Why should we pay property fees and how to improve the quality of property services?

First, why should I pay the property fee?

1, the property service fee is both consumption and investment. As far as the attribute of commercial economy is concerned, the property service fee is a kind of consumption, but it also has the attribute of investment. The implementation of property management has two purposes: one is to provide owners with a beautiful and comfortable living and working environment, and the other is to maintain and increase the value of owners' property. From the economic analysis, the former belongs to consumption behavior, while the latter belongs to investment behavior. These two behaviors exist in the process of property service enterprises serving owners; For the owners, consumption is also an investment, which eventually turns into an investment behavior. The change of this concept will directly affect the acceptance and specific behavior of property service enterprises by owners.

2. The property service fee is not as low as possible. There is an old saying in China that "cheap goods are not good, and good goods are not cheap". Applied to property management, it can be said that "low fees are not good, high fees are unbearable, and neither high nor low is just right." Property companies are enterprises, and providing services to owners requires input costs, which means "living within our means". In many low-charge communities, the contradiction between owners and property service enterprises is mostly due to the fact that the expenses cannot make ends meet, which leads to the decline of service quality, the dissatisfaction of owners and the difficulties of property service enterprises; On the contrary, conflicts rarely occur in communities with high prices and high service quality.

Second, how to improve the quality of property services

1, strengthen the training of property management practitioners and improve their professional quality and work skills.

This is not only the owner's request and desire, but also the inevitable requirement for property management companies to adapt to market demand and realize their own survival and development. Therefore, property management enterprises should establish a people-oriented service concept, in strict accordance with policies and regulations and property service contracts, open service standards, charging standards and charging basis, and serve the owners dutifully. Further improve their own quality, strengthen the training of property management knowledge for employees, strengthen communication with owners, actively cooperate with relevant government departments, and fully support the daily management of the community.

2. Give priority to education and guidance, give full play to the role of industry committees, and constantly improve the quality of owners.

Guide the majority of owners to enhance their awareness of rights protection, take the initiative to set up owners' committees, cooperate with property management enterprises to carry out residential property service activities according to law, and actively coordinate property management disputes and neighborhood disputes. Owners' committee is a "double-edged sword", which requires property enterprises to correctly treat the existence and communication of industry committees, dare to safeguard their own rights and interests, and take care of the demands of community owners. The owners' committee shall educate the owners to enhance their sense of responsibility and morality, and consciously abide by the national laws and regulations, the basic rules and regulations of community management and the owners' convention.