The parcel was lost at the collection point. Should the courier company compensate?

The parcel was lost at the collection point. If this collection point is profitable, the courier company should compensate.

The recipient agrees that the courier will put the parcel in the residential property management office or the unit guard room. If the property manager and the doorman of the unit do not sign for the parcel, there is no custody contract relationship between the property and the owner, the unit and the employee. For a person with full capacity for civil conduct, the recipient should foresee the risk of package loss and be responsible for it.

If the courier gives the courier to the residential property for signature without the consent of the recipient, the courier company shall bear all the responsibilities for the loss of the courier. If the recipient expressly disagrees with the collection, but the property and the doorman accept it, if the courier is lost, the recipient can recover the loss from the courier company or the doorman of the property or unit.

If the residential warehouse is bought free of charge, and the express delivery exceeds the same period of last year, the express delivery company and courier shall be liable for compensation.

Extended data:

Express delivery enterprises shall provide free express delivery service at least twice. Before delivery, the recipient should contact the recipient by phone to confirm the customer's address and make an appointment for delivery. Not many people can do these two things in reality.

In order to save time, some couriers will ask the recipient to stay at the collection point. Generally, the courier will call the recipient when he arrives, which often causes the recipient to be caught off guard and leave passively. Of course, there are also cases where the recipient actively informs the courier to stay in the residential property and other places. Lost things happen from time to time because the recipient forgets or fails to collect them in time.

Phoenix. If the package is lost, who will pick it up?