The property manager's duty is to visit the owners every quarter.

What is the responsibility of the property manager? Let's take a look at how the Management Manual stipulates the job responsibilities of the property manager.

1. Seriously implement the company's management principles, policies, instructions and regulations, adhere to the business purpose of "owner first, service first, brand value-added", strive to do a good job in distinctive property management and make contributions to the company and society.

Second, report the situation to the head office regularly and submit the company's plans and suggestions for the comprehensive development of residential property management. Earnestly complete the tasks delivered by the company and achieve the goals.

Third, formulate the management objectives and business direction of property management, including formulating a series of rules and regulations and operating procedures, stipulating the responsibilities of all employees for the property, and supervising the implementation.

Formulate various expense standards to ensure normal management. Establish and improve the property organization system to make it reasonable, streamlined and efficient.

Four, presided over the monthly property management meeting, listen to the work report, assign tasks, solve practical problems, improve management methods, and promote work development.

Five, often patrol the places and departments under the jurisdiction of the management area inside and outside, check the quality of service, find problems in time, and actively solve problems.

Six, set an example, care about employees, rewards and punishments clearly improve their own quality, maximize the enthusiasm and sense of responsibility of all employees, so that the organization has organizational power and cohesion. And supervise the daily work of subordinate management personnel, check the completion of all work, correctly evaluate and train management personnel, and do a good job in personnel assessment.

7. Maintain good relations with relevant social units, maintain friendly and good-neighborly relations with owners and units within the management area, establish a good image, handle foreign relations on behalf of the property department, and receive visiting owners, masses, organizations and units.

Eight, strictly implement the financial system, read and analyze all kinds of financial statements, organize the audit of all kinds of funds, do a good job in financial accounting and the new charging plan of the new financial budget, and prepare to submit it to the head office.

Nine, familiar with the situation of the community, keep close contact with the owners, deal with the owners' demands in time, organize the owners' friendship from time to time, listen to the owners' opinions or suggestions, and constantly improve the service attitude and quality.

Ten, seriously complete other work assigned by the company.

Responsibilities of the project manager

1. lead all the staff of the project service department to complete the responsibility objectives assigned by the company.

2. Be responsible for the revenue and expenditure of the project, and the satisfaction rate of the owners and households is above 95%.

3. Be responsible for the overall service quality and safety production of the project department.

4. Responsible for the internal operation of the project.

5. Responsible for the handling, correction, preventive measures and tracking of unqualified services of the project.

6. Visit the owner at least 1 time every quarter, and make a monthly work plan and summary.

7. Collect the owner's relevant demand information as required, and come up with the organization implementation plan.

8, the project staff assessment, and rewards and punishments according to the facts.

9. Review relevant contracts and suppliers according to relevant regulations of the company.

10. According to the decisions of the state, the city and the company, formulate and approve the management and operation system of this project, make careful plans and make proper arrangements.

1 1. Organize the project to conduct a written return visit satisfaction survey for the owner every year.

12. Supervise all departments to establish and archive relevant system data.

13. Check and organize relevant department personnel to conduct business training, and conduct regular assessment and filing.

14. Organize management personnel to conduct daily inspection, weekly inspection and monthly evaluation and file them.

15. Promote and organize all employees to implement terminal services.

(The above answers were published on 20 15-03- 13. Please refer to the actual situation for the current purchase policy. )

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