Is the service industry really angry? (The service industry is a very aggrieved industry. )

Many people will have a mentality that the cheap ones are earned, which is good. As people in the service industry, most of them will meet some customers. On the one hand, they will keep pushing down your price; on the other hand, they will keep picking on you. Some people are very straightforward, and I won't sell them to you without making money. Some people have no choice but to take care of their homes as soon as possible, even if their profits are meager or even loss.

People who do real estate will experience the price comparison of customers. On the one hand, they keep saying that your house is so expensive, others' house is 2000 yuan/flat, and yours is 6000 yuan/flat. In many cases, they can only say that they get what they give. No matter whether the house in 2000 is low-priced or has no living facilities, it is made of the most common or even inferior materials, while the house in 6000 yuan/flat is made of the best building materials, perfect living facilities and property management. you will

The price of the owner of the small restaurant is actually not high. Every time customers come, they have to bargain and even eat several bowls of free meals. The owner of a small restaurant has not made money for a long time, and the pressure is increasing. Someone suggested that he use gutter oil cheaply, and someone suggested that he buy the cheapest food ... but he is a good boss. He didn't go against his conscience in order to make money. In order to maintain his business, he began to stop charging and bargaining for each bowl of rice. Customers began to scold the boss for being black-hearted. There was no charge before, but now it is not cheap. They want to make money, crazy. Later, the news spread and the boss was named "black-hearted boss". Customer: Have you considered that the boss is human and has to support his family?

When it comes to the health and safety of family members, it's best not to be greedy and cheap and choose the one with low price, which looks very cost-effective, so that you can't say it yourself, and you can't enjoy the product value you should enjoy with peace of mind. Now it is a market-oriented society, and you want businesses to serve you with low profits or even no money. So what kind of reciprocal return do you give this service?

In fact, many people have this kind of greed and cheap psychology, which is called cost performance. They all want to buy the best things at the lowest price. This kind of psychology is understandable, and making money is not easy. Everyone wants to save some money, but the cost performance is also a ratio, and the ratio has a normal range.

All goods have costs, and people who do business are not all evil capitalism in people's mouths. Perhaps many people have always been shrewd businessmen, making high profits and earning hard-earned money from ordinary people, but is this really the case? Except for some businessmen who make illegal profits, most of them rely on their own hard work to manage their lives reasonably.

Most commodity prices are superimposed on a series of costs, such as raw material cost+processing cost+labor cost+water and electricity cost+store rent. These are calculated bit by bit by the so-called "boss" in the eyes of most people, which is in line with the market level. When consumers shop, the profit margin is undeniable. Consumers only see that the raw material cost of the product itself is 5 yuan, which is called "boss" and sold to 60 yuan. So the bargaining failed, saying that the boss was black-hearted and expensive everywhere.

Many older people will tell you from an early age that you must cut things in half or even lower. If the boss doesn't agree, you will never look back, and the boss will definitely stop you.

There is no certainty in everything. As consumers and service providers, once we have this experience, we will measure the price of products and give our own appropriate bargaining. Buying and selling is not a matter of course, and businessmen are human beings. I don't think anyone wants to do something that doesn't make money. Even if someone does it twice, it won't last long.

Finally, if the value of a product is 10 yuan, and you buy it at the price of 5 yuan, there are two situations:

1, bargained for half a day to buy it: it may be that the boss's family is in urgent need of money to solve the difficulties, and there is no way to deal with it at a loss. You bought it, and you got a big bargain psychologically, but think about how anxious the boss should be at this time.

2. I bought it without much bargaining: in fact, the product itself is not worth 10 yuan, which reduces the cost and quality. You think you've won it. Do you dare to buy this product which obviously violates the law of market pricing?

I didn't write this article to say that the boss was pitiful, nor did I say that the people were greedy for petty gain. I just want to tell you that when you buy something, you must first measure the value of the product. Not the cheaper the better, nor the more expensive the more face. Look at your likes and needs, and it is also in line with your ability to pay. Winning is the best ending.

As a senior executive chef and regional manager in the service industry, I will answer this question.

Who is not serving others and who is not a waiter in this society?

When providing door-to-door service, the service industry should solve problems intelligently and tactfully, handle any complaints, deal with feelings first, and then deal with things.

I remember the first time I handled a customer complaint that there were bugs in the dish.

I walked up and was sorry, and then I made it clear that if such a thing happened to me, I would be very angry, and then I would ask my customers for advice. How do you think this matter can be solved? When the customer hesitates, you can say, shall I change it for you or add another dish you like? How's it going? Simple ok!

Doing service is often fun and exercise, and you will become more and more witty. More and more understanding of human nature!

Don't ask me who I am. I'm Lei Feng. Take it away.

I have always said that I will serve you well, and I will explain it slowly and gently. They will also make things difficult for you everywhere and sometimes call names! I work in a flower shop, and all they know is to make you cheap. Maybe you gave me the lowest price. You don't have to sell it if the price is high, but don't swear, okay? Both were born by parents. Show some respect, okay?