Self-evaluation of property customer service

Self-evaluation of property customer service (5 selected articles)

In study, work or life, we have all tried to write self-evaluation. Self-evaluation is a process of self-diagnosis, self-adjustment and self-improvement. Do you know how to write a self-evaluation is correct? The following is the self-evaluation of property customer service (5 selected articles) I collected for you for your reference, hoping to help friends in need.

Property customer service self-evaluation 1, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

Second, take the initiative to learn, adapt as soon as possible, quickly get familiar with the environment, actively consult with leaders and colleagues, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.

Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.

Five, do a good job of answering the phone, refused to sell the phone, the important phone in a timely manner to the relevant departments, such as no one answered, do a good job of registration, timely report to the relevant departments or relevant personnel.

Property customer service self-evaluation II. I have worked in a property management company for more than a year. Looking back on this year's work, I have gained a lot. I have learned a lot from my professional ability to my ability to deal with people. In the past year, I served the non-local residents of the development zone with a pragmatic attitude and enthusiastic service concept. I earnestly complete every task assigned by the leader, do my own job in a down-to-earth manner, enthusiastically solve problems for outsiders in the development zone and be a good leader. This year's work is summarized as follows:

First, study hard.

I am still very young, and I have just stepped into the most important position. I lack working experience in many things. Due to my negligence in the transfer of non-local residents, I may have adverse consequences. Therefore, I often ask old comrades for advice at work, listen more, think more and ask more questions at work, and practice more and sum up experiences and lessons by myself. Help colleagues to do more things outside their own jobs, so as to improve their professional level quickly, be competent for the work arranged by the leaders as soon as possible, constantly sum up and innovate in their work, and improve their working ability and efficiency. Ideological awareness and political literacy should also be improved. Although we are faced with migrants every day, it is precisely because of this that I should truly interpret the relevant policies of the state to the migrants in the development zone, so that they can know, understand and understand the policies, make correct choices in their work and life, make their lives happier and have more confidence in our work.

Second, work hard.

In the daily work, conscientiously complete their own work, down to earth. The work of transferring to non-household registration is complicated and there are many repetitive things. Sometimes the same thing will be repeated many times every day, so be patient at work and don't have negative emotions. What we do is window work, representing the image of the government and the development zone. If there are negative emotions, it will not only hurt the hearts of non-local residents, but also affect the image of the development zone in the hearts of non-local residents. Therefore, in my work, I strive to be proactive, meticulous and meticulous in handling every little thing in my work, so as not to drag my feet, ensure the smooth development of daily work, adhere to civilized service, treat people warmly and carefully collect daily office materials. Remember what to remember, record important things and prepare reports. Accurate statistics of all kinds of data should be well-documented and well-documented. When leaders need it, they can quickly find data and clarify the source of data. Do a good inventory every day, sum up your imperfections seriously, and don't ask the same question twice. After finishing my work, I will actively help other colleagues and create a good working atmosphere for the company based on the principle of doing more and talking less.

Over the past year, I have gradually grown and matured in my work and study, but I am far from enough in transferring to a non-household registration. In the future, I will devote myself to all the work of transforming the development zone into Africa with a positive working attitude and full enthusiasm, do everything in a down-to-earth manner, strive to complete all the tasks assigned by the leaders, and do my bit for transforming the development zone into a harmonious and stable life.

How time flies! I have been working in the wool trade center for a year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

In retrospect, it seems that it happened when I first applied for the customer service position of the property management company of the Chamber of Commerce, but now I have changed from an ignorant newcomer to a customer service staff with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't understand customer service, and feel simple, monotonous or even boring. They just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year.

1. Handle the formalities and certificates for customers' decoration, and file the information, files and keys of merchants. Among them, it should be distinguished that the AD area on the first floor, the AD area on the second floor and the ABCD area on the third floor belong to the government, most of the first floor and the second floor belong to Chen Guide, a few belong to the merchant rudder, and some belong to private owners.

2, familiar with all aspects of information, including the owner, decoration units, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. You should be familiar with how to make, send and file letters and documents, and how to use single letters sent by Guide Company, Suntech and Maozhi Office, notices for rectifying paragraph order, warm tips, article release notes, small construction orders, large decoration materials and maintenance orders.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. For those who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties in their work. With the help of leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should always put your work first and keep smiling, because you represent not only your personal image, but also the image of the company. Try to keep smiling service, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette such as reception etiquette and telephone etiquette.

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the wool trade center here, I deeply realize that details should not be ignored or sloppy. Whether it's every line and punctuation when reading official documents, or the refined and hygienic service that leaders emphasize without dead ends, I deeply realize that only by going deep into the details can we get rewards from it. Details bring benefits and details bring success.

I have developed my talents in my work and study. When I try to finish every job, I get my support and affirmation. I remember that during the woolen trade fair, in order to do a good job, our customer service department, engineering department and security department all worked overtime in these four or five days to do their jobs well. Although very tired, they all reflect the unity spirit of our customer service center. This shows that everyone is full of passion for their work. As for the computer maps of the ABCD area on the first and second floors of the whole wool textile trade center, I will treat them seriously and responsibly, and try my best to do all the work better one by one.

In the new year of xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen my work in the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the ability of document production and expand various work skills, such as learning the operation of some new computer software and how to answer customers' questions.

6. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

7. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very happy to come to the big family of wool trade center. The cultural concept and working atmosphere of the property management company unconsciously infected and promoted me. Let me study at work, grow in my study, and determine the direction of my efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Self-evaluation of property customer service 4 just came to the company, because I had little contact with the property industry before, and I felt that my colleagues in this position had done very well before. I feel an invisible pressure, and I doubt whether I can do it well. I'm a little insecure, and I'm always afraid that I can't do it well or make a mistake. Because there are many things and some company affairs are not very familiar with. So I know I didn't do well at first.

But I am lucky to have the help of my colleagues and the encouragement of my friends, so that I can make progress step by step, adapt to my present job and love it. I am grateful to the office leaders and colleagues for their guidance and help, and thank them for reminding and correcting my mistakes in my work.

At work, I realized that I should always grasp my job responsibilities and deeply understand the important role of this post as a link between the preceding and the following. We should do a good job in secretarial, staff, coordination, service, liaison and other specific work. Always remind yourself that you must have a high degree of professionalism, abide by company discipline and improve work efficiency.

During this period of work, I deeply feel that my work experience is insufficient and I can't complete the tasks assigned by the leaders well. And the current working ideas are not very organized. However, I believe I can do better in my future work.

Therefore, I made a work plan. First of all, cultivate a hard-working attitude, organize more relevant information every day, and be a good leader's assistant. Find pleasure from work, make yourself love this job more, and do a good job in word processing for the company. Master the basic methods of recording and provide first-hand information for business. Cultivate your habit of being good at communication and make a good window for the company. Treat people with sincerity, save company expenses and improve work efficiency.

But I still hope that leaders can often point out my work and shortcomings in my work, so that I can improve and improve my working ability in time. Willing to accept the long-term test of leadership. And I suggest that all members of the company can trust each other, help each other, communicate with each other and learn from each other.

I became a probationary employee of the company on October 23rd, 20xx 10. At present, I am working as an office word assistant, responsible for word processing in companies and offices. After the probation period, I applied to become a full-time employee of the company according to the company's rules and regulations for the following reasons:

1. Because my present job is the same as my previous job, I can get familiar with my job quickly, hoping to get recognition from the company as soon as possible, so as to carry out my work more actively and deeply.

2. At present, my abilities in all aspects still need to be improved. In order to develop my ability and improve my work ability, I need to set short-term and long-term goals for my personal development, but I can't start with this under the premise of unstable jobs.

3. The expenses in all aspects of life are relatively high. At present, I have just joined the company, and my salary has been discounted before I become a regular employee. I hope to make ends meet as soon as possible, solve my worries and devote myself to my work.

First of all, thank you for giving me an opportunity for personal development and learning. I have been working hard, being bold in management and having a strong sense of responsibility since I started working on xx 7th, xx. Familiar with the basic situation of the environment and related work in the shortest time, able to cooperate with colleagues and cultivate mutual team consciousness. Be good at finding problems in work and dealing with them quickly and effectively. Cooperate with the manager to handle daily affairs, and take the initiative to undertake various arduous tasks when encountering difficulties. The recent work report is as follows:

1. Train employees to learn the Regulations on Property Management and the Measures for the Administration of Residential Interior Decoration.

2. Cooperate with the manager to recruit administrators and cleaners.

3. Cooperate with xxx garden property management scheme and post system.

4. Cooperate with and supervise the installation of public facilities.

5, cooperate with the engineering department to deal with the problems existing in the community.

6. Complete the relevant forms of each department of the service center.

7. Complete the establishment of archives of all departments of the service center.

During these two months' work, I learned a lot of knowledge and benefited a lot. At the same time, I thoroughly and comprehensively studied the company's corporate culture and service concept. Perhaps my work performance in the past two months is not very satisfactory to the leaders, and there are still some shortcomings in the management major, but I will definitely work harder in the future. I believe that under the care of this big family, I will be able to thrive and make a difference, and do my best for the development of the company. At the same time, I hope the company can provide me with an independent stage to show my management ability with a brand-new management model.

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