A complete set of model papers on personal work plan of concierge department

How to make the work plan of the concierge department in the new semester? The following is the work plan of the concierge department I collected. Welcome to reading.

Protocol Department Work Plan Part I

I. Work Objectives and Tasks

Be fully responsible for the concierge service in the lobby, ensure that the concierge arrives at his post on time, warmly receive guests and provide high-quality and efficient services for visiting guests. Ensure the order and safety of building guests' visits, and strive to establish and maintain good relations with guests. Complete all tasks assigned by the deputy security manager of the building.

Second, the work content and measures

1, be familiar with the working environment, staffing and various work systems, make a shift schedule according to the number of team members, update it weekly or monthly, and make work arrangements in advance. According to the "Property Management Regulations" and the company's system, formulate service rules and regularly check the implementation of safety systems and regulations for each post. Organize subordinates to understand and be familiar with the functions of each floor of the building and the positions of various units and departments, so as to provide timely response and accurate guidance when providing inquiry services for visiting guests.

2. Strengthen the safety study, legal education, administrative management and disciplinary investigation of the team's building security personnel to ensure that all building security personnel are clean and tidy and have good conduct. Conduct regular training, testing and supervision for subordinates. In the process of supervision, record the quality of subordinates' work and encourage those who perform well to improve their work efficiency. According to the overall requirements of the company, formulate assessment methods and implement corresponding systems and organizational measures.

3. In order to cooperate with the customer service department to do a good job of protocol reception service for major events, we will simulate a rehearsal before major events to prevent unexpected situations, sum up experience according to the rehearsal results, and make emergency measures in advance. In case of emergency in major activities, report to superior leaders in time.

4. Assist the superior leaders to complete various concierge services, convey the instructions of the superior to put the work in place, follow up and report the progress to the superior in time. Assist the department manager to implement concierge service and reception in the lobby. In order to complete the work of concierge service, communicate with subordinates and superiors, so as to better convey the instructions and adopt opinions from superiors, continuously improve working methods and improve work quality.

In order to ensure that the concierge staff are full of energy, enthusiasm and courtesy, they will propose to the company's trade union to organize group activities from time to time, cultivate the staff's work enthusiasm and teamwork spirit, and welcome every guest who comes to Shenzhen Stock Exchange with full enthusiasm.

Protocol Department Work Plan Part II

In 20__, under the correct leadership of the company, under the professional guidance of the democratic police station, and with the strong assistance of various departments, the concierge department basically completed the security work throughout the year and the tasks assigned by leaders at all levels. Over the past year, some achievements have been made, but there are still many shortcomings, which deserve our further summary: from June 2000 to June of 10, the director of the concierge department changed several posts, which led to the management work before June, and 10 was not in place, supervision and inspection were not in place, and a set of perfect and effective management system was not formulated, which led to the result. What's more, the phenomenon of inside job theft and collective strike occurs from time to time.

With the strong support and guidance of company leaders, 165438+ 10, 20 _ _; With the cooperation and help of various departments; All concierge staff were intensively trained, and various management systems were formulated and strictly implemented. Those "black sheep" and unqualified concierge staff were dismissed, fired or diverted. However, in the process of implementing this plan, due to the rapid progress, "the greater the pressure, the greater the reaction", the members of the two classes were incited and used by people with ulterior motives, so they collectively went on strike and resigned, and the number of departments dropped sharply from 78 to 2 1 person. Fortunately, we got wind of it before it happened, reported it to the relevant leaders in time, and made arrangements and arrangements in time to minimize the negative impact of this incident. In view of the difficult operation of the department caused by the sharp drop of personnel, the company reported to the company leaders in time and adjusted the department establishment and post setting, and divided the existing 2 1 person into three classes for operation. However, due to the shortage of staff, it is impossible to arrange holidays, and the team members are very tired, which leads to the decline of overall work quality and discipline. In mid-June, 5438+February, with the assistance of the personnel department, we recruited 1 1 employees. After a week of intensive training, the expected effect was achieved, and a class was compiled and put into operation on June 25, 5438 (the existing three classes were compressed into two classes). Due to the training in place, adequate staffing, and strict implementation of various management systems and post operation procedures of the department, the comprehensive quality of post operation, mental outlook and department image has been greatly improved. Generally speaking, the transformation of concierge department from on-site janitorial materials to service industry concierge has begun to take shape and the development trend is good.

The year 20__ is coming. In order to ensure the efficient and orderly development of the concierge department, we will focus on the following aspects:

The first is to grasp team building. Excellent team is an important guarantee for doing a good job. Team building should adhere to the principle of "two-handed": one hand pays attention to staffing and the other hand pays attention to quality improvement. In team building, we should combine "horse racing", "horse racing", "horse training" and "horse raising". While introducing players through multiple channels, we attach great importance to the improvement of the overall quality of players. Every new team member should organize half a month's professional quality training after coming in. Team members insist on three days of practical skills training and three days of theoretical training (every day 1 hour) after taking up their posts, so as to continuously improve the professional quality of team members. Become a tough and fighting team.

The second is to grasp the system construction. The key to orderly and effective work is to rely on scientific and applicable systems to ensure that "no rules can make Fiona Fang" and improve the management systems of the concierge department; Formulate a strict and practical system; The concierge department implements paramilitary management, regulates everyone's behavior with systems, and ensures the completion of work tasks.

The third is to grasp ideological construction. Because the players come from all corners of the country, their comprehensive quality, personality, hobbies and customs are different. They are all young people, with great plasticity, but also great variability. Therefore, in the work of team building, we should persist in ideological and moral construction throughout. Based on different players and different situations, we should flexibly insert ideological education into work, life and training; Have a heart-to-heart talk with team members individually and organize all team members to carry out "Where is the value of people?" "How to be a politically qualified and professionally competent concierge?" The backbone of the department is required to write in-depth and valuable articles on the basis of study and discussion, and lead the team members to put their learning experience into concrete actions and strive to be excellent employees.

Fourth, we should not conceal problems and mistakes in our work, report them in time, correct mistakes in time, learn lessons, cheer up and improve our work.

Fifth, strictly implement the company's "internal management guiding ideology" and "five whatevers", strengthen communication and cooperation with all departments of the company, and unite sincerely; Complete all the work of the department and other tasks assigned by the company with high quality and quantity.

The above is the work summary and work plan of Protocol Department 20__ _. If there are any deficiencies, improprieties or mistakes, please criticize and correct them.

Part III of the Protocol Department Work Plan

The new semester opens new hopes, and the new blank carries new dreams. In the new semester, we will, as always, give full play to the work functions of the Student Union under the correct guidance of teachers, and give full play to the bridge role of the Student Union with the aim of serving students wholeheartedly. The following is our plan for the student union work this semester, with a view to making better achievements in the future student union work. The work plan is as follows:

First, improve management methods.

In the new semester, in order to ensure the normal and smooth development of student union work, strengthen the internal management of student union, improve the ideological quality and working ability of student union cadres, and strengthen the construction of student union. In view of the actual situation, in order to improve the work efficiency and quality of student cadres, we will constantly improve various systems. Our students will make a good assessment according to these systems, so that every student cadre can be strict with himself and cooperate with all the work.

Second, diversification of activities.

/kloc-March, 2000 launched the activity of learning from Lei Feng, in order to inherit the spirit of Lei Feng, so that students can realize the importance of helping others and learn something practical while doing their jobs well. The student union will organize a series of activities to learn from Lei Feng.

2. Fun sports meeting in April. In order to strengthen the cohesion within the Student Union and enrich students' after-school life, the Sports Department of the Student Union will organize various interesting sports and hold interesting friendship competitions between classes.

3. Honesty education will be held in June. In order to meet the final exam in July, the Learning Department of the Student Union will organize all the students to do an exam mobilization meeting.

Third, gradually improve the system and conscientiously complete the work.

We will give full play to the role of the Student Union as a bridge and link, and further strengthen the contact and communication between schools and students.

1. At work, care about students' needs, reflect opinions in time and solve practical problems.

2. All departments are aware of the ongoing work. If there are problems that cannot be solved, all departments should discuss more feasible solutions with each other.

3. The members of each department should communicate and coordinate all the work, so as to make the activities of the student union more smooth.

4. Strengthen the self-construction of the student union and constantly improve the overall quality of the student union cadres.

5, according to the actual needs, constantly improve the system, flexible, continuous progress.

The above is the work plan of our student union this semester. We will learn from last semester's experience, learn from each other's strong points and strive to do better in the new semester. In the new semester, we will do a good job with warm service and correct attitude, further improve the work of all departments, set strict demands on ourselves, set an example, strengthen communication among all departments, and set an example in student cadre organizations. All student cadres are required to always think that they are members of the Youth League Committee and the Student Union, and always think about their responsibilities. We should set an example everywhere, do our job well, communicate with each other more, handle every problem in our work well, and strive to be the vanguard of study and work. We believe that this semester, with our joint efforts, students will achieve more impressive results.