exerted the maximum value of the property.

Chapter II Effectiveness of Customer Service of Property Management Enterprises

With the rapid development of urban real estate, property management is also booming. The general public has become owners and buyers. While enjoying the excitement of owning property rights, they are also more concerned about whether they can enjoy good service in the community and whether the property can maintain and increase its value. Property management enterprises are mainly realized by providing a series of all-round, multi-level and professional customer services.

Establish the integrity and brand of enterprises through high-quality service level. Therefore, customer service runs through the whole property management work and is also the "lifeline" of property management enterprises. The utility of customer service in property management is mainly reflected in the following aspects.

First, the quality of customer service affects the owner's satisfaction with property management. Owners' satisfaction with property management companies is an important criterion for property management companies to assess their own service level. Good customer service work will satisfy the owners of the community. Even if the basic tasks of property management enterprises are completed, property management enterprises will get strong support from owners when carrying out other work. On the other hand, poor customer service level, poor service awareness and less service content will not be recognized by the owners of the community. Needless to say, other work, from refusing to pay property management fees to re-hiring property management units.

Second, the quality of customer service affects the economic benefits of enterprises.

Property management is the product of market economy. Property management enterprises implement the operation mechanism of "independent operation, self-financing, independent accounting and self-development". The main source of income of property management enterprises is the property management fees charged to the majority of households. Nowadays, the price of residential property management fees is still controlled by the government, without consultation between property units and owners, which has accumulated dissatisfaction with the pricing mechanism of property fees in the hearts of owners. With the increase of laid-off and re-employed people in society, it is difficult to charge fees, which is a big problem facing the property industry. At the same time, some high-income owners need some value-added services to live in the residential area, which puts forward higher requirements for the customer service of the property and directly affects the economic benefits of the property management enterprises. Property management companies should not only complete the basic customer service content with good quality and quantity, but also actively implement the service spirit of "thinking about the owners' thoughts and being anxious about the owners' urgent needs" and carry out all-round and multi-level services to meet the owners' daily life. ...

Reference:/6/6/9513.html.