Property customer service work content

Property customer service work content is as follows:

1, familiar with the contents of laws and regulations on property services and relevant policies on residential property services, and familiar with the basic situation of residential houses, owners and tenants.

2. Be responsible for registering and receiving visits, complaints and maintenance requirements from owners and residents.

3. Responsible for all kinds of document processing and file management in the management office.

4. Under the arrangement of the customer service supervisor, responsible for community patrol, customer return visit and customer consultation.

5. Under the arrangement of the customer service supervisor, be responsible for door-to-door dunning and property service fee collection.

6. According to the characteristics of the owners and tenants, organize various gatherings and entertainment activities according to local conditions, activate the atmosphere of the community, and establish a good relationship between the owners, tenants and the management office.

7, other work assigned by the leadership.