What does the property service center do? What does the property service include?

Property management company is a very important household service organization, which can not only help residents solve some related problems, but also improve their services. So what does the property service center do? What does the property service include? Many people who buy or rent a house don't know much about the main work of the property service center. In fact, many problems can be solved by property companies. The following is a detailed introduction and analysis.

What does the property service center do?

1. Occupancy management issues the house acceptance certificate, the owner's temporary management agreement, the house decoration management agreement, the owner's manual, the occupancy notice, the management fee collection agreement, the fire prevention responsibility letter and two books on behalf of the owner.

2. Communicate with the owners, and issue the owner's evaluation form every quarter to understand the service quality; Set up the owner's contact box in the community and open the box regularly every day; Set up a complaint telephone number to accept complaints from owners; Visit the owner in time, solicit opinions and give feedback to all relevant service management departments.

3. Set up a reception window, work contact box, supervision and complaint telephone in the owner's property service center, and accept the owner's business consultation, repair service, fees and complaints.

4. Ownership Management The person in charge of the customer service department should master the ownership of the owners staying in the management area, be responsible for collecting the owner's information, and record the owner's relevant information in the management manual, which should dynamically reflect the owner's property right transfer and use right change; Can correctly reflect the time and way of owner's ownership transfer and change.

5, decoration management customer service department to get the examination and approval materials on the spot after the first instance, the "construction personnel registration form" to the head of the construction team back to fill in, at the same time to introduce the provisions of the residential decoration to the construction team.

6. The person in charge of the customer service department of file management should send the relevant owner information, property right list and lease list of last month to the file manager of the management office for signature before the 5th day of each day.

7. The consulting property service center shall issue it once every quarter according to the style of the owner's appraisal form stipulated by the company, and the number shall be subject to the number of owners not less than 20%, and the distribution target shall be avoided as far as possible during the year.

What does the property service include?

I. Public services

1, the receptionist wears a uniform logo, dignified and generous, clean and tidy, and the expression is natural and kind; Treat owners (users) equally; Active, enthusiastic and standardized when receiving; When receiving and welcoming the host (user), the language is accurate, the address is appropriate, the greeting is cordial, the tone is sincere, and the patient is meticulous; Use civilized language and don't serve taboos. Owners (users) should be patient and meticulous in maintenance and help. For the charging items, the service standards, service methods and charging standards shall be explained in time, and the opinions of the owners (users) shall be solicited.

2. On duty Generally speaking, a good property management company should have a perfect duty system and a succession system. In addition, the personnel on duty will also have relevant records and exchanges, and they should be on duty 24 hours a day.

1. The sanitation community has complete sanitation facilities, including garbage bins, garbage bins, garbage transfer stations and other cleaning equipment; Standardized cleaning and cleaning are implemented, and garbage is not seen every day; Poultry, livestock and pets shall not be kept in violation of regulations. In addition, the public stairs, handrails, walkways, basements and other parts of the house should be kept clean, and no debris should be piled up and occupied; The commercial outlets required by residents' daily life are managed in an orderly manner, without stalls, billboards, stickers and graffiti.

2. The layout of public green space, courtyard green space and green space on both sides of the road in the greening management area is reasonable, and the flower beds, trees and architectural sketches are properly configured; The per capita green area of public green space in newly-built residential areas and old residential areas should reach the indicators set by the state; Green space management and protection measures are implemented without damage, trampling and occupation.

Fourth, safety precautions

1, personnel organize full-time security guards, with good health, strong sense of responsibility and serious and responsible work; Received relevant security knowledge and skills training, well-trained, master basic security skills, be familiar with property management and relevant laws and regulations, be able to properly handle and respond to community security work, conduct regular security studies, and improve security capabilities.

2. The doorman shall manage the vehicles entering and leaving according to the requirements of the entrustment contract, register the visitors, and refuse the visitors rejected by the owner and the vendors who have not been approved by the owner's committee to enter. Register large items when they are moved out, and conduct traffic command and guidance.

3. Emergency response: formulate emergency treatment plan, including at least: fire, explosion, earthquake, bomb threat, safe evacuation and elevator emergency; There is an emergency rescue organization and it is always in an emergency response state; Describe the responsibilities of the emergency rescue organization in writing, let each member know, and conduct regular response training; High-rise residential buildings shall organize evacuation drills in accordance with fire control requirements.

The above introduces the question of what the property service center does, first of all, it is to handle the check-in management, and then it is to communicate with the owners for reception. There are also decoration management, file management, consulting, etc., which can be solved through the property service center. Property services include many aspects, such as the safety precautions that consumers attach importance to are managed by property companies, as well as public services and clean management.