Experience of hotel front desk staff in the first half of the year

Time flies. It has been half a year since I came to the property department of xx Community in a blink of an eye. During this half year, I have been working at the front desk. Although not a very important position in the property department, I really learned a lot in the past six months, and then I was very happy. I want to know that a job that can make me happy is not worth 1000 yuan. After half a year's training, I also have some experience in this position at the front desk.

First, fulfill their duties and love their jobs.

With the development of Internet and communication technology, the tasks of our front desk are becoming less and less. In the past, no matter what problems the owners encountered, they first came to the property department in person and told us in detail where we were needed and why. As the front desk, it was still busy at that time, and a front desk was really too busy. Now we can hardly see the owners in our posts. Now a video phone can make the situation clear, and you can also directly launch the number of people and tools needed by the property department on WeChat official account, which is simply not too convenient. However, as a professional worker, no matter what happens, we must stick to our posts. As long as there is a master who needs us, we have an obligation to stay and work. Whenever and whoever receives it, I will ask with danger and gentleness what help I need. Love and dedication are the qualities we must have as front desk staff, so as to provide the most professional service for the owners.

Second, try to do your job well.

At work, we must learn to listen to all directions, look around and look for all the opportunities we can find. For example, in the process of answering the phone, record the key content of the call as much as possible, and then report it to the staff so that they can contact the owner as soon as possible without dragging their feet. When receiving the host, always smile, always pay attention to etiquette and posture, don't forget any reception steps, and ensure that you are the most professional receptionist. Even if there is no host, we should keep our spirits up and never be discouraged. Because the front desk is the first-line information of the whole property, it is a good front desk to act according to circumstances and make your own contribution.

Third, make a little progress every day.

Since I have worked at the front desk for half a year, the most terrible thing is not that there is no owner, but that I don't know what I am doing there all day and can't find an example of my work goal. This is absolutely impossible. It is not only suitable for the front desk staff, but also suitable for any professional workers, who have enough understanding of their job responsibilities. Make progress in work every day. It doesn't matter if the progress is not fast. As long as you make a little progress every day, you can gradually become an excellent employee, the object of praise from colleagues and the object of praise from leaders.

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