How to manage cleaning staff?

Cleaning is a daily management service in property management, and its purpose is to provide a clean, pleasant and beautiful living environment for owners and tenants. Good cleaning work can not only keep the environment of the property area clean and tidy, but also be very beneficial to reduce diseases and promote physical and mental health, and also play an important role in the spiritual civilization construction of the community. For property management companies, a clean and hygienic environment in a residential area can directly close the friendly relationship with the owners and improve the reputation of the property management company in the eyes of the owners.

How to do a good job in cleaning the property management department is analyzed from the following points:

First, the establishment of the cleaning department

The management office shall allocate cleaning personnel according to the principles of high efficiency, simplification, quality and quantity. There is a cleaning supervisor under the customer service department of the management office, who will be responsible for making daily cleaning plans, daily cleaning management, quality supervision, training cleaning staff, handling complaints from owners and residents, and summarizing and reporting work, with a total of 7 cleaning staff. (See the Correspondence Training Course of Clean Technology for the configuration scheme and work arrangement. )

Second, formulate corresponding cleaning standards and establish a supervision system.

The cleaners are strictly required to work according to the standards to satisfy the owners, and the corresponding inspection standards and methods are formulated. See the correspondence training course of clean technology for details. Every day, the cleaning supervisor and the building managers check the quality of hygiene and daily cleaning, find and urge the rectification of related problems in time, and incorporate the supervision results into the assessment of cleaning staff, thus ensuring the timeliness and effectiveness of patrol inspection.

Third, establish a reasonable cleaner rest system without affecting daily cleaning work.

Cleaners have two days off every month and four afternoons, that is, one afternoon off every week. If the cleaners in Building A want to have a rest, they must clear the garbage in time in the morning, sweep the floor once and wipe some facilities before taking a rest. Another cleaner will take over the cleaning in the afternoon, and all the staff will follow this arrangement.

Fourth, the main measures

Pay more attention to daily work and improve the quality of daily cleaning. Generally speaking, environmental cleaning is nothing more than sweeping the floor, scrubbing and collecting garbage. However, only if we really engage in this work can we understand that if we don't take some measures, we can only fall into the passive work cycle of "dirty sweeping, dirty sweeping". We divide the cleaning area into different points and assign responsibilities to people. All cleaning staff start cleaning their respective areas at 6: 30 every morning. In the division of peripheral cleaning areas, we mainly adhere to the standard that cleaning staff can basically clean once every half hour, so that cleaning staff can flow efficiently and ensure the frequency and quality of cleaning. For the environmental sanitation of the corridor, we adopt the management mode of building by building, cleaning once a day, mopping the floor once a week, and scrubbing once a week, so as to achieve the standards of no debris accumulation, no dust cobwebs and no graffiti.