Responsibilities of the reception post at the front desk of the hotel

Responsibilities of Property Reception (10)

In daily life and work, job responsibilities play an increasingly important role, and formulating job responsibilities can maximize the scientific allocation of labor and employment. I believe many friends are very upset about their job responsibilities. The following are the responsibilities of the property reception desk that I have carefully arranged. Welcome to read the collection.

Responsibilities of the property front desk reception post 1, responsible for the reception work and making a good visit registration;

2. Handle check-in and decoration procedures for operators, and handle operators' consultation, complaints and return visits;

3. Responsible for the collection of simple fees such as property fees;

4. Skillful use of office software and team spirit.

5. Have affinity, strong sense of service, clear thinking and strong language expression ability.

Responsibilities of property receptionist: 2 1. Accept customers' inquiries and complaints, answer customers' inquiries and complaints, keep records, inform relevant personnel of the problems to be handled in time, and track the results.

2, according to the requirements of system documents, check-in formalities for residents, guide residents to fill in check-in information, regularly sort out, check and register information and submit it to the reference room for archiving.

3, responsible for home decoration procedures, according to the provisions, collect relevant information, strictly review the decoration construction team qualification and effective certificates of decoration workers, for decoration construction personnel to handle decoration permits and temporary passes, and make records.

4. Be responsible for the registration of mails and documents.

5. Report to the department head every month and communicate with colleagues regularly.

6. Responsible for the maintenance and service return visit of the management office, and record the return visit in detail in time.

7. Complete other tasks assigned by superior leaders.

Responsibilities of the property reception desk: 3 1, answering consultation and maintenance calls and conveying work to relevant departments;

2. Issue maintenance orders and track maintenance matters; Summarize the warehouse picking information;

3. Receive all kinds of customers and visitors, deal with their difficulties and requirements in the building in time, and provide corresponding services and necessary assistance;

4. Recovery, counting, recording and reporting of temporary access cards;

5, VIP reception, provide etiquette guidance services;

6. Keep the reception desk and countertops clean, tidy, free of dust and stains. The telephone, printer and other equipment used at the front desk are placed in an orderly manner;

7. Complete other tasks assigned by superiors.

Property front desk reception responsibilities 4 1, responsible for answering the front desk service hotline and telephone transfer, making telephone consultation, carefully recording and conveying important matters to relevant personnel, without omission or delay;

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;

4. Responsible for express delivery and accurate booking of air tickets and train tickets;

5. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );

6. Assist employees to copy and fax;

7. Maintenance of employee attendance system, attendance statistics and management of outgoing personnel;

8. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.

Responsibilities of property receptionist: 5 1. Responsible for answering all kinds of telephone calls for repair, consultation, service and complaint of Hong Kong property, and transferring, registering and tracking them in time as required. Responsible for daily maintenance report, maintenance report record, maintenance report release, maintenance report and tenant information collation.

2. Be responsible for handling the pass for foreigners to enter and leave the property, and assist in handling all kinds of property-related vouchers.

3, responsible for answering, receiving and preliminary follow-up customer complaints or suggestions, do a good job of registration, timely inform full-time staff to deal with.

4, responsible for receiving all kinds of emergencies, and promptly notify the department head and company related personnel.

5. Assist in maintaining and ensuring the normal operation of office facilities and equipment, such as fax machines, photocopiers, meeting rooms and access control systems.

6. Other tasks assigned by superiors.

Responsibilities of property front desk receptionist 6 In order to standardize front desk management, improve the overall image of the company and better serve our customers and friends, this responsibility is formulated.

I. Department Management

1, the front desk clerk is directly under the office management, and other department heads and managers have the right to supervise and manage.

Second, the work content

1, always stick to the front desk, abide by the company's rules and regulations, do your job well, and do not leave at will;

2. Be responsible for the reception and registration of daily visiting guests, and be decent and polite. When receiving a strange visitor, first ask the reason for the visit to see if it is irrelevant according to the reason, or you need to find relevant personnel of the company to receive it;

3. Answer and transfer calls in a timely and accurate manner. Mandarin is standard, polite, concise and clear;

4. Take the initiative to follow up and greet the company leaders;

5. Actively communicate and coordinate the relationship between various departments and report the work beyond the scope of authority in time. Manage the front desk equipment, report to the relevant personnel in time if the equipment is abnormal, and deal with it in time;

6. Keep the front desk clean and the reception area clean;

7. Duty service: responsible for the banquet service of the box on the second floor of the comprehensive building and the duty of the leisure club on the third floor.

Third, the form of documents.

1, smiling, standing upright, neatly dressed, clean hair, civilized and generous speech, elegant and fresh makeup;

2. It is forbidden to play during working hours, and it is forbidden to gather people to chat and talk loudly;

3, pay attention to civilized office, it is forbidden to chat online.

Property front desk reception responsibilities 7 1, responsible for answering service calls and receiving on-site visitors;

2. Go through all relevant formalities;

3, the owners, tenants or merchants consultation, repair or complaints and other issues truthfully recorded, classified, handed over to the relevant departments responsible for handling;

4, responsible for the implementation of complaints, repair, etc. , tracking and return visit;

5. Assist superiors to conduct customer satisfaction surveys regularly and collect feedback information in time.

Responsibilities of property receptionist 8 1, strictly abide by the rules and regulations of the group and the property company;

2, responsible for receiving calls, visits, repair work;

3, responsible for accepting complaints from merchants and households, matters that need to be transferred to relevant departments for handling, transfer, supervise the handling process and results, and make relevant records;

4. Responsible for the sales of apartment tenant access cards;

5. Be responsible for the collection and verification of data for temporary residence permits of apartment tenants;

6. Be responsible for updating the account of entry, exit and forced exit of merchants and residents;

7. Responsible for the management of vacant house keys;

8. Responsible for the management of market broadcasting;

9, obey the leadership, complete the work assigned by the superior leadership.

Property front desk reception post 9 responsibilities 1, responsible for opening and locking doors of sales lobby, apartment lobby and film and television hall, switching equipment of film and television hall and daily maintenance.

2. Be responsible for the lighting of sales hall, apartment hall and swimming pool.

3. Be responsible for the room check-in, cooperate with the cashier to collect the house deposit and register the contact number of the guest.

4. Answer internal and external calls, book rooms and consult guests.

5, familiar with the room price, location, room advantages and disadvantages and equipment operation, accurately grasp the room status, skilled check-in procedures, improve the room occupancy rate and occupancy rate.

6. After accepting the guest's reservation, inform the room attendant to turn on the room air conditioner, check the room's sanitary condition, and make preparations for opening the room.

7. Pay attention to gfd, be familiar with the functions and prices of various departments in the clubhouse, and answer the guests' inquiries patiently and appropriately.

8. Do a good job in public security networking and accept public security registration and inspection.

9. Be responsible for filling in the business report and room status and reporting it to the office.

10, give full play to work initiative, and complete various tasks assigned by superiors.

1 1, carefully record the work handover.

Responsibilities of the property receptionist 10 1, answering business calls, registering feedback items, and following up the processing results;

2. Assist the owner to handle the delivery and decoration procedures;

3. Handling the collection, agency and entrustment business within the business scope;

4. Coordinate internal and external resources to help implement customer special services;

5. Other matters assigned by the leaders.

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