Which government department is most afraid of residential property?

Which government department is the residential property most afraid of, as follows:

1, you can complain to the property management office of the local real estate administration, which is the competent department of the property industry;

2, do a good job before the complaint. Try not to take the form of oral complaints, and try to submit them in writing;

3. Before submitting, look at what the property management company failed to do in the property management agreement signed with the property management company, and the evidence should be full and complete.

Legal basis: Article 48 of the Regulations on Property Management.

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

What are the procedures for complaining about residential property?

1. If the first person to receive the complaint is the general staff of the property management company, you can give an explanation on the spot; If he can't handle it, take the complaint owner to a special complaint handling department for handling;

2. After receiving a complaint, the complaint handling personnel should first appease the owner's emotions, apply the principle of handling emotions first and then handling things, and treat the owner's complaints with a positive attitude;

3. When the owner states the reasons, the complaint handling personnel shall make detailed records of the reasons stated by the owner for reference, and ask the owner to show relevant certificates as vouchers;

4. Classify the business according to the matters complained by the owner, and immediately verify whether the complaint is true and effective. If it is effective, it can be handled on the spot and immediately; If you can't handle it on the spot, you can negotiate the processing time with the owner and give a limited telephone reply after asking the superior;

5. If there are complaints about problems that need the cooperation of other departments to be solved, they should contact other departments as soon as possible, and then give a reply to the owner after obtaining the solution;

6. If the owner is not satisfied with the result, the complaint handler can hand it over to the superior. When the personnel on duty can't solve the problem on site, they can find another time to negotiate the telephone tracking service with the owner and give a reply within a limited time;

7. When the owner disagrees with the change, briefly summarize the complaint handling situation and report it to the superior department for handling;

8. When handling complaints, the complaint handling personnel shall record the complaint handling results in time after sending the owner out of the gate. If time permits, complaints can be classified and summarized.