Speech at the real estate symposium

A speech is a manuscript prepared in advance by the participants in order to express their views, opinions or report their ideological work at meetings or important activities. The following is my carefully organized speech on the real estate forum, hoping to help you!

Speech at the property forum 1 Leaders and owners:

Good afternoon everyone! It is a great honor to invite all owners' representatives to participate in the owners' symposium held by our management office in spite of their busy schedules. First of all, on behalf of the property management company, I would like to express my heartfelt thanks to the distinguished owners for coming, and thank you for your trust and support in our work.

There are two main purposes of this owners' symposium: First, on the occasion of the upcoming Spring Festival, on behalf of all the staff of the property management company, I would like to send you my heartfelt wishes for a happy New Year and a happy life! Second, in order to build more quality livable homes for 20xx owners, we would like to hear your suggestions and opinions on our work, so that we can further improve and upgrade.

Dear owners, the main process of this seminar includes:

First of all, the F District Management Office reports the main work contents of 20xx to the owner.

The second is to open your heart and interact with you. I would like to ask the owners to put forward suggestions and opinions on the improvement work in 20xx. Third, in order to thank the owners for their trust and love, we will send a most affordable gift after the forum to show our hearts.

In the past 20xx years, we have mainly done the following work:

Speech at the real estate forum 2 comrades:

Good afternoon everyone!

Today, we hold a 20xx property safety work conference here, mainly to clarify the ideas and standards of property safety work this year. The property personnel attending the meeting today are the core personnel of our property cooperation unit. Our safe, clean and comfortable working environment is mainly due to their hard work. On behalf of Xuzhou Branch of China Mobile Jiangsu Company, please allow me to express my heartfelt thanks to the property comrades of all units for their long-term hard work.

Over the past year, the company has adhered to the policy of "safety first, prevention first, and comprehensive management", followed the management idea of "focusing on key points at all levels, accurately decomposing and implementing, and explaining risks by responsibilities", refined the management measures, emphasized functional supervision, and refined the matching of responsibilities and rights, established a relatively perfect work system for safety production, and fully realized the work goal of safety production. The company has been rated as the "advanced unit" of safety production in Xuzhou for four consecutive years, becoming the only communication enterprise that has won this honor; In April of 20xx, the company was awarded the honorary title of "Safe Enterprise" in Jiangsu Province, and only two units in the communication industry in the province won this honor! These achievements can not be achieved without the earnest efforts of comrades. Here, once again, I would like to express my heartfelt thanks to everyone!

Property management is a comprehensive work related to the comfortable work of employees and all aspects of the company, which is of great significance to enhance the company's image, beautify the working environment and enhance the company's comprehensive competitiveness.

Under the current situation, the era of dominating the world by single business, monopolizing the world by monopoly position and protecting the world by perfect execution has ended. Only through transformation can the company firmly grasp the market initiative, re-establish its competitive advantage and achieve a higher level of sustainable development. The company is facing the transformation, and our property management work should also keep pace with the times and support and serve the company with higher standards. Therefore, we should focus on the long-term goal of serving first-class companies, emancipate our minds, be brave in innovation, constantly explore property management systems and mechanisms that meet the requirements of the times, actively promote the development of property management industry to a standardized and high-end form, and comprehensively improve the company's property management level.

Next, I would like to make a few comments.

First, focus on the development of the situation and further improve the understanding of the importance of property management.

With the rapid development of the company's business, the continuous expansion of the scale and the acceleration of the company's transformation process, the property work will gradually change from fuzzy division of labor and simple operation to fine division of labor and quality service. It is the primary task before us to seriously sort out and solve the inconsistent and unsuitable contradictions in the current management system, management means and management methods. It is also urgent to further improve the understanding of the importance of property management and deeply study the problems existing in management.

Property management is the basis of perfecting and developing the functions of modern enterprises. In the process of enterprise development, all infrastructure should be invested with corresponding manpower, material resources and financial resources over time to maintain the original functions or improve their functions. Property management can meet the diversified needs of the company in the process of property use, create a soft environment for management services that is compatible with the hard environment, make the hard environment fully play its role and improve the quality. In this sense, property management is actually the management of the company's basic organizational unit, and property management workers are actually company management workers.

The second is to sort out the working ideas and earnestly grasp the breakthrough and focus of doing a good job in property management.

The fundamental purpose of property management is to provide quality services for companies and employees. The key to the development of property management lies in the improvement of the quality of employees. It is necessary to strengthen internal management, strive to improve the overall quality and continuously improve the service level. First, strengthen the construction of basic property work, improve the internal management system, practice internal strength, enhance the development potential, and adapt to the development needs of the company. Second, vigorously improve the professional quality of property practitioners, do a good job in multi-level personnel training, strengthen key positions and skills training, and improve the quality of personnel. Third, it is necessary to enhance service awareness, change ideas and put good service at the top of all work. We must adhere to the people-oriented principle, strive to do a good job in humanized service, and vigorously promote refined management and refined service. Property practitioners should live in harmony with company employees and create a clean, civilized and safe production and office environment.

Third, earnestly perform their duties to ensure that all the work of property management is truly implemented.

Property management covers a wide range and has a great influence on both good and bad. Everyone must attach great importance to it, earnestly strengthen organizational leadership, clarify the division of responsibilities, earnestly perform their duties, strengthen coordination and cooperation, and do a solid job in this systematic project closely related to the vital interests of employees.

All property managers should take strengthening property management as an important part of creating a harmonious enterprise and put it on the agenda. Implement the responsible personnel, clarify the work tasks, establish and improve the work system, and provide a strong guarantee for property management. It is necessary to further strengthen management services, give full play to their functions, strive to change their style of work, and constantly improve efficiency. Efforts should be made to solve problems for employees and create favorable conditions for the company's development; Seriously accept all kinds of complaints, intensify mediation and solve practical problems; It is necessary to strengthen guidance and services and strive to promote the all-round development of the company's property management.

Property management can't be closed. We should constantly learn from other units' advanced service concepts and successful management experience, expand our team, improve our business, provide quality services and raise our level. We should keep up with the overall transformation of the company and act positively. It is necessary to comprehensively strengthen professional ethics education and professional quality education, establish and improve various management systems, actively promote humanized management and family-friendly services, conscientiously implement the corporate culture of "respecting morality, caring for life and striving for perfection", and form a new style of property services with distinctive characteristics.

Comrades, there are various contradictions and problems in property management. We should work hard with the goal of "building a harmonious enterprise and creating a satisfactory property". I believe that with the understanding and support of leaders at all levels in the company, through our pioneering spirit, helping each other in the same boat, innovative development and hard work, we will certainly make new progress in property management and create a new situation of property management that will reassure leaders and satisfy employees. Today is the Lunar New Year in the Year of the Loong. Here,

I wish all the comrades who have worked hard in property management and service a happy New Year and a happy family!

Speech at the Property Forum 3 Leaders and colleagues:

Good afternoon everyone!

Starting from unity, Vientiane will be renewed. I am very glad to be here today to attend the year-end summary meeting of the property management company. 20 14 is an extraordinary year for property management companies. We have experienced the establishment of the sales department, the early intervention of the property, the delivery of the house by Mingxin Qingting, and the renovation and occupancy. At the same time, with the establishment of the new leadership team and the joint efforts of all staff, the management level and service level of the company have been further improved, and an excellent management team and operator team have been created.

The year 20xx has ended, and the year 20xx has just begun. We still have a long way to go. Xx Property has several major issues that need full participation this year, including upgrading the company's qualification, establishing rules and regulations, improving quality, and the handover of xx and xx houses ... This year, our management area will increase from 60,000 square meters to 350,000 square meters. The expansion of scale requires us to make a strategic analysis of the target, consolidate the market and create a brand. Brand is based on quality and takes image as a weapon. Therefore, in the coming year, we will strive to achieve zero defects, that is, zero defects in service, zero defects in operation, zero hidden dangers in equipment and zero defects in violation of regulations. In order to achieve this goal, we will formulate specific implementation steps, first of all, we must establish and improve rules and regulations and improve operational norms; The second is to strengthen training, instill ideas, impart knowledge and train skills to employees; Third, to carry out quality supervision and inspection, the project leader is the first responsible person, and the inspection results should be analyzed, rectified and improved in time; Fourth, there should be a corresponding performance appraisal system. We will consider improving the salary and welfare of some outstanding employees, but there will also be a corresponding assessment mechanism to impose economic penalties on unqualified employees. It is the same whether they do it well or badly.

In the new year, we encourage employees to know more about property, improve their professional skills and management ability, develop better on this broad platform and realize their life value. We can even provide learners for employees, reimburse part of the learning expenses and establish a learning team, which is consistent with the corporate culture of xx Real Estate. At the same time, we will continue to care about the life and welfare of employees, strive to create a comfortable working environment for employees, establish a barrier-free communication mechanism, reduce the friction of communication with employees, improve the enthusiasm of employees and reduce the turnover rate.

Xx property is in a period of rapid development, and everyone needs to unite. We are a big family, and everyone's position may be extremely ordinary, but it is these ordinary things that can only create a truly powerful xx property after years of persistence and struggle!

I came on June 20xx 10, 65438, and missed your grades last year. 20xx will be a year of opportunities and challenges, glory and dreams. Under the leadership of General Manager xx, I will go all out and make persistent efforts. Together with all my colleagues in xx Property, I will make progress and grow, and contribute my share to xx Property.

Finally, I wish you all a happy New Year and a happy family. Thank you!

Speech at the property symposium 4 Leaders and employees:

Over the past xx years, with the joint efforts of all employees of the company, xx Property Service Center has won the trust and support of most owners in the community through hard work. Here, with a grateful heart, I thank all the staff for their joint efforts and support, and also thank all the owners of xx Community and the leaders present here for giving us a job and a platform for learning and displaying our talents.

According to the property service contract signed by the company and the owners' committee, the xx Property Service Center officially settled in xx Community on April 1 day of xx. Due to the problems existing in the previous property service, most owners of the community are skeptical and wait-and-see attitude towards us. Some owners even said that the people in front did a good job. Why did you drive them away? It seems that the property service industry is rich in oil and water, and the property management in the early stage is very good. We used intrigue to drive them out of the community and deeply misunderstood us. Therefore, how to do a good job in the property service of xx community is the primary task before us. The censure, incomprehension and disapproval of the owners make us face all kinds of problems, in order to make the owners support and understand our work. It is our employees who have interpreted the enterprise spirit of "serving the owners wholeheartedly" with your practical actions. It is you who endure the torment of summer and winter, conscientiously implement the enterprise purpose of "heart to heart, owner first, service first", and finally let the owners have a new understanding and understanding of our work.

When the owner's concept was changing, thieves visited the community in July xx and June 65438+10 on the second day and the next night. The number of damaged families has reached 7, and the safety precautions have been challenged. The owner raised questions about our safety precautions. It is you who get up from the fall, learn from your mistakes, and constantly summarize, explore and improve safety precautions. Engineers, cleaners and green chemicals have warmed the hearts of every owner in the community with your deeds that touched the owners one after another. The front desk service personnel handle complaints and return visits in time with your warm language, so that the community owners can feel the warmth of home. I thank you, thank you sincerely. It is you who supported the property service work of xx Community with solid arms, changed the property image of the community with your hands, and made the community "Chongqing".

Dangerous xx, confused xx, brilliant xx. This is the xx we stumbled through. In the past, xx was our sincere unity and trust in leaders, which enabled us to overcome one difficulty after another and laid the foundation for xx property services.

Good foundation, good interpersonal relationship, good humanistic environment, grateful heart, thank you, are the foundation of xx property service you created. We have laid a good working environment, let us embrace with gratitude and our blood, and create a brilliant property service again.

20xx is a gratifying year, a successful year, and a year of development and expansion for Qianhu Management Office of Tian Jian Property. Over the past year, we have successfully taken over the comprehensive building and basic experimental building of Qianhu Campus of Changda University. At the same time, through the joint efforts of all the staff of the management office, the management level and service level of the company have been further improved, excellent management team and operators have been created, and a professional division of labor system with complete and reasonable service categories and mutual cooperation has been formed. Over the past year, we have carried out a series of work around the target strategy, internal construction, external coordination, service tenet, information collection, visiting reception and so on.

Target strategy:

The goal of occupying the market by scale and consolidating the market by brand has been formulated.

Tian Jian property management office has been stationed in Changda for nearly a year, and its management area has increased from 70,000 square meters to nearly 200,000 square meters. The expansion of scale enables us to make a strategic analysis of our goals, so we have formulated a strategy of occupying the market by scale and realizing benefits by scale.

Consolidate the market and build a brand. Brand is based on quality, and image is a weapon. Therefore, our office has set a zero defect target, namely, zero defect in service, zero defect in operation, zero defect in equipment zero failure, zero hidden danger in safety and zero defect in violation of regulations. On this basis, we have established nine steps to achieve zero defects in work:

1, clear requirements: the owner is not always right, but always the most important; Fully meet the needs of customers and take this as the starting point and destination of work.

2. Prevention first: make full preparations to meet the requirements and actively prevent possible problems.

3. Do it right once: do it right for the first time in execution, and don't take the working process as a testing ground.

4. Responsibility in place: decompose and implement the service quality objectives to all departments, posts and individuals, and implement them step by step as planned.

5. Intensive training: instilling ideas, teaching knowledge and training skills for employees.

6. Strict inspection: personal self-inspection, supervisor/manager supervision and administrative center inspection; And analyze the results to clarify the problems, causes and responsibilities.

7. Circulating return visit: regularly and timely correct the problems existing in the service (especially the complaints of the owner) and formulate corresponding preventive measures.

8. Integrated organization: On the basis of linear organizational structure, focusing on customer satisfaction, improve the "first responsible person" system, speed up information exchange, and highlight the idea of total quality management.

9. Standardized operation: further improve the operation specifications.

The implementation of "zero defect in property" will further improve the service quality, enhance the brand image of the company and consolidate the property market.

Internal structure:

Property adheres to the connotation as the foundation, improves the operation process, and constantly strengthens internal construction.

First, human resources.

Human resources are an important guarantee for the company's development and the most important resource for the company. However, faced with the pressure of personnel changes and layoffs this year, the company actively carried out training and undertook the mission of "post-education" for employees, making employees "multi-skilled" and successfully completed the company's tasks this year.

At present, the company has built a backbone with strong transaction processing ability and management ability. There are mainly cleaning squad leaders, security squad leaders and technicians with outstanding professional ability and comprehensive ability; Office manager with wide knowledge and strong coordination ability; Enterprise talents who make suggestions, etc. The construction of human resources provides a guarantee for the company's rapid development.

Second, abide by laws and regulations.

This year, the company actively cooperated with all parties to further meet the regulatory compliance requirements of operations.

1, in strict accordance with the relevant rules and regulations of the school, in order to further restrain the behavior that affects the interests of the group in personal life, reduce or eliminate the phenomenon that does not conform to social morality and endanger the order of public life, as the criterion of teachers and students' life.

2. Improve the system of environmental protection laws and regulations. This year, the company re-identified, registered and verified the laws and regulations involved, so that the company's services and activities fully meet the requirements of laws and regulations and avoid the environmental risks brought by illegal acts.

Third, management innovation.

The company has always believed that innovation is the driving force for the company's development and the inevitable choice for the company to surpass itself.

1, employee management, through the registration and update of employee information, understand the age, personality, occupation, family status, income level, cultural background and taste trend formed by economic income differences of each employee, and plan a set of communication methods for different types to reduce the friction of communication with employees and improve their work enthusiasm.

2. Quantitative service system Property management belongs to the service industry, involving a wide range of factors that affect service quality. It is difficult to implement quality assurance. In particular, it is difficult for owners to comprehensively and objectively check and evaluate the service quality of property management. In this regard, on the basis of full communication, the quality management department has established a feasible evaluation method of owner satisfaction, and objectively evaluated the company's service quality through five steps: identifying customers, determining evaluation indicators, designing surveys, conducting surveys, and statistical analysis, using qualitative analysis, quantitative analysis, and factor analysis. The development of owner satisfaction evaluation provides a lot of basic data for the continuous improvement of service quality of the company.

3. Change the traditional concept of organizational structure. The company attaches great importance to organizational innovation. This year, the management office will be transformed into a "four departments and one room" pattern. The concept has been further improved. The company believes that in the service industry, there is no satisfactory service without satisfied employees. Employees are the only contact medium between enterprises and customers. The company attaches importance to the front-line employees who have direct contact with the owners, not at the bottom of the organizational structure, but at the top of the organizational structure. In addition, in order to control the service provision process, on the basis of using rules and regulations to control employees and establishing a series of strict operating procedures to standardize the service quality system, the company appropriately decentralizes, making each employee become a central server, without restricting the autonomy and judgment of employees who contact with the owners, ensuring the balance of control needs between the company, employees who contact with the owners and the owners, and improving the efficiency and quality of services.

Fourth, the maintenance department

This year, there are seven maintenance workers in our technical maintenance department. The maintenance workers implement the regional system, and one person is responsible for one building. At the same time, two people are arranged on duty every night to implement all-weather maintenance service. This year, the maintenance department of our department has received more than 7000 repair orders from teachers and students. More than 98% of them have been repaired; Give students free mobile phones from sewers for more than 20 times; Repairing and replacing spare parts for students for more than 3000 times; At present, our office has achieved the maintenance promise of "minor repairs can't last overnight, but major repairs can't last three times", which has made the maintenance rate of apartment supporting facilities reach over 98%.

Verb (abbreviation for verb) security department

1. At present, there are 78 security guards in our office. In xx, with the cooperation of all the security guards, Qi Xin completed the security precautions for staying in the office. However, with the gradual deepening of the work, the shortcomings and defects of our company's security guards are gradually exposed: poor supporting facilities, low personnel quality and insufficient professional knowledge. To this end, our company carried out a major safety innovation at the beginning of this year. First of all, the elimination system was implemented, and the security guards who were not responsible for their work were constantly eliminated. Secondly, to strengthen the backbone, we can recommend two security vice captains and nine security monitor by ourselves and others, which greatly strengthens the administrative power of the security department.

2, safety work is always closed, strict management. Because the school is remote, there are many miscellaneous people. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 80,000 visitors, ensuring the safety of the property area under its management.

3. Strengthen self-construction. The security guards in our CCBA insist on meeting once a day and once a week for communication and review. At the same time, carry out professional knowledge training. This year * * * conducted six professional knowledge trainings, four fire-fighting knowledge studies, two fire-fighting drills and more than one month of military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system were implemented. Reward excellent players and punish poor players.

4. In the management of foreign personnel, the security department of our hospital strictly controls the floating personnel, implements the system of visitor registration and seizure of valid documents, and patrols irregularly to ensure the safety of students' lives and property in the apartment. At the same time, due to more pre-construction, we also dealt with illegal structures, standardized the control of visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Intransitive verb cleaning department

1. At present, our cleaning department has 99 employees. In the second half of this year, through half a month's efforts, our department successfully delivered the new property (comprehensive building and basic experimental building), which was well received by the school leaders and company leaders. At the same time, clear cleaning work rules, implement system management, apartment halls, bathrooms, corridors, etc. I have been cleaning all day. Clean dustbins, handrails, doors, etc. All-weather, and clean up the garbage in time to create a clean environment.

2. Our cleaning department implements strict assessment methods, adopts teacher-student supervision system and grading system, and implements it four times a month to ensure the work intensity. At the same time, mutual supervision is implemented, that is, security personnel supervise the work of cleaning personnel, and cleaning personnel also supervise the working status of security personnel. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

Seven. Quality inspection department

The Quality Inspection Department has been established in our office for less than half a year, but it has put forward more than 100 effective opinions to the management office, and has repeatedly corrected the defects in the daily work of various departments. The management level and service quality of all departments have been improved.

Eight. otherwise

This year, I found two mobile phones, 25 wallets, 1000 cash, more than 200 campus cards and a lot of clothes, shoes and books. It has been well received by teachers and students. At the same time, our company also implements convenience service, provides pump, lets students pump and unlock the door for free, sends sick students to the hospital for 8 times, and climbs the window to open the door for students 10 times.

Property symposium speech 5 Owner: Hello everyone!

It is very hot today. Everyone braved the heat and took advantage of their precious rest time to attend the conference. On behalf of our collective, I would like to express our heartfelt thanks to you.

Today's meeting is the first owners' meeting since the establishment of the owners' Committee in Haitang Xindu B District. I believe this meeting will lay a solid foundation for the future work of the community.

First of all, I want to express our collective feelings in two sentences: the first sentence: We met by fate, but we never met. The second sentence: A distant relative is not as good as a close neighbor. Not because we live in the Lord, many of us may never know each other, so we should be more tolerant, more understanding and tolerant of others, and don't haggle over every ounce. Our community is a big family. Everyone is the master of the community and has the right and obligation to manage and serve the community. In this era of money first, dedication has become a rare asset. The old ladies who connected the ancient times kindly advised us that you all have wages, so why bother? But in the face of some owners' reasonable rights and interests can not be guaranteed, the problem can not be solved. Teacher Lei Yu stepped forward to make active preparations, and some owners also supported the establishment of this owners' committee. They went layer by layer to find everyone's signature. Finally, with the participation of Feng, the community director, a show of hands was held on the spot, and six community representatives were elected to form the first owners' committee of Haitang Xindu Area B, which was recognized by the community and county property management departments. In order to solve the problem, the owners of property management houses, Lu and Zhou Fangxiu, drove their own private cars to send members to the county property office to inquire and try to solve them. All these make me very moved! Second, the community owners' committee implements democratic management and voluntary service. If the management is not in place, as long as more than 80% of the owners of the community do not trust, they can be removed.

Third, the goal of community construction: clean and tidy, harmonious neighborhood, safe and thief-free, unity and cooperation.

Fourth, Qi Xin works together to maintain the cleanliness and tranquility of the community. The cleanliness of residential areas is directly related to everyone's health. Everyone should love cleanliness and hygiene, and don't litter everywhere, let alone litter, cigarette butts and other sundries at home. If you do this, it can only show that your cultivation is not high, and falling objects with serious circumstances will hurt pedestrians below, and you should also bear corresponding legal responsibilities. In short, we should not only do it ourselves, but also educate our families to do it. If I don't have the property management fee, I can do whatever I want. We should all respect the fruits of other people's labor. In addition to the due diligence of the doorman, our owners should also be vigilant and ask or report any irresponsible personnel in time. Only in this way can we ensure the safety of the community.

This owners' meeting is like the first seed that the owners of Haitang Xindu Zone B gave birth to in their virgin land. Can she sprout? Whether it can thrive, blossom and bear fruit depends on the cultivation, watering and pruning of all owners.

The future of the community is beautiful. I hope that all owners will work together to build their own beautiful homes and make our lives more harmonious and happy!

Existing problems:

1, the total number of households paying overhaul funds to the county property department is only 66.

2. There are 3 sets of property houses with an area of about 100 square meter.