Annual work summary model essay 2022, front desk of property management company.

Writing a work summary at the front desk can not only understand the job responsibilities of the company's front desk, but also grasp the work items accordingly. Especially for the front desk of the property company, it is necessary to sum up the work. Here, I would like to share some model articles about the annual work summary of the property company's front desk for your reference.

Model essay on summary of front desk work of property company (1)

The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past month of 65438+ 10, under the guidance of the company, with the care and help of department leaders, and with the friendly cooperation of colleagues, we have made great progress in our work and study.

First, improve the service quality and standardize the front desk service.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Cleverly answer the questions raised by customers in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

According to records and statistics, since I came to the company, I have filled in the basic price of steel and aluminum for more than 8 times, received visitors for more than 3 times, ordered drinking water for more than 3 times, made employee attendance sheets for more than 2 times, transferred calls for more than 2 times, updated the address book for 3 times, sent and received 1 time by express delivery, counted purchasing inventory for 3 times, sent and received faxes for more than 5 times, and printed documents for more than 1 time.

Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.

Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the lost or damaged goods to the relevant departments in time for purchase or maintenance. According to statistics, from June 20, 2000 to June, 65438+/KLOC-0, * * all items of various departments have been put into storage for more than two times, and all items put into storage have corresponding outbound records.

Third, we should focus on the overall situation, regardless of personal gains and losses.

No matter whether it is working time or vacation time, the company has temporary task assignment, and we all obey the arrangement and actively cooperate without looking for any reason to shirk it.

As a member of Huatian, we will dedicate our strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the teaching of the department leaders and the opportunity given to us by the company; Through this nearly three months of work, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!

Four. Work plan for the coming year

20__ years have passed, and the days ahead will be very long. No one can predict how it will develop in the next 20 years. I always feel that all I have to do is work hard and persist. It seems easy to say a word, but it is quite difficult to do it. I constantly learn from the advantages of others, sum up my own shortcomings, and learn from the advantages of others to express them in my own way. This is my point of view as a person. A friend once said to me, "Constant efforts and persistence are a real wait, and the arrival may be an opportunity of your own." Yes! I believe this sentence, waiting, waiting behind the need for continuous efforts, always believe that as long as you work hard, you don't have to preach it yourself, naturally someone will say it, and naturally someone will recognize it.

The work plan for next year is as follows:

1, strengthen one's own work, further improve one's working ability through skill learning.

2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.

3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.

4, in the engineering work, try to be familiar with learning engineering characteristics, construction skills, methods, etc. , improve their professional level and contribute to the engineering work next year.

There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my sense of independent management, be brave in pioneering and innovating, strengthen the study of theory and design, and constantly improve my professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.

Model essay on the summary of the front desk work of property companies (2)

The front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in the local area and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

Second, strive to create a good front desk environment.

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.

Third, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Wanda, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the company.

In 20__ years, I will constantly improve my image, make a good work plan for 20__ years, and improve my work quality and efficiency. And a sense of responsibility.

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mary Kay, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

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