What does the service scope of the property management company include?

Service scope of residential property management

(

one

)

integrated management

community planning

Within the red line, it involves * * * property management and public affairs.

( 1)

Responsible for formulating the work plan of property management service and organizing its implementation.

; ?

(2)

Conduct a safety survey of houses, facilities and equipment once a year, and make maintenance plans according to the survey results.

,

Organize implementation

; ?

(3)

During the day, full-time administrators receive residents, handle public affairs within the service scope, and accept residents' consultation and investment.

tell

At night, someone is on duty to deal with urgent repairs, such as water and electricity, and arrive at the scene within half an hour.

; ?

(4)

Assist to convene the owners' meeting and cooperate with its operation.

; ?

(5)

Management rules and regulations are sound, service quality standards are perfect, and property management files are complete.

; ?

(6)

Sign a property service contract with the owner and other procedures.

Open service standards, charging basis and standards

; ?

(7)

Apply computer system to manage owners and real estate files, property management services and expenses.

; ?

(8)

All employees, dressing the, wear photo badges and hold relevant certificates.

; ?

(9)

Conduct a survey on the satisfaction rate of property management services once a year to promote the improvement and enhancement of management services and solicit opinions.

Look at the number of users not less than the total number of households.

80%

( 10)

Establish mechanisms and plans to deal with all kinds of public emergencies,

Including organization,

Personnel and specific measures

Wait, once it happens, it can be put into operation at any time.

(

two

)

Daily maintenance of some facilities and equipment in residential and community.

According to the annex "Administrative Measures for the Use of Residential Maintenance Funds in Beijing"

-

: * * * Use part * * Use facilities and equipment shall generally

Included in this document shall prevail.

It does not include equipment and facilities that are charged separately, such as elevators, pumps, heating and other equipment to ensure living.

Normal operation and minor repairs and maintenance of facilities, equipment and basic municipal facilities of buildings in residential areas, including:

( 1)

Daily maintenance and minor repairs of facilities and equipment in buildings and residential areas shall be carried out according to minor repairs of houses and their equipment.

Service standard "

; ?

(2)

Ensure the normal use of public facilities such as guardrails, fences, sketches, tables and chairs, corridor lights and greening facilities.

Roads, permanent roads, trails and sports venues are basically flat, and ditches and culverts are unobstructed.

; ?

(3)

Ensure that rainwater and sewage pipes are kept unobstructed, and regularly clean septic tanks and rainwater wells, and relevant facilities are not damaged.

; ?

(4)

Responsible for the daily operation and maintenance of intelligent facilities in the community

; ?

(5)

Clean the external walls regularly.

(

three

)

afforest

community planning

The central green space within the red line and the green space between the front and back of the house and the sides of the road.

According to the "two-level maintenance standard" stipulated by the Municipal Bureau of Landscape Architecture.

(

four

)

keep sth clean

community planning

Keep the red line and the owner's door clean and hygienic.

,

Including:

( 1)

There is a sound cleaning system, a clean and hygienic responsibility system, and a clear division of labor and scope of responsibility.

; ?

(2)

Set up garbage collection places, and collect the garbage within the service scope to the garbage building and garbage station every day.

(

For a special purpose

)

Management of buildings, stations, boxes, roads, barrels and garbage.

; ?

(3)

Clean the area within the service scope once a day, so that there is no garbage and sundries within the service scope.

; ?

(4)

Doors, windows, stair handrails, railings, walls, etc. Stairwells, corridors, elevators, corridors, etc. It will be finished in a week.

thorough cleanup

; ?

(5)

Spraying rodenticides, disinfectants and pesticides in accordance with relevant government regulations and bringing them into the service scope.

; ?

(6)

In rainy and snowy weather, the main roads and trunk roads in the area should be cleaned in time.

(7)

In case of public health emergencies, personnel should be quickly organized to communicate with the facilities and equipment in the * * * part of the property.

Windproof, cleaning and disinfection, strengthen the publicity to the owners, and maintain the normal life order.

(

five

)

Public order maintenance

community planning

Within the scope of the red line, the owner's door is to maintain the order of the grandpa's area and take good care of public property, including:

( 1)

Relatively closed: the main entrances and exits of the community should be manned day and night, and the places that endanger personal safety should be clearly marked and guarded by special personnel.

Norm metric

; ?

(2)

Traffic order maintenance: including the direction, speed and temporary parking position of motor vehicles and non-motor vehicles.

Line management to keep the vehicle running smoothly.

; ?

(3)

Take good care of public property: including doors, windows, fire-fighting equipment and covers, rain grates, sketches, flowers,

Grass, trees, fruits, etc.

; ?

(4)

At night for key parts within the scope of service,

Roads should be inspected and patrolled at least once.

Patrol not less than

2

People should have plans and records.

; ?

(5)

There are public security cases,

Criminal cases,

Traffic accident disposal scheme

When it happens,

Measures should be taken immediately, and

When calling the police, cooperate with the public security department for handling.

(

six

)

Parking management

Both motor vehicles and non-motor vehicles are in the parking lot

(

Bicycle parking place

)

, bit management

( 1)

Having a sound storage management system and management plan for motor vehicles and non-motor vehicles.

; ?

(2)

Register motor vehicles entering the community and issue vouchers, and issue vouchers for going out.

; ?

(3)

Ensure orderly parking,

24

When I was young, I was guarded by someone.

There is a contingency plan.

; ?

(4)

For long-term storage, a parking management service agreement shall be signed to clarify the rights and obligations of both parties.

(

seven

)

Fire control management

Maintenance and fire control management of fire control facilities in public areas.

( 1)

Have a sound fire management system, and establish a fire prevention responsibility system and fire prevention plan.

; ?

(2)

Fire control facilities shall be clearly marked, and shall be inspected, inspected and maintained regularly.

; ?

(3)

Conduct regular fire fighting training to ensure that relevant personnel master basic fire fighting skills.

(4)

In case of fire, call the police in time to assist firefighters in evacuation and rescue.

(

eight

)

Maintenance, operation and maintenance of high-pressure water supply

( 1)

Ensure the normal living water for residents.

There is a water cut-off disposal plan.

; ?

(2)

Lock the water tank and clean and disinfect it regularly to ensure the water quality is qualified.

; ?

(3)

Beijing real estate implements maintenance service standards.

[ 1998]

sequence

799

Document no.1 stipulates that.

(4)

When a public health emergency occurs, it is necessary to strengthen the disinfection of the water supply system and prohibit irrelevant personnel from entering the high-pressure water pump.

Computer room, near the high water tank.

(

nine

)

Elevator maintenance, operation and maintenance

( 1)

Main ladder

six

00-24

00

Continuous operation,

00-6

00

Call operation, the elevator operator is on duty at night and waiting for the elevator.

The lobby announces the calling phone number or room number. Where there are elevator doors on the floor, passengers must be opened.

; ?

(2)

Where there is a peak ladder, it's at the top.

six

main points

-8

Point,

17

main points

- 19

Point and main ladder run at the same time.

; ?

(3)

When maintaining the main ladder, if there is a spare ladder, it should be used for operation. If there is no spare ladder, it is in urgent need of maintenance.

30

Emergency repairs should be completed in a few minutes, and other repairs should be completed in

23

Point to the next day

five

Complete within the focus

There is a disposal plan in case of emergency.

; ?

Beijing real estate implements maintenance service standards.

[ 1998]

sequence

799

Document no.1 stipulates that.

(4)

In the event of elevator power failure, personnel being caught and other dangerous situations, rescue should be organized quickly.

(

ten

)

Decoration management

Decoration management of service rooms

( 1)

Have a sound decoration management service system.

; ?

(2)

Check the owner's decoration plan,

With the master,

The construction unit sign a decoration management agreement,

Inform the owner of the matters needing attention in decoration.

; ?

(3)

During the renovation,

Patrol and inspect the decoration site,

Strict public safety,

Fire protection and house safety management

Yes, the small passage.

Vehicles and decoration personnel in the residential area shall implement pass management to mediate neighborhood disputes caused by decoration.

; ?

(4)

The owner should inspect the goods after renovation. Violation of the decoration agreement should be dealt with, and serious problems should be reported to the administration.

administration department

; ?

(5)

Clean up the decoration garbage in time, and the centralized stacking time shall not exceed three days.