Annual work plan of cleaning supervisor

Life between heaven and earth, if fleeting, is only sudden, I believe everyone is full of expectations for the upcoming work and life! It's time to plan the next step! So do you really know how to make a plan? The following is the annual work plan of the cleaning supervisor I collected for you. Welcome to reading. I hope you will like it.

Annual work plan of cleaning supervisor 1 1. Improve various management systems and form a supporting assessment and supervision mechanism.

In xx years, on the original basis, we revised and improved various management systems and established a systematic performance appraisal mechanism. Change the passive state of "people manage people" in the past and cultivate the self-discipline consciousness of cleaning staff, so as to move towards the benign track of "system manages people and system restricts people" Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. Adhering to the policy of "fixing people, posts, time, standards and tasks" in the work, taking effective measures for specific work, strengthening the management of operators and optimizing the personnel structure are more conducive to the future work.

Two, the implementation of the first question responsibility system

The implementation of the first question responsibility system requires the cleaning staff of this department to master more information, such as the information of hotels and office buildings, and the daily habits of important leaders. , as well as the flexibility of cleaning staff to handle things and the ability to solve customer service needs. Our department will collect information extensively, strengthen training and study, and expand our knowledge in order to better serve our customers. The first question responsibility system will be officially implemented from xx month, xx year. The department will work hard on customer complaints, and implement the principle of "who is in charge, who is responsible". Once it is checked, there will be no backlog and file management will be done well. Constantly accumulate work experience and raise our service level to a new height.

Third, establish a "room-free inspection system"

Give full play to the backbone role of cleaning staff, so that the foreman has more time and energy to focus on the management and training of cleaning staff. In order to make the cleaning staff have a deeper understanding of the hotel cleaning work and strengthen the cleaning staff's responsibility, the hotel cleaning department will sign an "exemption agreement" with the backbone of the room cleaning staff in xx, so that the cleaning staff can check and correct themselves, and participate in the management, and be responsible for the shift work during the foreman's vacation, which fully reflects the value of the cleaning staff and the trust of the department. This move will reduce the workload of the foreman's rounds, have more time and energy to focus on the management and training of cleaning staff, and really play the role of grass-roots managers.

Fourth, continue to cooperate with the office to provide more convenient and efficient internal document delivery in the office building.

At present, the documents, letters and newspapers in the office building are delivered by our department in cooperation with the party Committee office, but the service content is limited to opening the door. According to the advantages of our department, in order to make this business more convenient and fast and meet the needs of customers, our department will cooperate with the office of the Party Committee of the office building to set up an agency at the front desk to carry out this communication work for customers.

Five, the establishment of engineering maintenance files, tracking the maintenance situation in the region.

Starting from xx, the department will establish engineering maintenance files to record some special maintenance items, so as to facilitate timely tracking and understanding of regional maintenance, thus more effectively ensuring the integrity of facilities and equipment in the region, and at the same time better understanding the operation of facilities and equipment in the region for a period of time. Fundamentally solving the long-term problems left by the project that hinder the development of the department will also greatly enhance the customer's recognition of our management.

Sixth, cultivate the observation ability of cleaning staff, provide personalized service and build a service brand.

With the development of hotels and groups, the business philosophy and service concept in the industry are constantly updated, and the expectations of customers are also rising. It is not enough to satisfy customers, but also to make them unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking what guests think and being anxious about what guests are anxious about". Service personnel should pay attention to observation, guess the psychology of the guests, and provide services as quickly as possible when the guests have not said their requirements. As we often say, we will send pillows whenever we want to sleep. Imagine if the customer is unforgettable about such a service?

The department will focus on training cleaning staff how to provide personalized service according to the living habits of the team leader. In daily work, by encouraging training, collecting and sorting out, standardizing the system and rewarding training, it becomes the conscious action of cleaning staff and promotes the improvement of overall service quality.

1. Encourage training: The department will train waiters who have excellent work performance and are praised by group leaders, so as to raise their service awareness and quality to a higher level and strive for first-class service based on their posts.

2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical examples of personalized services from front-line services, collect and collate them, and summarize them into files.

3. System standardization: the typical cases sorted out will be popularized and constantly supplemented and improved in practice, thus forming systematic and standardized data as a standard for measuring service quality and realizing the transition from fuzzy management to quantitative management.

4. Training reward: The sorted materials can be used as training materials, so that the new cleaning staff can understand the work requirements and learning objectives from the beginning, and the old cleaning staff can find the gaps through comparison, fill the gaps and improve the cleaning staff's understanding. For cleaning staff with outstanding performance in their work, the department will commend and reward them in various forms, so that cleaning staff can form a good atmosphere of scrambling and making contributions.

The implementation of the above plan requires the joint efforts of all cleaning staff, the assistance and cooperation of other brother departments and the full support of hotel leaders before our plan can be implemented. I hope that when we review our work in xx next year, we will gain not only confidence, but also fruitful results.

Cleaning supervisor's 2-year work plan 1. Completed work

1, wash the road 8 times, clean the pool 12 times, clean the elevator water 4 times, and clean the vacant room 4 times.

2. Clean the lounge and move it twice.

3. Clean up and transfer the garbage around the garbage pool for 3 times.

4. The holiday community will arrange it twice.

5. Assist the engineering department to repair all short-circuit street lamps in the community for 3 times.

6. Repair the washbasin in the bathroom of the sales hall for 3 times and flush the toilet valve for 4 times.

7.2#6# building is reclaimed twice.

8. Wash the sanitary corner of the community for 6 times.

9. Kill germs, snakes, insects, mice and ants in the community twice.

10, 17# 19# elevators were disinfected together 12 times.

1 1, emergency cleaning of the club gate 1 time.

In addition to daily work, the work of various departments will overlap to a certain extent, and many urgent tasks must be completed through mutual cooperation, such as replacing the voice-activated lights in the corridor, handling complaints from owners, and assisting in security at night.

Second, shortcomings in the work.

I have a great lack of management, which is also my biggest defect, but I can come to the company at any time when I have a rest, and I can work with you until two or three in the morning when the work task is heavy. In the future, I will try my best to make up for my shortcomings, improve my ability in all aspects and make achievements for the company and myself.

1. Due to the rolling development of the previous project, most roads in the residential area overlap with the construction roads, and the flow of cleaning staff is unbalanced. Moreover, I was negligent in management, which led to the shortage of cleaning staff in the second half of this year, which led to the substandard environmental sanitation of the community, which made the owners dissatisfied and also had a certain impact on the company's collection of property fees.

2. In the management of cleaning staff, there is no ideological work and no reasonable arrangement of work, which leads to emotional instability and passive work of cleaning staff.

3. Due to various reasons, I didn't check the cleaning staff's work well, which led them to be more lazy and unable to complete the task with good quality and quantity on time.

All kinds of shortcomings have caused adverse effects on the company, and I apologize to the company leaders.

Three. 20xx work plan

1, strengthen communication and interaction with cleaning staff, set an example to carry forward the spirit of unity and cooperation, do a good job every day, stabilize the mood of cleaning staff and maintain high work passion.

2, improve their own management deficiencies, from all aspects to learn the ways and means of property work.

3. Fully analyze and plan the cleaning work together with the leaders, and formulate more detailed cleaning service requirements and standards according to the particularity of this community.

4. Implement the meeting spirit and work arrangement of each meeting.

Finally, I hope our company can go further, gain the trust of more owners, attract more talents, develop stronger and better, and let every employee of the company and the owners of the community live and work in a beautiful, clean, safe and tasteful environment.