Summary of property project work

Model essay on summary of property project work

A period of work ended inadvertently. I believe that everyone has gained a lot since this time. At this time, how can the most critical work summary fall! How should I write a work summary? The following is a summary essay of property project work that I have compiled for you, hoping to help you.

Work summary of property project 1 1. Successfully complete team formation, rationally integrate human resources, effectively carry out training work, strive to improve cohesion and combat effectiveness, and realize a smooth transition of team building from initial stage, running-in period to normative period.

On March 1 day, 20**, I was assigned by the company leaders to work in the city sunshine project management department. At first, the project was based on the local area and recruited personnel through multiple channels. Before the handover in late April, the personnel formation work was basically completed. After a year of training, running-in and experience, employees have moved from turmoil to stability. The Project Management Department currently has 65 employees and 20 backbone personnel, with the backbone personnel holding rate of 85%, and organized 90 trainings for various employees, with the training coverage rate reaching 65,438+000%.

On July 16 this year, due to the negligence of the construction unit, a heavy rain in the evening caused a lot of water leakage in the basement of the community. The project management department immediately launched the emergency plan for flood control, and all the staff at the scene cooperated sincerely and used sandbags to divert water. The rescue work continued until late at night without causing any economic and property losses. 1 65438+1On October 22nd, the sewer pipe in the residential area/building kloc-0/unit1was blocked, and the dirty water overflowed to 20 1 room. Due to the limited manpower of the construction party, in order not to affect the sales of the sales department, the project management department immediately took measures to transfer personnel from the engineering class, cleaning class and maintenance team to clean up. After several hours of dredging. These examples fully reflect the enthusiasm of employees and the idea of "ownership". In September, with the completion of the integration of community, business and sales personnel, a United, cooperative and centripetal team gradually formed.

The second is to reduce staff and increase efficiency, save energy and reduce consumption, increase income and reduce expenditure, continuously raise the charging rate, and complete the annual economic indicators.

1. In terms of fees: in daily work, including off-duty hours and holidays, our project personnel send "payment notice" to the door by telephone and SMS, and then send registered mail to collect all the fees for the next step, and actively try to ensure the rate increase. 1 1 The medium rate has reached 95.6%.

2. In terms of material procurement: the project adheres to the principle of proximity, low price and high quality to develop local suppliers and control costs.

3. Reducing staff and increasing efficiency: By outsourcing cleaning team, integrating the staff of housing, commerce and sales departments, and recruiting 50 or 60 personnel to supplement the order maintenance team, the labor cost is saved by about 270,000 yuan;

4. Energy saving and consumption reduction: by controlling the turn-on time of courtyard lights, landscape lights, unit lights and corridor lights, adjusting the turn-on times of fluorescent lamps in the basement, and turning on a transformer to reduce reactive power loss, energy consumption is saved by about 6,543,800 yuan+0.7 million yuan;

5. In saving consciousness: through training, the consciousness of "saving glory" has been established in the hearts of all employees. In June this year, through many consultations with the construction party, it successfully took over its elevator car protection measures, saving nearly 10 thousand yuan; In July this year, after the rain grate at the entrance of the underground garage was crushed by a heavy truck, the engineering class used their brains to make a temporary rain grate by themselves, which not only avoided damaging the owner's vehicle, but also saved nearly 1,000 yuan in cost.

Based on the principle of "excellent service and fine management", we have carried out various services and management work, and achieved some achievements, but also exposed some shortcomings.

Summary of Property Project Work In the past 2 1 year, with the care and help of organizations and leaders at all levels of the head office and the understanding and support of all the brother units, the management team of the property company and all the staff of the project department have made unremitting efforts to achieve the goals set at the beginning of the year. The work of the project department of the property management company this year is summarized as follows:

I. Operation and management

1. Improve various rules and regulations and establish internal management mechanism. The management team of the property management company always regards improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. To achieve this goal, quality service is the fundamental foundation. Therefore, based on the principle of seeking truth from facts, we have established a series of job quality standards, performance appraisal system, employee reward and punishment regulations, duty manager system, merchant return visit system, complaint reception and handling system, office fund management system, salary management system, attendance system, meeting system and so on, which meet the needs of market economy development and company development. Check nearly 20 rules and regulations, such as implementation system and employee training system, and strengthen inspection and implementation, so that all work can be carried out in a planned, orderly, well-founded and purposeful manner; At the same time, in order to establish a perfect internal management mechanism, we have studied and visited Changle Park, Yindu, Telecom, China Construction Bank and other property companies by means of "going out and bringing in". On the basis of drawing lessons from advanced management experience and combining with the actual situation of the Bank, the functions, roles and work scope of the management team and various management positions in various departments are clearly defined, so that the work is refined to everyone and the enthusiasm, initiative and creativity of each position are promoted.

2. The project department of the company is United and pragmatic, and the service awareness has been significantly improved. Only by continuously improving the service quality can the project department of the property management company meet the needs of merchants and owners to the maximum extent, steadily increase the property income and establish a good corporate image. We start with ideological and political work, give full play to the exemplary leading role of Party members and trade union activists, lead all employees to change their concepts, carry out theoretical study and strengthen business training, so as to continuously improve employees' service awareness and their own quality, and require company leaders and managers at all levels to often go deep into the grassroots to do a lot of answering questions, thus forming a United and pragmatic working atmosphere throughout the company; Secondly, in order to improve the service quality and qualification evaluation, the property management company has strengthened the consultation, collection and archiving of all kinds of materials, and made reasonable classification and archiving according to different departments, forms and nature, which greatly facilitated the timely consultation and utilization of the required materials; Third, attach importance to participating in and carrying out various training activities. While actively participating in all kinds of training and study organized by joint-stock companies, according to the characteristics and nature of the company's internal work, we will regularly or irregularly carry out business training such as flag-raising ceremony, safety production, fire protection knowledge, gfd, etiquette, equipment principle and property standards to improve the service awareness and professional quality of all employees; Fourth, pay close attention to the implementation of various rules and regulations and promote the rapid and effective development of work. Especially in the effective implementation of performance appraisal salary, we have made great efforts. At the same time, the managers of the assessment department have to accept the performance appraisal system, which plays a role in mutual supervision. Since the implementation, the work style, service awareness, level and effective complaint handling rate of employees have been significantly improved; Another example is that after the implementation of the "morning meeting system", the problems arising in the early stage and the work arranged for the day will be specifically implemented to the relevant responsible persons at the daily morning meeting, requiring that what can be completed on the same day must be completed on the same day, finding out the reasons for what cannot be completed, and making plans to complete it within a time limit, which obviously speeds up the work efficiency of various departments, changes the bad habit of being lazy, scattered and slow, and plays a vital role in rapidly improving service awareness, minimizing complaints and effectively carrying out work.

3. Reduce personnel, save energy and consumption, and improve management efficiency. The leaders of property companies clearly realize that only by strengthening internal management and increasing cost control (especially labor cost control) can the losses of enterprises be reduced and the benefits of enterprises be improved. Procurement is the key link of energy saving and consumption reduction. Property companies have implemented a strict monitoring system, requiring more than two people to purchase materials. For consumables purchased frequently, detailed supplier information and long-term supply relationship must be established. At the same time, the staff of the Finance and Administration Office often do market research and try to find suppliers as much as possible. In order to improve the service, self-purchasing, purchasing or assisting in purchasing materials are adopted for paid service projects, so as to meet the interests of the entrusting party to the maximum extent. Secondly, through the reduction of staff, reduce the labor cost of enterprises.

Thirdly, in order to reduce the cost, the manager on duty and the night watchman canceled the fast food meal and provided it by the staff, which reduced the cost by more than 65,438+100000 yuan. In addition, it is required that the maintenance work can be repaired or not, and one person does not need two people to do it, and it will never be repaired for two hours in an hour; Fourth, carry out the activities of repairing the old and recycling the waste, strictly close the office supplies, disassemble 2 or 3 waste mops into 1 for reuse, and disassemble and clean the usable parts of the waste equipment for reuse. Also, don't turn on the lights that don't need to be turned on, turn off the lights when people leave, and stop the water supply in the contracted area, which is constrained by rewards and punishments; Fifth, sealing, repairing doors and windows, hanging door curtains and other insulation measures. Strengthened, nearly 40 old fan coils were installed, and hundreds of fan coils were repaired and cleaned, which enhanced the exhaust efficiency of wharf facilities and saved a lot of fuel. According to statistics, by adopting various energy-saving measures, the cost of low-cost stalls and materials has been reduced by nearly 80,000 yuan, the cost of oil has been reduced by 220,000 yuan, the expenses of employees' meals, office expenses and washing expenses have been reduced by nearly 200,000 yuan, and the wages and surcharges have been reduced by 654.38 million yuan, thus achieving the purpose of reducing costs and increasing efficiency.

Second, the work of each department and office

In order to further improve the work style of property management companies, improve service awareness, standardize employees' words and deeds, and improve work efficiency, the management office presided over the drafting of more than a dozen rules and regulations involving labor discipline, environmental sanitation, meetings, training and so on. , so that all managers and employees have rules to follow in their daily work, which has played a good role, especially the implementation of the performance pay assessment system, which has played a practical role in improving the enthusiasm, initiative and self-discipline of employees.

Because the property management company not only undertakes the water, electricity and heating supply of the building, but also undertakes the work under the jurisdiction of government functional departments such as comprehensive management, family planning and environmental greening, the outsourcing work is very important. Therefore, the management office actively communicated with government functional departments, straightened out various relationships, successfully completed the tasks of family planning, sewage discharge, greening and so on arranged by government departments such as streets, and completed the work of parking fees, property qualification, secondary water supply and so on.

The management office has also done a lot of work in assisting the management team to strengthen internal management, and cooperating with the party, workers and league organizations to carry out political and ideological education, study and training, cultural and sports activities, workers' congresses, and internal and external publicity. (For example, make five 8-square-meter billboards, blackboard newspapers, banners, etc. ). At the same time, we have urged and assisted family planning, procurement, warehouse management, staff meals and other management personnel to do related work. It ensures that there is no violation of the family planning policy throughout the year, ensures the transparency of all procurement links, strictly controls the use of materials, regulates inventory management and the quality of employees' meals, and creates favorable conditions for the smooth development of all work. In order to welcome the audit of Beijing Zhong Rui Certified Public Accountants, the finance department gave up the rest, prepared various materials and checked last year's accounts four times. After the company replaced Xi Anshima Office, all the staff in the finance department gave up their rest again and successfully completed the re-audit work.

Summary of Property Project Work in 3-20xx Under the guidance and strong support of the company's leaders, in accordance with the company's work requirements, in line with the property service tenet of "Your satisfaction is our eternal pursuit", the company's management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality first" and the company's development goal of "improving the level, creating benefits and building brands",

I. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

Second, staff training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff, combined with the actual situation in the work, we will focus on the following training: the classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and rust treatment.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7F- 16F, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hours of 1 1F and 16F, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards. In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

Fourth, the greening work

There are about xxx green plants purchased, and the office and lobby grow in general. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plant pests. Most of the plants in the elevator hall die, and some barely survive but have no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time.

Verb (abbreviation of verb) pest control

According to the instructions of the street on the work of creating a national sanitary city, cleaning has completely destroyed the building, which conforms to the national sanitary regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results.

Six, the problems in the work

1. The oil pollution generated by cars in the surrounding parking lot cannot be effectively removed.

2. There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3. The hygiene of pharmacies can't meet the standard in winter and snowy days. You can consider buying a self-propelled automatic washing machine, which will improve to some extent.

4. After the building was put into use for two years, the waterproof, oil-proof and anti-fouling ability of stone decreased. In order to prevent water stains, weathering and other diseases, it is planned to protect the stone materials in the bathroom and lobby floor.

5. The cost of replacing some high-frequency equipment and cleaning equipment will increase to a certain extent under the condition of ensuring the hygiene standards. In order to ensure the sanitary standard of elevator carpet, the vacuum cleaner vacuums every xx minutes as required, and the vacuum cleaner is turned on and off nearly xx times a day.

The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders and the efforts of all cleaning staff, 20xx will have better performance.