1. What measures do you think should be taken to prevent the service level from declining when suppliers frequently change new employees? (About property)

Frequent employee turnover will definitely have a negative impact on the stability of service quality. As the owner, he has no right to interfere with the personnel arrangement, and the only thing he can do is to establish a practical assessment mechanism.

The evaluation mechanism can list 10 or 20 detailed rules according to the project of property management and the content that the owner cares about, and each detailed rule has clear requirements and scores. Simply put, it is to formulate a set of inspection and assessment standards, which are assessed by the owners' Committee every month. If it is not up to standard, the property management fee can be deducted by several percentage points, and if it is done well, it can be rewarded by several percentage points. Of course, this set of standards must be discussed and passed by all owners before they are introduced.

How to manage the property management company is not the owner's concern, but the owner only cares and only needs to see the results.