What is the difference between the first-class and second-class property service standards?

All industries have their own service standards, and property is no exception. What are the service standards for the first, second and third class properties? Then let's take a look!

First-class property service standards

Provide special property reception places and provide a 24-hour service hotline. Once there is a problem, the property manager will arrive within 30 minutes and make a record of the problem for follow-up. In addition, we will pay a service return visit to the owners more than once a year to solicit opinions and improve them.

At the same time, check the residential buildings once a day, mainly the objects in the stairs and public spaces, and register them. And carry out daily inspections on the decoration site to avoid the damage to the building structure and the potential safety hazard caused by the construction. At the same time, the elevator runs around the clock, which is convenient for the owners to travel. In addition, in terms of cleaning, garbage will be removed twice a day, and public areas will be cleaned twice. In terms of security, the main areas of the community are inspected once an hour.

Secondary property service standard

Provide 16 hour service hotline. The owner declares that the property manager will be present for registration and settlement within 60 minutes, and follow up later. In addition, check the passage and public parts every three days, and check the main area of the community every two hours to ensure safety. In terms of cleaning, garbage is collected and treated once a day, and public areas are cleaned once.

Three-level property service standard

The service phone will be online for eight hours. After the owner reports for repair, the property personnel will be present on time to handle and follow up. And within a week, the corridors and public areas will be inspected to see if the goods are in good condition. At the same time, for key areas of the community, patrol every three hours. In terms of cleaning, there is a special collection center, which cleans garbage once a day and cleans public areas once.

I hope the above answers are helpful to you.