Tianjin property classification management: property fees can be publicized and publicly called.

In order to further strengthen residential property management and comprehensively improve the overall level of property services, recently, the Municipal Bureau of Land and Housing issued opinions on the implementation of hierarchical management of residential property services. At the same time, the property service enterprises can publicly call the owners who owe property fees.

The service level is linked to the property fee.

Residential property management services include basic services of property management and daily operation and maintenance management of electromechanical facilities and equipment. According to the "Opinions", the basic services of property management in residential quarters are subject to the "double four-level" standard. That is, according to the basic service content and standards, it is divided into four service levels: one, two, three and four, and each service level is divided into four service standards: excellent, good, qualified and unqualified.

Different service levels implement different payment standards, and the service standards or maintenance management standards reached by each service level are determined according to the annual assessment results. The evaluation adopts a percentage system, in which the weight of basic services of property management is 60%, and the weight of daily operation and maintenance management of mechanical and electrical facilities and equipment is 40%. The comprehensive score of different service levels above 90 points (including 90 points) is excellent, between 90 points and 80 points (including 80 points and excluding 90 points) is good, between 80 points and 60 points (including 60 points and excluding 80 points) is qualified, and below 60 points is unqualified.

The property management area is not equipped with elevators, fire fighting and other electromechanical facilities and equipment, and only the basic services of property management are evaluated. Before the end of each year 1, the Municipal Bureau of Land and Housing Management will publish the summary evaluation results to the public as an important basis for the credit rating of property service enterprises and the judgment of the people's court in handling cases involving property management service fees.

Key service projects are subject to one-vote veto.

In the assessment year, if any of the following circumstances occurs in the property service project, the annual assessment result is unqualified: a major accident occurred in the assessment year; Due to the responsibility of the realty service enterprise, a major group or leapfrog petition event is triggered, which affects social stability and normal social order and causes adverse effects; Due to the responsibility of the realty service enterprise, it has been exposed by the media and caused adverse effects in society; Hire a person without corresponding qualification certificate as the project manager; The elevator fails to carry out the annual inspection within the time limit; Failing to return the decoration deposit and other refundable expenses in time as agreed; Misappropriation of special funds for housing maintenance and emergency rescue; After being publicly notified by the Municipal Bureau of Land and Housing Management or the District and County Housing Management Bureau, it was not rectified in time, and it was publicly notified 3 times (including 3 times) within one year; When withdrawing from the project management, the withdrawal procedures and corresponding obligations are not fulfilled in accordance with the policies and regulations of Tianjin Property Management; And other serious bad behaviors.

Dynamic management of property qualification.

The city will fully implement the publicity of property services. In the property management community, all the publicity columns of policies and regulations, management regulations, community affairs, property service suggestion box and owners' committee work suggestion box should be set up. Service content, service standard, charging standard, motor vehicle site occupation fee, maintenance fund use, etc. It will be fully publicized to the owners, and they will take the initiative to accept supervision.

Strictly implement the annual evaluation and publication system of credit rating of property service enterprises, and increase the supervision and punishment of property service enterprises that violate the rules and regulations. Check the qualification conditions of enterprises according to law, and if they do not meet the corresponding qualification conditions, re-check the qualification level of enterprises, and shall not undertake property management projects within one year, and shall not be promoted to the qualification level. If a realty service enterprise violates laws and regulations, it shall revoke its qualification certificate according to law.

The annual evaluation results of residential quarters managed by property service enterprises are all qualified, and the excellent and good rate is over 80%, or the enterprises will commend and encourage those who actively undertake social responsibilities and make contributions to strengthening the property management of residential quarters. Establish a regular review system for the qualifications of property service enterprises, downgrade or cancel the qualifications of those who do not meet the original corresponding qualifications, and improve the market exit mechanism of enterprises.

Many comprehensive measures

Improve the collection rate of property fees

The city will improve the collection rate of property management service fees through comprehensive measures such as strengthening education guidance, strengthening administrative constraints and strict legal investigation, so as to provide a strong guarantee for promoting a virtuous circle of property services.

The owners who are in arrears with the property fees will be collected at home, and the owners and property service enterprises who refuse to pay the property fees will be publicized through the community property affairs bulletin board, and the owners will be publicly urged to pay. If the residential area managed by the realty service enterprise is rated as qualified or above by the district/county housing authority, the evaluation result will serve as important evidence for the people's court to determine that the realty service enterprise has fulfilled the realty service contract.

When dealing with second-hand houses in residential quarters, real estate agencies or housing transaction agencies will send reminders to both parties when printing the Tianjin Real Estate Sale and Purchase Agreement. The seller of the property shall pay the property management service fee in full before going through the registration formalities of house ownership transfer, and inform the property buyer.

(The above answers were published on 2015-12-14. Please refer to the actual situation for the current purchase policy. )

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