Mysterious visitors are trained on the purpose of property management.

The training of mystery customers includes knowledge and skills, professional quality and project requirements. And there should be a special person in charge, and after the training, necessary assessment should be carried out to achieve the ideal training purpose.

The training content of mystery customers mainly includes service quality knowledge, relevant business knowledge, psychological knowledge and unannounced interview skills. In the training of mysterious customers, we should pay special attention to the role of trial talk. We can organize the project team members to watch the real video of the pre-test, and select a non-research representative service window for pre-simulation before the formal implementation, so as to test the training effect and summarize the problems in time.

Mystery customers are testing specific service windows, rather than deliberately looking for defects in personnel, services and environment. Don't add your own subjective preference to the test. Through systematic training and assessment, effective error correction can eliminate the individual deviation between different interviewers to the greatest extent and maintain the fairness and justice of the overall testing.