Which department is responsible for car rental?

You can complain on the black cat platform or call the consumer hotline: 123 15.

Black Cat Complaint is a consumer service platform jointly launched by Sina in March, 2008. Users can complain about the irregular behavior of merchants through this platform, and there is also a list of corporate reputation to help consumers make choices about consumption behavior.

2018 may 16, black cats complained about the launch of the "red and black list" of enterprises. On September 20 19 18, the iOS version of the black cat complaint client was officially launched in the APP Store; In the same year1October 23rd 10, the black cat complained that the Android client was online.

Cat complaint list, realize the transparency of business reputation. In the black cat complaint list, enterprises that solve consumer complaints within the specified time will be entered into the red list of black cat complaint platform in recognition of their ability to handle complaints; If consumer complaints are not resolved within the specified time, they will be blacklisted in the black cat complaint platform.

"123 15" was set up by People's Republic of China (PRC) and the State Administration for Industry and Commerce on March 1999, and then went online on 123 15 Internet platform. The State Administration of Market Supervision recently announced that by the end of 2020, the telephone number of market supervision complaints will be unified as "123 15".

1March, 999 15 In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone number 123 15.

Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country. The opening of the special number 123 15 has further smoothed the channels of consumer complaints, making it more convenient for the industrial and commercial departments to accept and handle consumer complaints and reports in a timely manner.

Better protection of consumers' rights and interests, cracking down on the production and sale of fake and shoddy goods, and timely and effectively investigating all kinds of economic illegal cases have played an active and effective role in maintaining a fair and just market economic order and promoting healthy economic development.

20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement.

Before the end of 2020, the original complaint hotlines for industry and commerce, quality inspection, food, medicine, price and intellectual property were 123 15, 12365, 123 1, 12358.

Call requirements:

1) When your rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce;

(2) When your rights and interests are infringed in the process of consumption;

(3) when discovering fake and shoddy goods and "dens" for manufacturing fake and shoddy goods;

(4) When you find false advertisements and deceive consumers; Please call 123 15 to report the complaint, and we will help you mediate the dispute. If violations are found, we will investigate and deal with them according to law.