How to evaluate the property customer service staff? What are the aspects of assessment?

Evaluate property customer service personnel: service attitude, problem-solving ability, and assessment step by step.

1, service attitude

Evaluate the service attitude of employees, including politeness, patience, friendliness and helpfulness. This can be evaluated by customer satisfaction survey, customer feedback and complaint handling.

2. Ability to solve problems

Evaluate the ability of employees to solve problems, including accurate understanding, quick response and effective solution to customer problems. This can be evaluated by problem solving rate, processing time and quality of processing results.

3. Step by step evaluation

The appraiser evaluates the appraisee from the aspects of work attitude, work performance and economic indicators, and interviews the appraisal results with the appraisee, and both parties confirm and sign.

Brief introduction of property manager and training objectives:

Brief introduction of property manager

Property manager refers to the person who provides services for owners and users through professional maintenance and management of buildings and their supporting equipment, facilities and sites, as well as maintaining environmental sanitation and public order in relevant areas according to the property management service contract.

Property manager refers to the person who manages the houses and their ancillary facilities put into use and provides various comprehensive paid services to the owners and users. Property management personnel must have a high school education or above, have certain observation ability and strong expression and calculation ability, and are one of the occupations that implement employment access.

Second, the training objectives

This major trains students to adapt to the needs of socialist market economy construction, develop morally, intellectually, physically and aesthetically, master the basic theory, knowledge and skills of property management, and master the qualitative and quantitative analysis methods of property management.

Familiar with the relevant principles, policies and regulations of China's property management and the practices and rules of international business management, with strong ability to analyze and solve practical problems of property management.