What kind of position is a property manager? what are you going to do？

The most important duty of property management is to balance the interests between owners and companies. For property management personnel, there are many things to do, and they must go deep into the grassroots and get to know the situation on the spot.

Communicating with the owners can not only understand the needs of customers, but also create a harmonious and humanized residential atmosphere. For subordinates, we should give them more training, full authorization, on-site supervision, and be their mentor during working hours.

Be friends in their lives. Middle-and high-level managers of property management often fall into the pressure of various requirements, indicators and demands while bearing and exerting pressure.

1.

Operating system

College degree or above in property management and other related economic management majors, more than three years experience in comprehensive property management and customer service, with corresponding property management knowledge, economic knowledge, real estate professional knowledge, financial knowledge and customer service.

Customer service knowledge. Familiar with relevant national laws and regulations, the company's various management systems, procedural documents, departmental business processes and customer service characteristics of various departments of the company, and advanced customer service concepts and services in the region or industry.

Process.

( 1)

Responsible for the construction of rules and regulations for the property management projects under management;

(2)

Formulate property management, service, budget plan and stage task decomposition, supervise the implementation and control the budget;

(3)

Responsible for property service management (facilities, materials, public security, parking lot, owner's decoration, sanitation and other services, etc.). );

(4)

Responsible for the implementation of customer satisfaction survey, customer service improvement (providing customer satisfaction value-added services) and customer complaint handling, and regular customer return visits;

(5)

Responsible for the maintenance of public relations, handle the relationship with developers, government departments, owners or users;

(6)

Responsible for the management of property charges, clear the charging items and service standards, and take measures to improve the charging rate;

(7)

Responsible for the management, selection, education, use and retention of supervisors.

2.

qualifications

( 1)

Bachelor degree or above, major in property management, public relations, enterprise management, etc. , with more than 5 years of work experience and more than 3 years of real estate project property management experience;

(2)

Understand the relevant national laws and regulations, fully grasp the various methods and skills of property services, and master the changes of owners' requirements for property services;

(3)

Strong leadership, planning, control, communication and influence;

(4)

Male is preferred, aged from 28 to 40.

3.

Salary and treatment of manager of property company

At present, it is difficult to measure the salary of managers in property companies with a number, which is caused by shortage. But the current market is: the average monthly salary of property personnel ranges from 2000 to 4000 yuan; Property managers can get it.

3,000 to 6,000 yuan. But this does not include all kinds of benefits, let alone the treatment of excellent property managers. It can be said that there is still a lot of room for salary growth.