I work in a property management company. Because a family's house was leaking and the situation was urgent, most of the employees were dispatched on the same day. The problem has been solved.

One. If there is a flood in the community, the personnel who receive the report should take measures to reduce the property loss of the community equipment as much as possible and notify the relevant departments. After receiving the flood accident report, the following work should be done:

1. Immediately notify the head of the maintenance department to arrange maintenance personnel to rush to the site for inspection, find out the cause of water leakage, and notify other departments to assist in disaster relief according to the site conditions, so as to minimize the losses.

2. Find the corresponding supervisor as soon as possible and close the valve.

3. If the flood is caused by water pipe rupture and water leakage, it should be repaired urgently.

4. If the flood is caused by rainstorm, all manhole covers and drainage covers should be opened for drainage as soon as possible.

5. Make sure all water pipes are unblocked.

6. Block the source of the waterway with sandbags and change its flow direction.

7. If elevators are installed in the building, please lift all elevators to high places and turn off the power supply to avoid losses.

8. Clean the flooded area with mop, broom, water pump or other equipment.

9. Take photos of the lost property for reference.

10. Protect the site. After finding out the cause of the accident, write a written report and report it to the general manager within 24 hours.

Two. Emergency plan for rainstorm

1. front desk customer service of the management office: answer all kinds of emergency repair reports and quickly feed them back to the corresponding departments of the service office.

2. Maintenance Department: Check in advance whether the drainage of each drainage ditch is smooth and whether there are sundries blocking the drainage ditch. If there is any jam, notify the cleaner to clean it up in time. (Special inspection must be conducted on drainage facilities before the rainy season every year)

3. Public Order Department: (raincoats, rain boots and other rain-proof tools are necessary)

(1) Check the rain situation and contact relevant departments in time to take precautions.

(2) Check the key flood discharge areas in the park, so as to organize other departments to rescue in time.

4. Cleaning department: do a good job of rain protection in the area under its jurisdiction. Cooperate with the engineering department to ensure that the public facilities and equipment in the park will not be harmed by the water running incident.

5. Other countermeasures

(1) Project managers and department heads should carry walkie-talkies or mobile phones with them to keep smooth communication. During the rainy season in summer, pay more attention to the weather changes and keep abreast of the weather conditions. If there is a rainfall forecast, make corresponding arrangements in time and inform employees to arrive at their posts in advance.

(2) The warehouse shall prepare corresponding equipment and necessary tools for treating running water, such as raincoats, rain boots, water pumps, rags, buckets, dustpans, mops and brooms. , which can meet the water demand of more than 10 people. In winter, snow removal tools and anti-skid items such as brooms, snow shovels, plastic shovels and sand should be prepared in advance. Do a good job in the maintenance of tractor snow removal tools in advance.

(3) The cleaning department shall reasonably arrange the cleaning department personnel to handle the running water. In case of heavy rain, arrange personnel to inspect the slope gutter, peripheral rainwater gutter and roof floor drain in the park to ensure that there is no garbage and sundries in the gutter and floor drain. If there is any blockage, it should be dredged in time. If it can't be handled, it should be reported to the engineering personnel in time to solve it.