Summary of one week's property work

Model essay on a week's work summary of property

Time passed unconsciously, and we realized that our hard work had come to an end. Looking back on the achievements during this period, what do you think? Should I write a work summary record? In order to make it easier and more convenient for you to write a work summary, the following is a sample of my work summary in the property industry for one week, which is for reference only and I hope it will help you.

Summary of property work in one week 1 leaders,

Hello!

My name is Zhang Yong, with a junior college degree and an intermediate title as a logistics engineer. Since I joined Sanlian Investment Promotion Department in February, 20xx, I have tried my best to adapt to the new working environment and post of this unit, study with an open mind and work hard.

Main responsibilities:

1, foreign investment.

2, coordinate the engineering department, construction team to do a good job of decoration construction and acceptance and delivery after completion.

3. Coordinate with technical representatives of customers, finance, electricians and electric meter manufacturers to deal with frequent power outages and trips.

4, coordinate the engineering department to deal with customer complaints about water seepage and water leakage.

5. Handle the relationship with customers and assist in collecting rent.

6. Do every job dutifully, always maintain a high spirit, adhere to the concept of service first, supplemented by management, win the trust of customers and maintain the good image of the company.

I will summarize and report my work in the past year as follows:

I. Investment promotion:

Receive visiting potential tenants, introduce the situation of the park and make corresponding publicity, guide tenants to pay a two-month deposit and determine the de facto lease relationship. The foreign investment in Building 2 and Building 3 is shown in the following table:

Second, decoration construction project: house management

1. Main contents: For the leasing customers who have paid the two-month deposit, send the construction contact sheet to the construction team and the engineering department, assist the construction team and the engineering department to complete the internal unified decoration of the company and the quality control of the customer's own decoration project, solve the problems in the construction project process, and complete the acceptance and delivery of the project.

2, the construction is divided into two parts, the company unified decoration part, customer decoration construction part.

Main process:

(1) After the customer pays the two-month deposit, on the one hand, he sends the work contact sheet to the engineering department and the construction team, on the other hand, he informs the customer to draw the floor plan, so as to meet the reasonable layout of the customer's electrical sockets as far as possible.

(2) Contact the customer whether the decoration construction part is constructed by the company's construction team. In case of customer's decoration construction, the company's decoration construction team will carry out the construction first, and after passing the acceptance by the engineering department and the customer, it will be handed over to the customer for decoration. (In principle, it takes 60 days from customer deposit to customer check-in. ) If the customer gives it to the construction team for decoration and construction, the construction team will quote and carry out the construction in strict accordance with the customer's requirements. The engineering department and the customer * * * jointly supervise the construction.

(3) After the completion and delivery, the customer will move in.

(4) China Merchants Department is responsible for coordinating and solving complaints about electricity consumption, power failure and tripping, cleaning and noise of relocated customers.

Note: The details of the company's free decoration construction are as follows:

1, 600cm*600cm polished tiles on the ground;

2. After the wall is full of putty powder, paint it with white latex paint;

3. Lightweight steel keel plasterboard ceiling;

4. Electrical installation: including air conditioning sockets, sockets and ceiling lamps.

5. The network cable and telephone line are connected to the place designated by the customer in the room, and the part that needs to be separated is charged separately.

6. The construction team will negotiate with the customer for additional expenses.

The above decoration works are decorated by the construction team designated by the company, and the decoration construction date of each customer introduced by China Merchants Department is completed within 20 days.

The transaction building asks the leaders of the engineering department to arrange the construction quality monitoring, problem solving and project completion acceptance. At the same time, supervise the decoration team to carry out decoration matters, so as not to delay the project.

Three. Accept and handle the complaints and suggestions of leasing customers, and coordinate and deal with them in time;

Before June 10, there were three people in the investment promotion department, and the investment promotion for Building 3 was almost completed. On August 2nd, 20xx, the public part of Building No.2 was renovated, and foreign investment was started. During this period, there are at most two aspects of customer complaints:

On the one hand, the floor was cut off and tripped. The reason is: the use of smart meters, explain the reasons for power outages to customers, and communicate with technical representatives of financial, electrician and smart meter manufacturers. The power outage and trip caused by customers' illegal use of electricity in decoration construction will be basically solved by the end of xx, 20xx.

On the other hand, the water leakage in the building is particularly serious, and the complaints are particularly strong. Two customers paid for the housing quality problems 20xx 10 months ago. At this point, due to the active cooperation of the engineering department, the problem of water seepage and leakage in Building 2 and Building 3 has been basically solved. Indoor wall repair caused by building seepage and water leakage needs to be dealt with (the difficulty is that building external wall seepage and water leakage needs to be dealt with)

During the period, customers' complaints are on call and handled in time (including free overtime in the evening, Saturday and Sunday, and the monthly phone bill is above 200 yuan).

Fourth, visit customers regularly, deepen feelings, provide good service and assist in collecting rent.

Visit customers regularly through daily inspection of the building and sending regular letters to customers. , and pay a return visit to the treatment results of power outage tripping, water seepage and water leakage, and explain the noise and cleaning problems produced in the construction process; Assist in collecting rent while providing good service.

Verb (abbreviation of verb) main experience and gains

To sum up, there are the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

Sixth, there are shortcomings.

Although the work of 20xx has made some achievements, there are still many places to be improved and strengthened.

1, the actual handling ability needs to be improved;

2. The communication and understanding with the owner is not enough, which should be strengthened in the future work.

Seven, looking forward to the New Year

In the new year, I will learn from experience and lessons. In the face of the rapid development and changes of the property service industry, I will adhere to the enterprise spirit of "happy service and creating value", constantly strengthen my personal cultivation, make myself have excellent service skills and good service awareness, adhere to service first, constantly meet the tenants' rapidly developing property service requirements, and make continuous efforts for the company's development.

A week's course summary II. Wuhan Banyan Tree Property Service Co., Ltd. is a subsidiary of Metropolitan Real Estate Group. We provide customers with high-quality and comprehensive professional property services, and are committed to promoting the development of Itobang.

Looking back on the work in the past six months, under the care of the leaders at all levels of the group, all the staff of the property management company have always been driven by the spirit of "Ito Gang", adhering to the company's fine traditions and carrying forward the spirit of hard work, and successfully completed all the tasks entrusted by the group. Now, on behalf of all my colleagues in the property management company, I report the work of the property management company in the past six months to the group leaders.

I. Operation and management

1. Improve various rules and regulations and establish internal management mechanism.

The management team of the property management company has always regarded improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. To achieve this goal, quality service is the fundamental foundation. To this end, based on the principle of seeking truth from facts, we have established a series of systems to meet the needs of market economy development and company development, and strengthened inspection and implementation, so that all work can be carried out steadily in a planned, orderly, well-founded and purposeful manner; At the same time, in order to establish a perfect internal management mechanism, we adopted the way of "going out and bringing in" and studied and visited various property companies. On the basis of drawing lessons from advanced management experience, combined with the actual situation of our bank, the functions, roles and work scope of the management team and various management positions in various departments are clearly defined, so that each job is refined to everyone, which promotes the enthusiasm, initiative and creativity of each position and enables managers at all levels to be constantly exercised in their work practice.

2. The company is United and pragmatic from top to bottom, and its service awareness is obviously improved.

Only by continuously improving the service quality can the property company meet the needs of the owners to the maximum extent, steadily increase the property income and establish a good corporate image. We first started with ideological work, led all employees to change their ideas, carry out theoretical study and strengthen business training, so as to continuously improve their service awareness and their own quality, and required company leaders and managers at all levels to often go deep into the grassroots to do a lot of answering questions, thus forming a United, realistic and pragmatic working atmosphere.

Secondly, in order to improve the service quality and qualification evaluation, the property management company has strengthened the consultation, collection and archiving of all kinds of materials, and made reasonable classification and archiving according to different departments, forms and properties, which greatly facilitated the timely consultation and utilization of the required materials.

Third, attach importance to participating in and carrying out various training activities. While actively participating in all kinds of trainings organized by the group company, according to the characteristics and nature of the company's internal work, we will regularly or irregularly carry out business trainings such as safety production, fire protection knowledge, gfd, etiquette and property standards, so as to improve the service awareness and professional quality of all employees. Fourth, pay close attention to the implementation of various rules and regulations and promote the rapid and effective development of work. In particular, we have made great efforts to effectively implement performance appraisal. At the same time, the managers of the assessment department should also accept the performance appraisal, which plays a role in mutual supervision. Since the implementation, the work style, service awareness, level and effective complaint handling rate of employees have been significantly improved.

3. Reduce personnel, save energy and reduce consumption, and obviously improve management benefits.

The leadership of property management companies clearly realize that only by strengthening internal management and increasing cost control (especially labor cost control) can we reduce the losses and improve the benefits of enterprises before launching outward business.

Procurement is the key link of energy saving and consumption reduction. Property management companies have implemented a strict monitoring system, which requires more than two people to purchase materials. For consumables purchased frequently, detailed supplier information and long-term supply relationship must be established. At the same time, administrators often do market research and try to find suppliers as much as possible. In order to improve the service, self-purchasing, purchasing or assisting in purchasing materials are adopted for paid service projects, so as to meet the interests of the entrusting party to the maximum extent.

In order to reduce the cost, it is required that the maintenance work can be carried out without replacing new parts. One person doesn't need two people, and an hour's repair will never take two hours.

Carry out the activities of repairing the old and recycling the waste, strictly control the office supplies, disassemble 2 or 3 waste mops for synthesis 1 reuse, and disassemble, clean and reuse some of the waste equipment that can be used. Also, don't turn on unnecessary lights, turn on less if you can, turn off the lights when people leave, and stop water supply in the contracted area, and use rewards and punishments to restrain them.

Second, the work of various departments

In order to further improve the work style of the property management company, improve service awareness, standardize the words and deeds of employees and improve work efficiency, the property management company has drafted a number of rules and regulations, involving labor discipline, environmental sanitation, meetings, training and other contents, so that all managers and employees have rules to follow in their daily work and achieved good results. In particular, the implementation of group performance pay has played an effective role in improving the enthusiasm, initiative and self-discipline of employees. At the same time, organize many different forms of inspections every month to ensure the implementation of various systems.

Because the property company not only shoulders the water and electricity supply of the community, but also shoulders the work under the jurisdiction of government functional departments such as comprehensive management and environmental greening, the outsourcing work is very important. Therefore, property companies actively communicate with government functional departments, straighten out various relationships, and successfully complete the tasks assigned by government departments such as streets.

The security department gave up the holidays and the rest time of various activities carried out by the company throughout the year, and enriched it to the most important position to ensure the safety of the community. Through the repeated training and education of the company and departments, we have established a good sense of service, promoted the enthusiasm and initiative of the work, and can find and deal with fire hazards in time. Facing the unfair behavior of customers, we can focus on the overall situation and realize the service image of property management companies.

The cleaning department not only strictly controls labor costs, but also saves costs on material consumption as much as possible, because the consumption of cleaning materials is a major expense of the property management company. Saving material consumption is the key to reduce the cost of cleaning department without affecting the quality of work. According to the energy-saving and consumption-reducing plan, the cleaning department will strengthen management and make good use of "people". Those that can be reused will never be replaced, and the high-cost cleaning solution will be used in strict accordance with the standard dosage. Who will lose the cleaning tools? The work of the engineering department is mainly to ensure the normal power supply and water supply of the community and the maintenance, appreciation and normal operation of the equipment managed by the property management company, and also to undertake the maintenance of water, electricity, heating and lighting in various public areas and office areas.

Through the active cooperation of employees of various departments and the concerted efforts of Qi Xin, the property management company has made great progress in all its work this year, and is advancing step by step according to the long-term plan of the leaders of the property management company. I believe that with the help and guidance of leaders at all levels of the group and the unremitting efforts of all employees of the property management company, the goal will be realized in the near future.

Third, the existing problems

First of all, the managers of property companies have a low starting point and insufficient ability. In the second half of the year, we should strengthen training and study to improve the professional quality and overall management level of managers. Second, the property management company has been established for a short time, with a low start and a short time. Just in the development stage, there is a gap with the large property management companies in this city. In the process of market development, we lack technical ability, management ability and competitiveness.

Third, the overall technical content of the staff is low. In the future personnel work, we should strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents.

Fourth, there is a lack of training, inflexible employment mechanism, few foreign exchanges and a poor understanding of the market situation. This requires vigorously introducing talents, rapidly improving market development capabilities, and adopting various distribution methods such as commissions to mobilize the enthusiasm of market development. These problems need the help and coordination of leaders at all levels of the group and the continuous efforts of the property company itself to solve them; Compared with other subsidiaries, there is still a certain gap in our work. Strengthen communication, learn lessons, continue to study and educate, create a better external environment and internal conditions for the future development of property companies, and consolidate the only way for the export-oriented development of property companies.

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