What if I can't go home for maintenance during the epidemic?

First, for completely closed and isolated residential areas where residents can't go out, users of water supply and gas supply who can't pay online can call the reservation service number, and the staff will handle the payment business on their behalf.

Second, maintenance service personnel will take protective measures when entering residential areas or users' homes for routine maintenance, wear masks and gloves, and show their work certificates and health codes before entering.

Third, the repair personnel are on standby 24 hours a day to respond to possible emergencies at any time.

What is the civilized practice in the new era of "voluntary service for epidemic prevention and control"?

The first is to take the lead in demonstration and publicity. Take the lead in patriotic health action, reduce unnecessary gathering activities, and consciously develop healthy living habits such as social distance 1 m, wearing masks, washing hands frequently, using chopsticks and spoons; Strictly implement the code scanning system; Actively participate in the investigation, education, guidance, supervision and management of personnel in residential areas, grid responsibility areas and buildings; Actively cooperate with the guidance of public opinion, consciously resist all kinds of rumors, don't make rumors, don't believe rumors, don't publish or disseminate unofficial epidemic information on the Internet, friends circle and WeChat group, guide citizens to correctly understand and actively cooperate, and scientifically participate in epidemic prevention and control.

Second, civilization helps each other and offers love. Assist relevant functional departments and local neighborhood committees, village committees and other grassroots organizations to collect and report epidemic information, isolate personnel, maintain order, and implement public health measures. To maintain environmental sanitation, voluntary service organizations with conditions can help recycle used masks and disinfect key places. According to the needs, provide life support and transportation services for doctors and nurses fighting in the front line, and provide crowd guidance, information statistics and persuasion services for medical institutions.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.