How to do a good job in clean management of office buildings

First, establish a scientific management mechanism.

1, good organizational structure. Property enterprises should establish a top-down cleaning organizational structure, such as "company-department-team-cleaner". The company headquarters is mainly responsible for making decisions on major issues such as the improvement and innovation of cleaning services and the upgrading of cleaning quality; The department is mainly responsible for specific operations, refining and concretizing the cleaning service decisions made by the company, and supervising and controlling the cleaning work process; The team is responsible for organizing the implementation of various cleaning instructions of the department; It is the cleaner's responsibility to complete his cleaning task with good quality and quantity. At the same time, it is necessary to clarify the interface between departments at all levels so that the cleaning work of departments at all levels can be well connected. 2. Reasonable staffing. The primary task of staffing is to define the work content and workload, reasonably evaluate the workload of each work, mainly consider the time-consuming to complete a task unit, and make staffing according to the ratio of the total workload to the number of people required for the unit workload. (For example, it takes 15 minutes for a cleaner to clean the bathroom once. According to the cleanliness required by the bathroom, how many times a day can the bathroom be thoroughly cleaned to keep the whole bathroom in a clean state recognized by the owner? Then, during the day's work, the cleaning staff will constantly patrol the site and clean up in time when problems are found. Secondly, we should look at the staffing problem objectively and equip as many people as we need.

3. Clear job responsibilities. There are clear requirements for establishing job responsibilities in management science and standards, such as ISO9000 quality management system. Job responsibilities must be clear, so that every employee can clearly know what he needs to do, and the scope of work should be clear, so as to avoid the situation that a certain job may be completed by employee A or employee B, and no one will finish it as a result.

4. Reasonable workflow. For project-based services (such as carpet cleaning, domestic service, postal service and other paid services), a complete service process should be established, and even the work of cleaning toilets can be regarded as a project, and a workflow should be established. When establishing workflow, we should pay attention to setting up process monitoring points so as to monitor the working process and ensure the quality of work and service.

5. Effective supervision and control mechanism. The monitoring mechanism includes process monitoring and result verification. Process monitoring is to set checkpoints at different stages of cleaning work, and the result verification is to check the cleaning effect after a cleaning work is completed. Both process monitoring and result verification are necessary, and good monitoring effect will not be achieved without any aspect. At present, some cleaning jobs only verify the results without process monitoring. When there are unsatisfactory results, it is difficult to find out the original ones.

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6. Good communication system. A good communication system should be that after the company's decision-making and guiding spirit are assigned to the management office, the department will feed back the problems and summarized opinions to the company when refining the implementation process, and the company will refer to the feedback problems and opinions, adjust the decision, instill new decision-making and guiding spirit, form a circular system, and promote continuous improvement.

Second, introduce higher management standards.

At present, many domestic property companies have begun to improve themselves with goals and implemented ISO9000(2000 edition). All specialties have been systematized and standardized, including cleaning specialty, but cleaning specialty still needs double constraint management standards, that is, ISO 14000 environmental quality management system needs to be introduced. In a sense, ISO 14000 is a higher requirement for some companies based on ISO9000. At the same time, the implementation of ISO 14000 should also be a new environmental management strategy, which will bring many business opportunities to enterprises. Through the continuous activities of clean environment evaluation, management review and system audit (internal audit and external audit), the effective operation of the system is promoted, and the quality of cleaning professional work in the management office is continuously improved, thus speeding up the process in this regard. Third, instill the service concept of "people-oriented"

To truly implement the concept of "people-oriented, service first", both company management and employee customer service should put the satisfaction of the owners first, implement the idea of "not only doing things, but more importantly serving people", improve customer service awareness and enhance service skills. Instead of being a giant in words and a dwarf in action. Cleanliness of public facilities