What should I do if I meet the leader in the elevator and convince him in 3 minutes?

1. Listen to his reasons for not paying the property management fee and his mistakes.

2. Coordinate the work through the owners' committee.

3. Send a lawyer's letter by registered mail.

4. Prosecution and application shall be executed first.

Crooked ways:

36 measures that property managers must read.

1 The plan is to cheat the world.

As a property manager, telling the truth to the owner is true, but telling the truth is all wet.

The second plan is to rescue Zhao from Wei.

If you don't pay the heating fee, you can cut off the water properly, and if you don't pay the property fee, you can cut off the power moderately. Not allowed by law? Of course not! But won't you say it's a power outage due to arrears? Just say it's equipment failure. Anyway, if he doesn't pay, the equipment will always break down.

The third plan was blocked.

Of course, we can't instruct the security guards to smash other people's cars without paying the parking fee, but that doesn't mean that everyone won't smash them.

The fourth plan is waiting and waiting.

These buildings are really badly built. When it rains, people complain that the windows in the north are leaking. What about water leakage? If you want to repair it, you have to wait until it clears up, otherwise the glass glue will still leak if it is not dry. At that time, the owner will not only complain about the window problem, but also complain that you have trampled on others' floors. But when the weather clears up, few owners will arrange maintenance again, so owners should not apply for maintenance in a hurry, and the effect is better than rushing there!

The fifth plan is to fish in troubled waters.

It is not a bad thing for us for owners to complain about the poor quality of houses to businesses and buildings. We must also actively appeal: "The owners who make trouble are only a small part, and housing quality problems are widespread. To quell public anger, we must increase investment in this community. Since you are busy with new projects and can't spare time, it is better to send the money directly to our property. We are responsible for organizing the construction and explaining it to the owners. " Of course, it's up to us to decide how to spend the money after it arrives.

The sixth plan is to divert attention.

We should always communicate with the owners: "What do you think of our work? What do you think we should improve? " If the owner has any opinions, on the one hand, we will accept them humbly, on the other hand, we will complain to the owner about the difficulty of the work and get the understanding and support of the owner. If the owner can't make any suggestions, well, pay the property fee quickly!

The seventh plan is to make something out of nothing.

The owner reported that there were scavengers in the community. What's the big deal? We collect management fees for garbage collection! Of course, we can't tell the owner about this, but we can tell the owner: our community is a commodity, and God brought money. Miss has no control over the quality of her master, so some people who collect junk and make a fortune have become our masters here. Old habits die hard, and people don't steal or rob. How can we interfere with them picking up rubbish in the yard?

The eighth meter dark Chen Cang

You said that these owners don't have to worry about their own affairs, and even our boss and vice president are so concerned about where they go for their holidays. As soon as they opened their mouths, they said that we spent their money. Who said we were traveling? Next time this happens, you will all speak with one voice. Just say that we visited advanced communities and learned from others' advanced experience!

The ninth plan is to watch the fire from the other side.

Is there a leak in the owner's house? Check whether he has paid the full property fee first. If not, you can promise him to solve it at once. When you urge him again in half an hour, tell him that there are still several households applying for maintenance. We should serve the owner who paid the fee first, be patient and let him wait!

The first 10 meter is hidden.

When we see the owners who are in arrears, we have to say hello to them all the way. We can praise his children, his dog, or his dress spirit. In short, praise him with joy, and take you as your bosom friend. At this time, he can be reminded that it is time to pay the property fee.

1 1 This number is forced by Li.

The public security team is chaotic and poorly managed. Of course, just because the security minister is the driver of the general manager can't make him responsible. Then who will be removed? Simply fired the vice president who was in charge of the security department less than a week ago. The vice president has long been so arrogant that he is not pleasing to the eye, fearing that there is no reason to fuck him.

Shoplifting at 12 meter

It's not enough to remove the vice president, even his cronies who are related to him are removed together.

13 meter scare

Security check on Wednesday, post a notice and get out! Those tenants who use electric gas tanks in the basement will clean up the safety hazards before you check. Once we check, the world will be at peace. Is this not good? Never make a surprise attack. If you find many problems, what will you do? Kick him out? People are tenants, and tenants pay more actively than owners, so they can't all be offended.

14m rebirth

The owner said that we are a "grassroots team". What is a grassroots team? Our boss, vice president and department manager used to be leading cadres of large national enterprises. Without us, how could the enterprise go bankrupt? If the enterprise does not go bankrupt, how can the land where the enterprise is located be given to the enterprise? If this land is not used for business, where did this community come from? This is how we turn an enterprise into a residential area. Due to our outstanding contribution to business, we have also changed from a business leader to a real estate leader. What's wrong with that?

15 plans to draw the tiger away from the mountain.

The owner's representative went to the general manager's office to report the problem, as if it were bad to me. The customer service manager should immediately come forward and invite these people to the conference room. Yes, that's the conference room. The meeting room is far from the stairs, so the general manager can leave quietly. Anyway, we can't let them keep the boss in the house. What others do to disgust the owners can be said to be the meaning of leadership. Where can the boss push it?

16 meter playing hard to get

There is no exception for leaders to seize power, but you can't show your desire for a job at the beginning. You must first recommend a poor risk averse in this field to seize this job. When he did everything wrong, you can still come out to save the day, which shows your ability to work.

The first 17 plan is to attract jade.

Several trees died on the lawn of the residential area, and it is necessary to invest in replanting. Just plant a tree and tell everyone that the owners of the community planted it themselves. Other owners will be psychologically unbalanced: Why not take advantage of their own trees in public areas? Without our plan, the owners will quietly replant trees themselves, and we don't have to worry about watering and fertilizing. Maybe one day our community will be full of peaches and plums!

18 plan to catch the thief and capture the king

Pick one who has the biggest opinion, the loudest voice and the longest arrears, and treat him well. If he makes up the debt, will others not pay it back?

Issue 19: stop at the bottom of the barrel.

The most annoying thing is that owners make waves together, and opinions about high property fees and imperfect facilities are endless. Do the most troublesome one first, talk to him privately to reduce some of his expenses and let him not take the lead. If the most lively one stops shouting, the others will be scattered.

The twentieth meter fish in troubled waters

The owner demanded compensation for the quality of the house. Well, we support it, but the money drawn by merchants and builders has to be handed over to the owners through our hands. We don't provide free services. We will deduct the money from the owner, the property fee and the heating fee. If the owner is not strong, even the expenses for next year and the year after will be deducted. Well done! Reasonable owners will say thank you when they take money from us, and we also charge in advance.

The first 2 1 meter is the golden cicada.

It doesn't matter if you don't work well in the property customer service department You can be transferred to the finance department. It doesn't matter if you screw up the account in the finance department. You can be transferred to the administrative office. It doesn't matter if you screw up the administrative office. Can do human resources. In a word, as long as the boss appreciates you, you can be clean easily, and someone will be responsible for the mess.

No.22 meter closes the door to catch thieves

Owners don't pay? I don't believe that he can keep it from us all his life. Tap water, natural gas. Doesn't he have to come to us? As long as he enters our door, we should be emotional and rational. When you have nothing to do, you should learn from others to sell insurance and cosmetics in shopping malls, and learn to make the owners feel embarrassed to leave our door without paying!

The 23rd plan is long-range attack and close-range attack.

This community has no potential to be tapped, so be it. We should focus on newly-built communities and establish good relations with businessmen. It is good to build a new residential area. On the one hand, everything is new and there is not much maintenance, but all the problems are still under warranty. Next, there is not only no investment, but also a considerable start-up fee, which is enough for us to eat for a while!

The 24th plan is to kill cockroaches.

Owner maintenance? Ok, the repairman and toll collector come to the door together. There is no problem with maintenance, but you have to pay the arrears.

25 m bait and switch

Can't you use non-original accessories? Don't tell the master whether this is true or not. Don't talk until the host asks you. When the host really asks, you can say, "Can I give you the defective products?" If it breaks down again, I won't fix it. Can I find myself uncomfortable? "

The 26th plan refers to cursing mulberry trees.

Don't sit idle on the bulletin board of the community, collect the information in the recent newspaper, where there are security guards beating the owners, where there are property owners suing the defaulting owners, and the judgment is enforced, so don't let the people rest assured of the arrears!

Plan 27 is false and crazy.

You ask me why the property fee is so high. Can I tell you that our general manager just came up with this according to his own hobbies? Since corporate secrets can't be leaked, we have to make fun of it: "There is certainly a basis for charging according to what standard. Different communities have different costs and, of course, different prices. The calculation formula is too complicated to tell for a moment ... "When the owner is confused, you will explain things clearly.

Article 28: Take the ladder to the house.

How did we promise when we bid to take over the community? Is it useful to ask those questions? I didn't say that at the time. Can we have a community? Since you are in charge, you have to do it in our way, otherwise it will be based on your interests, and you will not lose money or make money.

The 29th tree has blossomed.

The charging rate reached 80% this quarter, which is good, but the customer service department can't expect to get bonuses and commissions. It is because the top leader is well managed that the leaders have to share the bonus. Ok, your salary will be deducted if the charge rate does not reach 95% in the next quarter!

Plan 30 is customer-oriented.

The owner is the nominal owner of the community, and our property is the de facto owner of the community. We can decide who can enter and leave the community, and who must enter and leave the community must be inspected, including the owners who go home.

3 1 meter honey trap

Don't take it too seriously, you little girls who charge. If the host treats you badly, he will turn against others. How to deal with others in the future, how to charge? Just kidding. What happened? After getting acquainted with them, are they embarrassed to argue with you about this property fee?

The 32nd plan is empty.

Employees can lock the door when eating, but the computer must be turned on, giving people the illusion that we just got back from the horse, otherwise the owner will have an opinion: do we pay so much property fees just to let you eat and drink?

Article 33 Countermeasures

Your dog is so cute! I like dogs, and I support raising dogs, but your dog often pees in the elevator, right? Several owners upstairs told us that people's views on dogs are particularly strong. Don't take it seriously There are several cases of dogs being killed by drugs nearby. You'd better look after the puppy. If something goes wrong, don't say we didn't warn you.

34 meters risk.

The collection rate of property fees is linked to the employee's salary (note that the employees referred to here are those who are recognized by the owner, welcomed by the owner, and are enthusiastic and conscientious in serving the owner, and leaders who take the owner's money for sauna, foot bath, drinking and traveling are certainly not included). If the property fee is not charged, these people's wages will be deducted, no matter how much labor you pay, you deserve it. There will always be some soft-hearted owners who can't stand paying property fees.

35th serial counter

It is not easy to deal with the master with one strategy and two strategies, and it is necessary to comprehensively use 36 strategies. This is called chain strategy.

Plan 36. Go first.

It doesn't matter if business can't go on. We can build a new community. Anyway, we have spent almost all the upfront expenses of this community, leaving a mess for whoever likes to clean up.

Reference: Jiangnan Bar