3 community property management implementation plan

In order to effectively strengthen the property management of the old residential area in our street, strive to build a new property management mechanism that is suitable for the urban management level, further improve the supporting facilities of the community and improve the living environment of the community, it is necessary to formulate and implement the corresponding management plan. Next, I brought you the implementation plan of residential property management.

Fan "Residential Property Management Implementation Plan"

I. Guiding ideology

Guided by Scientific Outlook on Development, with the innovation of system and mechanism as the core, we should combine industry management with territorial management, property management with community management, and owner's independent management with community autonomy? Three combinations? Principle, strengthen the function of territorial management, straighten out the property management system, expand the coverage of property management, establish and improve a standardized, stable, effective and harmonious long-term mechanism of property management, continuously consolidate the achievements of creating civilized cities, and further promote the construction of civilized communities and harmonious Ningnan.

Ii. responsibilities and tasks

(1) Strengthen territorial management and establish a clear system of responsibilities and rights.

Follow? Shift focus and territorial management? The principle of setting up street property management office under the leadership? Two stops and one center? Property management system, which undertakes some functions delegated by urban property management departments, specifically implements the organization and supervision of property management in residential areas under its jurisdiction.

1. Responsibilities of Street Property Management Office

(1) Participate in the bidding of property management in the jurisdiction, undertake the acceptance of new residential quarters, review the qualifications of property service enterprises, and divide the property management areas jointly with the competent authorities; Responsible for the audit of the renewal and use of property maintenance funds, the inspection and evaluation of property service quality, and the handover supervision of property management projects.

(two) to guide and supervise the establishment, re-election and general change of the owners' committee, and put forward audit opinions on the record of the owners' committee; Responsible for guiding and supervising the daily operation of the owners' meeting and the owners' committee.

(3) For residential quarters without property management or abandoned by property management companies within the jurisdiction, before the owners' meeting determines the management mode, it is responsible for organizing street property service centers to provide basic property services for free.

(4) Coordinate the handling of property management complaints and letters and visits within the jurisdiction.

(five) failing to build supporting facilities, residential areas and property management houses according to the plan, or there are quality problems in supporting houses and facilities, and requesting the relevant departments to order the development and construction units to rectify.

(6) To organize the establishment of leading institutions for property management in the jurisdiction.

2. Responsibilities of community neighborhood committees

(1) Guide the establishment of the preparatory group for the owners' meeting and send representatives to participate in the preparatory work; In conjunction with the development and construction units in the new development area held the first owners' meeting, supervision and guidance of the owners' committee elected according to law; To guide and supervise the transition of the owners' committee and the handover of the old and new owners' committees.

(2) Supervise and guide the work of the owners' committee. Responsible for conveying the decisions made by the street on the public interests of the community, and making suggestions and opinions on the resolutions of the owners' committee.

(3) Cooperate with sub-district offices to establish a responsibility system for property management in their respective jurisdictions, and bring it into the comprehensive management of communities.

(4) Set up a property management supervision team to be responsible for the daily supervision of the quality of property management services, and give feedback to the street property management office in time.

(5) Responsible for coordinating the relationship between property management enterprises and owners' committees.

3. Responsibilities of the Property Management Service Center

(1) is responsible for the management and service of old residential buildings and public facilities, public order, living environment, sanitation, greening, parking lot and decoration.

(two) accept the supervision of the owners' committee or the owners' management committee, listen to the opinions of the owners and users, put forward rectification measures and implement them; Participate in owners' meetings regularly to provide quality services for owners and users.

(3) Accept the owner's visits, inquiries, commissions, complaints and other matters, and solve them in time.

(4) Establish and improve household files, and improve the management account of old residential areas.

(5) Check and urge the cleaning staff to do a good job in the environmental sanitation of corridors and residential areas, and strengthen the environmental protection publicity of old residential areas.

(6) Regularly inspect and maintain public facilities and equipment, dredge and clean sewers and septic tanks in time, and solve problems in time when found.

(7) patrol the community at least twice a day, take necessary measures in case of emergency and report to relevant departments in time.

(8) Manage and guide vehicles entering and leaving the community, and keep the entrances and exits unblocked.

(9) Complete other property management work assigned by higher authorities on time and with good quality.

(2) Improve the classified management mode and gradually realize the standardization of property management.

1. Community management requirements that have implemented market-oriented property management: establish and improve the owners' committee to coordinate the supervision of property management companies by owners; Strengthen the training and guidance for property management companies, and constantly improve the service level; Evaluate the service quality of the property management company and provide basic opinions for the annual review of the competent department; Participate in the appraisal activities of outstanding residential quarters, promote the management and service mode of outstanding residential quarters, and promote the standardized operation of property management.

2. Property management requirements of self-managed residential quarters: urge self-managed units to effectively assume the responsibility of property management, and timely inform property management enterprises at all levels and their administrative departments of relevant inspection and evaluation, so as to form a joint force for management.

3. Requirements for the takeover of old residential areas that do not have market-oriented operation: The street property management service center is responsible for providing basic property services with compensation. After running for a period of time, gradually transition to the owners' committee and the street property management service center to sign a service entrustment contract to carry out basic business standard management.

4. Requirements for takeover of affordable housing residential quarters: Affordable housing residential quarters belong to the government's affordable housing. In principle, the street property service center shall implement property management in a unified way and implement low-standard charges. Developers build a certain proportion of commercial buildings according to regulations, and the proceeds are used to subsidize the shortage of property management fees.

(3) Increase assistance to promote the sustained and healthy development of property management.

First, increase publicity for community residents and enhance their awareness of spending money on services. Organize social committees to assist property companies to collect property management fees, promote management by fees, promote environment by management, and promote fees by environment, thus forming a virtuous circle. Second, actively strive for the support of higher authorities. Assist in building maintenance, cleaning and greening protection, public security patrol and other work. , and create conditions and provide support for property management. The third is to encourage property management companies with certain strength to participate in the competition. Improve market share, promote large-scale operation of property companies, reduce operating costs and improve the overall level.

Third, organize and lead.

The leading group has an office, which is co-located with the property management office and is responsible for daily affairs. The director of the office is Guo Zhiyu, and the deputy director is Xie Hong. Each community has established a community property management service station, and the webmaster is the director of the community. The telephone number is 52400834.

Fourth, institutional setup.

In order to facilitate the organization and operation, the street set up a property management office, which consists of offices. Two stops, one center, one group? The executing agency is responsible for the transaction processing in the process of property management.

1. Street Property Management Contradictory Complaint Mediation Station

Webmaster: Chu Deshun

Member: Tao Yun

2. Street property management emergency maintenance service station

Webmaster: Ding Yong.

Members: Joined enterprises

3. Street Property Management Service Center

Executive Director: Xie Hong.

Member: Yuan Zicheng, Sun Guiyong and Yang Rifu

Xu Changxiang Zhou Mingfu Chen Jie Ding Yong

Sun Tao Ya Zhen Gan Cheng

4. Community Property Management Supervision Team

Community neighborhood committees set up property management supervision groups to implement secondary supervision. A level of supervision, organized and implemented by the street property office and the community director, to perform the duties delegated by the district property department; Community secondary supervision? Four in one? Organize the implementation, which is composed of representatives of social workers of neighborhood committees, community owners, social committees and property companies, with the director of social committees as the team leader, responsible for the daily supervision of the quality of property management services, and feed back the information to the street property management office in time.

Verb (abbreviation of verb) implementation steps

1. Planning stage (12 before June)

(1) Investigate residential properties within the jurisdiction. Divided into property management community, self-management community and out-of-control community, find out the scope, number of buildings and number of households.

(2) Go out for investigation, and go deep into the pilot units to investigate the experience of localized management of residential quarters.

(3) Implement the office space, various systems and network flow charts.

2 publicity stage (before June 20)

(1) gather members of the leading group and? Two stops, one center, one group? Personnel mobilization meeting.

(2) Through community property enforcement agencies. Convene community residents' backbones, building directors, party group leaders and community activists to carry out extensive publicity and launch, improve community residents' understanding of the implementation of property management, and actively assist property management companies in their work.

3. Full implementation stage (June 2 1? June 30)

? Two stops, one center, one group? Work in an all-round way to effectively provide property services for community residents.

Work requirements of intransitive verbs

1. Strengthen leadership and raise awareness. Leaders at all levels should proceed from the height of building a new modern community, improving the level of urban management, promoting the construction of a harmonious society and promoting the creation of a civilized city. Conscientiously understand the significance of property management system innovation, strengthen the sense of responsibility, carefully organize, carefully deploy, define measures, establish a system of accountability, and ensure that all the work of system innovation is implemented.

2. Strengthen publicity and create an atmosphere. It is necessary to do a good job in guiding public opinion and vigorously publicize the significance and role of standardizing property management and relevant policies and regulations on property management. By distributing leaflets, printing convenience handbooks and issuing billboards, we will actively guide owners to consciously abide by the relevant provisions of property management, establish the consciousness that property management is consumption and commodity, and create a good atmosphere for the whole society to care, support and participate in standardized property management in residential quarters.

3. Clear responsibilities and implement requirements. All functional departments should attach great importance to the management of * * *, cooperate with each other, and implement various policies to support property work. All communities should establish leading institutions for property management. Number one? Take overall responsibility for the implementation of the responsibility system, and deploy capable forces to implement community responsibility and assessment standards. Street property management office should seriously organize the inspection and evaluation work, establish and improve the joint meeting system, strictly supervise and report the inspection results, and ensure the smooth progress of the pilot work.

4. Highlight key points and increase investment. All communities should strengthen the supervision of property management in their own areas, especially in old residential areas, improve various public facilities and extend service content. At the same time, the street will strive for a little, raise a little, and give the necessary investment to the property management of the old community.

Mode 2 of residential property management implementation plan

I. Guiding ideology

According to the "Regulations on Provincial Property Management" and the "Implementation Measures for Creating a Civilized and Satisfied City", on the basis of consolidating the achievements of civilized creation, according to? Residents' autonomy, adapting to local conditions, facilitating the people and benefiting the people? Principles, and? Before three o'clock. Three o'clock? Work ideas, in-depth development of community property services in our region. Establish and improve the community property service system in the whole region, and effectively improve residents' satisfaction with community management and services.

Second, the scope of services

Community property services should focus on the management and service of public parts of the community, and aim at improving community functions and improving management level, including the following aspects:

Public order management. Strengthen the standardized management of mobile sharing, out-of-store operation and vehicle parking within the jurisdiction.

(2) Public environmental sanitation maintenance. Do a good job in cleaning public places and roads in the residential area (outside the maintenance section), cleaning up air garbage and corridor piles, bagging domestic garbage in residential buildings and stores, and collecting services on site.

(3) Preventive measures for public safety. Assist in the management of public security within the jurisdiction, and at the same time do a good job in public security inspection within the jurisdiction.

(4) Public facilities management. Do a good job in the daily management and maintenance of public facilities such as roads between buildings, building drainage pipes, septic tanks, garbage peelers, public lighting, cultural and sports equipment, etc.

(5) Public greening maintenance. Do a good job in the area of public green space pruning, watering, fertilization, pest control, replanting and other green conservation work.

(6) others. Other property service issues that need to be coordinated and solved.

Third, the basic principles

(1) The principle of residents' autonomy. Property service is an important part of community service. It is necessary to refer to the property management regulations, fully listen to residents' opinions on the basis of residents' autonomy and government guidance, optimize and integrate resource allocation through free or low compensation services and non-profit operations, gradually straighten out and standardize the relationship between property service subjects, innovate the new mechanism of community property service, and strive to solve the most concerned, direct and realistic interests of the people.

(2) The principle of adjusting measures to local conditions. Give full play to the leading role of streets and communities in promoting community property services. According to the actual situation of each community, formulate the articles of association of community property services, including fees and services, and implement them in accordance with the articles of association, so as to continuously promote the coordinated development of community construction and property services. In different communities or between different communities and buildings in the same community, various modes can be used for classified and hierarchical management.

(3) The principle of facilitating the people and benefiting the people. It is necessary to take promoting community property services as a project of moral administration and popular support. Through the implementation of community property services, we will establish and improve the community city appearance and environmental sanitation maintenance system, community security system, 4050 personnel employment system and residents' living service system. While purifying the appearance of the city, we will strive to expand community employment, improve service levels and enhance citizens' satisfaction with the community environment.

Fourth, the task

In accordance with the standards for the establishment of civilization and the requirements for the management of digital cities, the resettlement areas for farmers and the dormitory areas for bankrupt enterprises in our district will be included in the implementation plan of community property services. 10 communities (communities) implemented this year are: Jinling Farmers Resettlement Community in Guanshaling Street, Huangnitang Farmers Resettlement Community in Guanshaling Street, An Su Community in Baihezui Community in Xianjiahu Street, Chen Li Community in Heyetang Community in Xianjiahu Street, Yumin Farmers Resettlement Community in Nanxihu Street, Yumin Farmers Resettlement Community in Beixihu Street, Daopo Farmers Resettlement Community in Wang Yue Street and Yue Yue Farmers Resettlement Community in Shangduifang Street.

The working idea of verb (abbreviation of verb)

In the process of promoting community property services, determine? Before three o'clock. Three o'clock? Work ideas.

(1) Remediation before management. Follow? Remediation first, long-term management? Implement the principle of property service community in the early stage? Psoriasis? Carry out special rectification of greening facilities, ditches, fences, street lamps, floors, septic tanks, clothes racks and other facilities, and then carry out long-term management through the implementation of property services.

(2) Publicity before implementation. Through extensive and in-depth publicity and mobilization, we will deepen residents' understanding of residential property management, gain residents' understanding and support of residential property management, and create a good mass atmosphere for the follow-up work.

(3) Service before charging. According to the present situation that there are more laid-off workers from landless farmers and bankrupt enterprises in the community and their per capita income is low, the implementation of? Service first, then charge? The principle of low compensation service is to provide quality service first, so that community residents can really feel the benefits brought by the implementation of property services, and then charge a certain service fee to ensure the normal operation of property services.

Organizational leadership of intransitive verbs

Set up a leading group for community property services in the whole region.

Team leader:

Deputy team leader:

Director of the office:

Deputy director of the office:

Member units: District Government Office, District Comprehensive Management Office, District Development and Reform Bureau, District Finance Bureau, District Urban Management Bureau, District Civil Affairs Bureau, District Housing and Urban-Rural Development Bureau, District Industrial and Commercial Branch, District Municipal Corporation, District Garden Company, District Environmental Sanitation Company and all sub-district offices.

Sub-district offices shall establish community property service organizations led by the director of sub-district offices.

Seven. Division of responsibilities

District government office: responsible for coordinating and solving the historical problems left over from the separation of social functions of enterprises;

District comprehensive management office: responsible for guiding and supporting the prevention and control of public security;

District Development and Reform Bureau: responsible for guiding and determining the charging standards for residential property services;

District Finance Bureau: responsible for the overall funds for residential property services;

District Urban Management Bureau: responsible for leading organization, coordination, supervision and assessment;

District civil affairs bureau: assist the poor and low-income people to find jobs;

District Housing and Urban-Rural Development Bureau: responsible for industry guidance;

District Industrial and Commercial Branch: responsible for providing support for the establishment registration and qualification examination and approval of property service companies;

District municipal, garden and sanitation companies: provide guidance, support and cooperation for community professional maintenance;

Sub-district offices: organize communities to implement community property services.

Eight, method steps

(1) Preparatory stage

In June and February, 5438+0, a comprehensive survey was conducted on the resettlement communities for farmers and the dormitories for bankrupt enterprises in the whole region, and the list of communities (communities) that implemented property services was determined.

2. In early March, organize relevant departments to hold a coordination meeting to study the implementation of property services in open residential quarters.

3. Organize the work deployment meeting in late March.

(2) Implementation stage

In May 438+October and April this year, the residential areas designated for property services were organized by streets in a unified way, focusing on dismantling illegal buildings, improving public security and traffic conditions, transforming the external walls of old buildings, transforming fences, roads, green spaces, street lamps, water supply and drainage facilities, improving the basic conditions of residential areas, and strengthening hutongs, residential areas, small courtyards and small shops? Four small? Management, do four practical things, focus on solving the problems such as poor street lights, poor water accumulation, uneven road surface and unclean environment, and lay the foundation for the implementation of residential property services.

2. Organize a visit in early May to learn from the experience of other units.

3. In late May, residential property services will be fully promoted.

(3) Inspection and acceptance stage

1, the implementation of property services in open residential quarters is an important content of street annual performance appraisal.

2. Organize relevant communities to exchange opinions in June.

3. In August, the District Urban Management Bureau will take the lead in organizing relevant departments to conduct acceptance inspection, requiring all communities with less than 85% satisfaction to conduct a questionnaire survey on community residents according to whether the dirty phenomenon has been fundamentally changed, whether the city appearance and sanitation have been significantly improved, whether the surrounding living environment has been significantly improved, whether the community property service model is sustainable, and whether the community residents are satisfied. Make up lessons? , not acceptance, deduction of government incentive funds and the corresponding performance appraisal scores.

Nine. job requirement

(A) attach great importance to and fully understand the significance of implementing community property services.

Carrying out community property service is the basic project to consolidate the achievements of civilization creation and build a city that people are satisfied with, and it is also a popular project to improve the management level of community cities and improve the livable and entrepreneurial environment. All streets and communities should attach great importance to it as an important starting point for improving the management level of community cities and creating civilized urban areas. It is necessary to hold a team meeting to study and deploy this work. We should unify our thinking and fully understand that developing community property services is an important measure to enhance the overall image of the city, an important way to improve the quality of life of community residents, an important means to strengthen social security and enhance people's sense of security, and a basic requirement for accelerating the construction of a city that people are satisfied with.

(two) make full preparations to lay the foundation for the full implementation of community property services.

First of all, we must make full preparations. All streets should take doing a good job in community property services and accomplishing tasks and objectives as an important task this year, clarify responsibilities and standards, overcome all fears of difficulties, give full play to subjective initiative, pay close attention to this work and achieve results. The second is to do a good job in propaganda and mobilization. It is necessary to carry out extensive publicity and strive for the recognition and participation of residents. It is necessary to widely mobilize non-governmental organizations, units, groups and community volunteers within their jurisdiction to contribute and participate in community property services, and finally realize the normalization of service and management. The third is to formulate plans and implement responsibilities. All streets should formulate practical work implementation plans, refine work responsibilities, and implement responsibilities to specific matters and people with specific requirements and quality standards.

(3) Give full support to ensure the smooth implementation of community property services.

First, personnel should be implemented. All streets and departments should specify the person responsible for this work and determine the tasks. Second, funds should be guaranteed. Each community (community) that implements property services has a clear funding of 654.38+10,000 yuan, and each district and street has an arrangement of 50,000 yuan. District, street each advance 20 thousand yuan as start-up capital to ensure the normal and rapid operation of the preliminary work of residential property services. After the acceptance, all the funds are in place. Mobilizing the majority of community residents to actively participate in community property management and consciously paying corresponding fees has gradually become the main source of funds for community property management. The third is to form a joint force. Efforts should be made to form a mechanism promoted by * * *, and all departments involved in various professional issues should work together and give sufficient support.

Mode 3 of residential property management implementation scheme

In order to implement the Regulations of Chongqing Municipality on Property Management, standardize our property management activities, safeguard the legitimate rights and interests of owners and property management enterprises, and improve the living and working environment of community residents, the implementation plan of this property management work is formulated in combination with the actual situation of our office.

I. Organizational leadership

Team Leader: Zhang Jinsong (Director of Pailou Sub-district Office)

Deputy Head: Zhang (Deputy Director of Pailou Sub-district Office)

Member: Xing (Director, Community Service Center, Pailou Office)

Charlotte (Chief, Urban Management Section, Pailou Sub-district Office)

Chen Shouyuan (Director of Yin He Stone Community)

Chen (Director of Guanyinyan Community)

Huang Dongfang (Director of Wan 'an Community)

Pan Zhongying (Director of Taiping Community)

Wang Ming (director of Shifeng Village)

Ye Ping (Director of Dahegou Community)

Zhou Jun (Director of Damaqiao Community)

He Yongfeng (director of Yuanjiadun Community)

He Xiaoyan (archway community director)

The leading group has an office in the community service center, and Xing is also the director of the office. Main responsibilities: responsible for guiding community neighborhood committees to divide property management areas, doing pilot work well, and coordinating and helping community neighborhood committees solve related problems. Each community should set up a community service station as a grassroots property management coordination agency.

Two. Planning and objectives

1. According to the principle of necessity and rationality, the urban construction plan of the whole institute is 176 property management communities (including communities with good basic conditions (Class I communities)); Unit residential area (second-class residential area); At present, there are three communities (three types of communities) that are not qualified in all aspects.

There are 17 stone communities in Yin He, including 1 community at the first level, 12 community at the second level and 4 community at the third level.

There are 19 communities in Guanyinyan, including 4 first-class communities, 5 second-class communities and 10 third-class communities.

There are 3 1 communities in Wan 'an, including 2 first-class communities, 8 second-class communities and 2 1 third-class communities.

Shifeng Village has 1, of which 1 exists in Category I, II and III.

There are 30 Taiping communities, including 5 primary communities, 9 secondary communities and 3 tertiary communities 16.

There are 20 Dahegou communities, including 3 first-class communities, 3 second-class communities and 4 third-class communities.

There are 29 communities in Damaqiao, including 26 first-class communities, 8 second-class communities and 2 1 third-class communities.

There are 2 1 residential quarters in Yuanjiadun, including 4 first-class residential quarters, 6 second-class residential quarters and1third-class residential quarters.

There are 8 arched communities, including 2 first-class communities, 4 second-class communities and 2 third-class communities.

2. Work objectives. Community property management is an important foundation of urban management, which is directly related to the interests of residents and the stability and development of society. Strengthening community property management is conducive to improving the level of urban management and improving the living environment, and is of great significance to creating a national health city, a civilized city and a first-class living environment in our region. The goal of my property management work is: to increase the publicity of property management work, so that community residents can fully realize the significance of property management work and get understanding and support; The property management communities under their jurisdiction will hold owners' meetings one by one and set up owners' committees. By the end of 20 13, standardized property management will be gradually realized and the urban management level will be comprehensively improved.

Third, the implementation steps

1, make a plan (2012 August1August 30. Organize street and community staff to conduct a thorough investigation and discussion on residential buildings in the community. On the basis of soliciting the opinions of relevant units and community residents, delimit the property management community and formulate the implementation plan of property management in the community.

2. Publicity and deployment (September 30, 20 12, 1). Mobilize and deploy community property management. Use wall newspapers, blackboard newspapers, columns and other forms to increase the publicity of property management, so that community residents can fully understand the necessity and significance of implementing property management and the vital interests brought to the masses.

3, do a good job in the pilot work (201210 June10/0/0 October 30th). Determine Dahegou Community, Pailou Community and Taiping Community as pilot communities for property management.

4. Summarize and popularize (201211130). Summarize the pilot work experience and promote it in various communities, revise and improve the existing problems and deficiencies in the pilot, do a good job of classified supervision and guidance in the specific implementation process, and promote the full implementation of the Chongqing Property Management Regulations in our office.

Fourth, the main measures

1, the property management leading group holds a meeting once a month to learn relevant documents and meeting spirit from superiors, analyze progress, check problems, study and deploy phased work, etc.

2, the establishment of streets, residential secondary target management responsibility system. The main leaders of neighborhood committees in streets and communities are the first responsible persons to implement property management. They personally plan and deploy the residential property management, keep abreast of the situation, actively coordinate and solve problems, and ensure that the property management work of the whole institute is promoted in a planned and step-by-step manner.

3. Strengthen evaluation and discipline. Streets will regularly or irregularly supervise, inspect and evaluate the progress of neighborhood committees in promoting property management, and commend the communities and outstanding individuals who implement property management at the end of the year. Units that strongly reflect the masses, do not publicize the regulations seriously, do not take the initiative to delimit the property management area, do not actively support the owners to set up the owners' committee or do not cooperate with relevant departments to promote property management should promptly urge and order them to make corrections within a time limit. Typical units should be handled by informed criticism or organizations.

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