Work plan of cleaning department

Selection of four work plans of cleaning department

Time flies like a blink of an eye. I will start a new job soon. It's time to start making plans. Want to learn to make a plan but don't know who to consult? The following are the four work plans of the cleaning department I have compiled, hoping to help everyone.

The 1 clubhouse in the work plan of the cleaning department has been on the right track and is gradually developing. In order to do a good job in the health work of the club and closely cooperate with the work of the department, let our work bring a clean, tidy and elegant environment to the members.

1, first from the management point of view:

The site manager belongs to the head of the army. Various management activities that the site manager considers necessary to complete the site production tasks. Give full play to the initiative, enthusiasm and work enthusiasm of employees in the area. Work together. Rationally organize manpower and material resources, make full use of all aspects of information to do a good job on site, and finally ensure the quality and quantity, and safely complete all work tasks in the region on schedule.

2. Work:

We should do a good job in daily cleaning of all areas, such as pushing dust on the lobby floor, cleaning and disinfecting equipment, vacuuming carpets and floors in public areas, scraping and dedusting glass, and be on call every day. Indoor and outdoor glass once a week, according to the situation at any time to replace. Wall cleaning once a week, mural painting once a week, furniture waxing once a month, swimming pool and floor glass once a week, high glass once a month. Wipe the glass at any time. Bathroom walls and partitions once a week. The floor is cleaned every day, and the toilet, basin and mirror are cleaned and disinfected every day. Carpets in the beauty department are cleaned once a month. (To prolong the service life of the carpet). According to the specific situation, handle (partially handle stains) other planned cleaning, and the daily cleaning work remains unchanged.

3.gfd:

Employees should abide by the employee code, pay attention to the image, maintain personal hygiene, clean work clothes, and walk lightly, talk lightly and operate lightly at the work site. Be polite. No matter the leaders, colleagues or members of the company, they should greet you: observe labor discipline and don't be late, leave early or ask for leave. Abide by all rules and regulations.

4. Staff training: in the use of chemicals and machinery and equipment, we should train and explain at any time: ask if you don't understand, don't go to school, and prepare tools and detergents before work. Take good care of machines, equipment and tools. After work, clean up the machinery and tools and put them back in the warehouse.

5. Reduce costs: save energy: In order to save energy better, we should first save materials as much as possible and control them to a minimum, but we should maintain the sanitary quality and brush frequently.

6, to prevent the occurrence of inductrial injury and major accidents. With security, you may not have everything, but without security, there is nothing. Therefore, it is necessary to check whether the equipment and facilities are damaged before work, report the damage to the relevant departments in time, solve and avoid personal and property losses in time, pay attention to protecting your own safety, the company's property and other safety, and eliminate all unsafe hidden dangers. Finally: in order to do a good job and satisfy everyone, work hard.

20 12。 1 1。 five

The work plan of the second cleaning department 20xx is a year in which opportunities and challenges coexist in the property cleaning department. The increase in the number of owners and the improvement of service requirements will inevitably bring new service quality and service requirements. According to the new actual requirements and expectations of the owners, the property cleaning department will continue to expand and try new business in the industry to find opportunities for the development of the department. Improve the service skill level and management level of the whole property cleaning team and expand the competitive advantage of this department in the whole property management. In the year of 20xx, in addition to doing our own work as always, and strengthening the concept of "service", we should also develop our own working ideas. This year, our department should focus on the following aspects:

First, improve various management systems and form a supporting assessment and supervision mechanism.

In 20xx, we will revise and improve various management systems and establish a systematic performance appraisal mechanism on the original basis. Change the passive state of "people manage people" in the past, cultivate employees' self-discipline awareness and self-discipline, so as to move towards a benign track of "systems manage people and systems restrain people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. Adhering to the policy of "fixing people, posts, time, standards and tasks" in the work, taking effective measures for specific work, strengthening the management of operators and optimizing the personnel structure are more conducive to the future work.

Second, cultivate employees' observation ability, provide personalized services and build service brands.

With the development of the property industry, the business philosophy and service concept in the industry are constantly updated, and the expectations of owners are also rising. It is not enough to satisfy the host, but also to make the host unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking what guests think and being anxious about what guests are anxious about". Service personnel should pay attention to observation, guess the psychology of the guests, provide services as quickly as possible when the guests have not said their requirements, and send pillows as soon as they want to sleep, as we often say. Imagine the unforgettable service of the owner?

In daily work, the department will encourage training, collect and sort out, standardize the system and reward training, so that this will become the conscious action of employees and promote the improvement of overall service quality.

1. Encourage training: The department will list the cleaning staff who have excellent work performance and are praised by the company leaders as the backbone for training, so as to raise their service awareness and quality to a higher level, and strive for first-class service based on this position.

2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical examples of personalized services from front-line services, collect and collate them, and summarize them into files.

3. System standardization: the typical cases sorted out will be popularized and constantly supplemented and improved in practice, thus forming systematic and standardized data as a standard for measuring service quality and realizing the transition from fuzzy management to quantitative management.

4. Training reward: The sorted materials can be used as training materials, so that new employees can understand the work requirements and learning objectives from the beginning, and the old employees can find the gaps through comparison, make up for the deficiencies and raise their awareness. For employees who have made outstanding achievements in their work, the department will commend and reward them in various forms, so that employees can form a good atmosphere of scrambling and making contributions.

The implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other brother departments and the full support of hotel leaders. I hope that when we look back on our work in 20xx next year, we will gain not only confidence, but also fruitful results.

Work plan of cleaning department 3 Property management companies should make daily, weekly, monthly, quarterly and even annual cleaning plans. For example:

Daily cleaning work

(1) The roads in the area (building) shall be cleaned twice and all day;

(2) Green belts (buildings) in the region, such as grasslands, flowers and trees, shrubs and architectural sketches. , should be cleaned once;

(3) Wipe the floor of the elevator room of the building twice, and wipe the surrounding fender again;

(4) The stairs and corridors on all floors of the building shall be cleaned once, and the handrails of the stairs shall be wiped once;

(5) Collect the domestic garbage generated by each household and dump it in the garbage bin, and transport it to the designated place.

Weekly cleaning work

(1) The public corridors on all floors of the building should be towed once (mainly for high-rise buildings, several floors can be towed one day and all floors once a week);

(2) Clean the merchant's mailbox once;

(3) The roof (including podium and carport), patio and ditch should be cleaned once.

Monthly cleaning work

(1) Remove dust and cobwebs from the ceiling once;

(2) Wipe the ordinary glass window of each aisle once (wipe several layers every day, and ensure that all of them are wiped once within one month);

(3) Clean corridors and lampshades of street lamps once.

In addition, the glass curtain wall of the building is planned to be wiped once a month or every quarter; Granite and ground stone exterior walls are planned to be cleaned once a year; Generally, the cement exterior wall is planned to be brushed once a year.

Periodic inspection

Property management companies can fix the specific contents of daily, weekly, quarterly and annual cleaning work in the form of records and reports, so as to arrange work and conduct regular inspections.

Work plan of cleaning department 4

First, improve various management systems and form a supporting assessment and supervision mechanism.

In 20xx, we will revise and improve various management systems and establish a systematic performance appraisal mechanism on the original basis. Change the passive state of "people manage people" in the past, cultivate employees' self-discipline awareness and self-discipline, so as to move towards a benign track of "systems manage people and systems restrain people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. Adhering to the policy of "fixing people, posts, time, standards and tasks" in the work, taking effective measures for specific work, strengthening the management of operators and optimizing the personnel structure are more conducive to the future work.

Second, the first question responsibility system is implemented.

The implementation of the first question responsibility system requires employees in this department to master more information, such as hotel and office information, daily habits of important leaders, etc. , as well as the flexibility of employees to handle things and the ability to solve customer service needs. Our department will collect information extensively, strengthen training and study, and expand our knowledge in order to better serve the owners. Starting from 20xx 1 month, the first inquiry responsibility system will be officially implemented, and the department will make great efforts on the problems complained by the owners, and implement the principle of "whoever is in charge is responsible", check the problems to the end, never overstock, do a good job in file management and deal with the problems. Constantly accumulate work experience and raise our service level to a new height.

Third, establish a "floor inspection-free system", give full play to the backbone role of employees, and let the foreman have more time and energy to focus on management and employee training.

In order to deepen employees' understanding of property cleaning work and strengthen their sense of responsibility, the property cleaning department will sign a floor inspection-free agreement with key floor employees in 20xx, so that employees can check and correct their work during the foreman's vacation, participate in management and take charge of shift work, which fully embodies their own values and the trust of the department, and makes employees more enthusiastic about their work. This move will reduce the workload of the foreman's rounds, have more time and energy to focus on the management and training of employees, and really play the role of grass-roots managers.

Fourth, continue to cooperate with the office party Committee to provide more convenient and efficient services for the internal document delivery of the office building.

At present, the documents, letters and newspapers in the office building are delivered by our department in cooperation with the party Committee office, but the service content is limited to opening the door. According to the advantages of our department, in order to make this business more convenient and quick and meet the needs of the owners, our department will cooperate with the office of the party Committee of the office building to set up an agency at the front desk to carry out this communication work for the owners.

Five, the establishment of engineering maintenance files, tracking the maintenance situation in the region.

Starting from 20xx, the department will establish engineering maintenance files and record some special maintenance items, so as to track and understand the regional maintenance situation in time, so as to ensure the integrity of facilities and equipment in the region more effectively and better understand the operation of facilities and equipment in the region for a period of time. Fundamentally solving the problems left over by the project that has hindered the development of the department for a long time will also greatly enhance the owner's recognition of our management.

Sixth, cultivate employees' observation ability, provide personalized services and build service brands.

With the development of hotels and groups, the business philosophy and service concept in the industry are constantly updated, and the expectations of owners are also rising. It is not enough to satisfy the host, but also to make the host unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking what guests think and being anxious about what guests are anxious about". Service personnel should pay attention to observation, guess the psychology of the guests, and provide services as quickly as possible when the guests have not said their requirements. As we often say, we will send pillows whenever we want to sleep. Imagine the unforgettable service of the owner?

The department will focus on training employees how to provide personalized services according to the living habits of group leaders. In daily work, by encouraging training, collecting and sorting, standardizing the system and rewarding training, it will become the conscious action of employees and promote the improvement of overall service quality. working face

1. Encourage training: The department will train waiters who have excellent work performance and are praised by group leaders, so as to raise their service awareness and quality to a higher level and strive for first-class service based on their posts.

2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical examples of personalized services from front-line services, collect and collate them, and summarize them into files.

3. System standardization: the typical cases sorted out will be popularized and constantly supplemented and improved in practice, thus forming systematic and standardized data as a standard for measuring service quality and realizing the transition from fuzzy management to quantitative management.

4. Training reward: The sorted materials can be used as training materials, so that new employees can understand the work requirements and learning objectives from the beginning, and the old employees can find the gaps to make up for the deficiencies and improve their understanding through comparison. For employees who have made outstanding achievements in their work, the department will commend and reward them in various forms, so that employees can form a good atmosphere of scrambling and making contributions.

The implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other brother departments and the full support of hotel leaders. I hope that when we look back on our work in 20xx next year, we will gain not only confidence, but also fruitful results.