How to urge people to pay the heat fee?

1. First of all, we must have confidence in the charging work. First of all, we toll collectors should be confident; Second, the team is confident.

2. Create a charging atmosphere. Let employees participate in the collection of property fees at work. For example, order maintainers, cleaners and maintenance workers can remind owners to pay property fees when they meet familiar unpaid owners.

3. Strengthen fee training. Every day, the person in charge will hold a summary meeting together to discuss the problems encountered. We will study the countermeasures together.

4. Establish "through train" and "barrier-free passage". For the problem that the charging work is blocked, the property responsibility can be solved to the owner in the first time, which is fast and efficient.

5. End procrastination. Including two aspects: first, don't let the owners delay, and second, don't delay solving the property problem.

6. If the owner refuses to pay the fee without reason and has a good attitude towards the property, don't be easily deceived. If the owner complains to you, we should also complain to the owner, and we must strengthen the status of charging.

7. For the owners who can't be contacted, try to get the contact information of the owners.

8, a clear division of labor, the right medicine. The problems existing in the process of charging should be dealt with in a classified way, with professional division of labor; Charging time is urgent and needs to be quantified. How long will this problem be solved?

9. Dare to face and solve the remaining problems. Exposing problems is a good thing. The longer the backlog, the more difficult it is to solve it. Don't backlog problems that you can't solve. You must report to your immediate superior at the first time and try to solve it as soon as possible.

10, pay attention to communication with key customers. Some owners who are in arrears have a great influence on the owners. They can maintain good communication with the "core figures" in the eyes of some owners by "dredging" communication, which will have a positive impact on other owners.

1 1. The charging work should be "heart-to-heart, action-oriented, and mouth-to-mouth", and the toll collectors should maintain a proactive attitude and way to collect property fees. To sum up, I still hope that the property can fulfill its duties and do a good job in management. Owners should also cooperate with the property and pay property fees in time to form a virtuous circle.