Consequences of complaints against property management companies

Legal analysis: there are no adverse consequences, and the problem may be solved after the complaint. If the property fails to perform its obligations and acts against the owner's rights, the owner has the right to complain to the real estate administrative department of the local people's government at or above the county level.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 937 A realty service contract is a contract in which a realty service provider provides realty services such as maintenance of buildings and their ancillary facilities, management and maintenance of environmental sanitation and related order within the realty service area to the owner, and the owner pays the realty fee.

Property service providers include property service enterprises and other managers.

Article 942 A realty service provider shall, in accordance with the agreement and the nature of the use of the property, properly repair, maintain, clean, afforest and manage some owners in the realty service area, maintain the basic order of the realty service area, and take reasonable measures to protect the personal and property safety of the owners.

Property service providers shall take timely and reasonable measures to stop acts that violate laws and regulations such as public security, environmental protection and fire protection in the property service area, report to the relevant administrative departments and assist in handling them.