Main points of service etiquette of property cleaning staff in property service etiquette

As a cleaner, you should not only know how to clean, but also know your specific tasks. If you are confused at work, you will soon get tired of your work. General property companies require cleaning staff to do:

1, according to the actual situation, arrange garbage bins or garbage bins reasonably, and clear garbage every day, without garbage bins and garbage bins overflowing, and keep the garbage facilities clean and tidy without peculiar smell; Bagging garbage.

2, a sound cleaning system, roads, squares, parking lots, green spaces and other public areas designated persons, cleaning twice a day; * * * Use the mop in the lobby on the first floor every day 1 time; Scrubbing stair handrails every day 1 time; * * * Clean the parts glass every week 1 time; Outdoor signs, billboards, mailboxes, etc. Wipe with facilities and equipment twice a week; Street lights and corridor lights are cleaned once a month 1 time.

3. * * * Dredge the rainwater and sewage pipes every year 1 time; Rainwater wells, manure wells and sewage wells shall be inspected once a month 1 time, and cleaned in time according to the inspection conditions, keeping them unobstructed and free from blockage and overflow; Septic tanks shall be inspected once a month 1 time and cleaned once every six months 1 time. If any abnormality is found, clear it in time.

4. The secondary water supply tank should be cleaned according to the regulations, checked regularly, and the water quality meets the hygiene requirements.

5, cleaning patrol, corridor without hanging, graffiti, disorderly pile up, etc.

6. Establish a disinfection management system, carry out disinfection and pest control according to the actual situation of the park, timely put in disinfection drugs, and effectively control the breeding of pests such as rats, cockroaches, mosquitoes and flies.

7, male * * * channel daily cleaning, stair handrail daily cleaning not less than 1 times, male * * * parts of the door, internal window real-time cleaning not less than 2 times a week, the external window as the case may be.

8. The first floor hall and elevator waiting hall shall be cleaned not less than 3 times a day, and the elevator car wall shall be cleaned not less than 3 times a day. Keep the elevator car floor clean, clean the first floor hall, elevator waiting hall and shell box in time according to the weather conditions, and assign special personnel to clean and clean continuously, so as to be polite to passing customers.

9. Carry out daily cleaning of garbage cans and husk boxes set in the park, keep the periphery of garbage cans and husk boxes clean, and disinfect them regularly, at least three times a week. Property cleaners advertise cleanliness and neatness. If your appearance is sloppy, no one will believe your service quality. Instrument, including appearance, posture, personal hygiene and clothing, is the external expression of people's mental outlook. Good instruments can reflect the company's atmosphere, grades and specifications, and employees must pay attention to instruments. The specific requirements are as follows:

1, dress neatly, wear work clothes at work, and keep it clean and tidy. Buttons should be fully buttoned, the left chest should wear a work number plate, sleeves and trousers should not be rolled up, female employees should wear skirts, socks should not be exposed, and flesh-colored socks should be worn. When you wear a tie, you should put the hem of your clothes in your pants and wear black leather shoes to keep it bright.

2, the appearance should be generous, nails should be trimmed frequently, no nails should be cut, no colored nail polish should be applied, and the hair style should be as required by the company. Male employees should leave inch hair, hair corners should not cover their ears, female employees should not leave weird hair styles, and their hair should be neat and tidy, not long hair.

Pay attention to personal hygiene and care for your teeth. Male employees insist on shaving every day, nose hair is not allowed to come out of nostrils, hands should be kept clean, teeth should be brushed in the morning and evening, and mouth should be rinsed after meals. Take a bath frequently to prevent odor, and do not eat smelly food or drink alcoholic beverages before going to work.

3. Pay attention to rest well, get enough sleep, exercise regularly, keep a good mental state, and don't look tired at work.

4. Female employees should wear light makeup, but they are not allowed to wear weird jewelry and exaggerated headdresses. Necklaces are not exposed, and men and women are not allowed to wear colored glasses.

Before going to work every day, check your instrument. When sorting instruments in public * * * field, go to the bathroom and workshop, where guests can't see them, and don't do it in public * * * field in front of guests. The service industry cannot do without a smile. Smiling service can enhance your affinity and narrow the distance with the owner, thus better meeting the needs of the owner.

The connotation of smile. A smile is a symbol of self-confidence. A person fully respects himself, attaches importance to himself, has ideals and ambitions, and fully sees the value of his existence. He must pay attention to strengthening his self-image, staying young and smiling.

Smiling is a full display of etiquette. A knowledgeable, courteous person must have great respect for others. Even if he meets a stranger, he will not hesitate to give a smile as a gift to others generously.

Smile is the reflection of harmonious life. Real life is rich and colorful, that is, there are warm spring with sunny days and flowers in full bloom, as well as cold winter with snow-covered flowers withered. The journey of life is both frank and bumpy. But as long as our faces are full of smiles and we forget our troubles, people on this big stage of life will feel happy, quiet, harmonious and peaceful.

Smiling is a sign of mental health. A mentally healthy person will be able to combine a good mood, a happy mood, a warm enthusiasm, a kind heart and a smile.

Smile is a kind of capital. Can create economic value and social benefits.

Smile is a kind of respect for others, a tribute to love and sincerity, and a beautiful and silent language in social life. Manners: refers to the gestures and manners shown by people's behaviors in communication activities, including behaviors in daily life and work. The specific requirements are as follows:

1. When dealing with the owner, employees should behave in a dignified, steady and natural manner, with a natural expression (with a slight smile), sincerity and kindness, and be cheerful and full of service emotions.

2. Except in special circumstances, employees should stand to receive and respond to each other. When standing, you are not allowed to put your hand into your underwear bag or put it anywhere. You are not allowed to knock on the table or play with other items.

3. The correct standing posture is: lateral position-put your hands on both sides of your legs, hang your hands shoulder-width apart naturally, hold your chest out and abdomen in, and look straight ahead (for both men and women, male employees are preferred). Anterior-abdominal posture-hands crossed on the lower abdomen (for both men and women, female employees are preferred).

4. When facing the host or the host's presence, the body shall not stagger, lean forward and lean back, and shall not stretch, stoop or shrug; No sneezing, yawning, digging ears and nose, picking teeth, burping, digging gum, rubbing dirt, manicure, sucking saliva, whistling, singing, smoking, chewing gum or eating snacks.

5, sitting posture should be correct, waist stand up, chest stand up, shoulders flat and relaxed, sitting posture only accounts for two-thirds of the chair, hands naturally on the knees, knees together. Don't sit in a chair, lean forward and lean back, shake your legs, cross your legs or sit astride the chair.

6. Employees walk: the upper body is upright, the shoulders are stable, the arms swing naturally, the legs are straight but not stiff, the stride is moderate and even, and the feet are on the line; When a male employee walks, his heels alternate into a line and his toes slightly abduct; Female employees should take one step at a time and avoid shaking their heads and shoulders and swaying from side to side when walking. It is forbidden to hug each other's waist, back and hands.

7. Appropriate gestures: Don't use too many gestures or actions when talking to the host. When introducing people or guiding the host, palms should be up, fingers should be close together, thumbs should be open, elbows should be the axis, and forearms should be naturally straightened and raised. When clapping your hands, clap your left palm with your right hand, but don't push too hard for too long: when talking about yourself, you can gently press your left chest with your palm.

8. When holding a lower item, separate your feet slightly, bend your knees and squat down, and slowly bend down to pick it up. Items submitted to the owner should be presented with both hands.

9. When bowing, stop, bend down to 15 ~ 30, look down, and put your hands crossed on your abdomen.

10, the owner or leader should nod when crossing the road, give way sideways or walk slowly. Due to the nature of work, employees are allowed to give gifts at work. )

1 1. When serving the host, don't show boredom, coldness, anger and rigidity, and don't pose, stick out your tongue, make faces, etc. And don't affect your work because you are in a bad mood.

12. Pay attention to walking lightly, speaking lightly and operating lightly. When sneezing, turn your back on your host or cover your nose and mouth with a handkerchief.

13, reading books, reading newspapers, dozing off, eating and drinking, listening to the radio and doing private affairs at work; No chatting, joking, swearing, swearing, talking loudly or whispering.

14, no spitting. Hello, please, I'm sorry, thank you, sir, madam, miss, it's all right, you're welcome to bother.

Say "hello" before talking to people.

Say "please" when you ask someone, say "thank you" when you finish asking, and always say "sorry" when you make a mistake.

Say "I'm sorry" when giving each other trouble.

Meet the company leader for the first time every day, and add * * manager or * * director before "Good morning".

When you meet the general manager and deputy manager, don't be greeted by the surrounding guests. Stay where you are and wait for the leader to leave before you do the work.